SUMMARY

• A strategic technology and product development leader with honed skills to drive complex, challenging programs and projects across the finish line. Adept at leveraging technology, analysis, organization, process, and business acumen to align and motivate results focused teams.

PROFESSIONAL EXPERIENCE

Director, IT PMO

Confidential, Orange, CA

Responsibilities:

• Responsible for leading and mentoring a team that drives analysis and completion of critical enterprise IT projects
• Built PMO and Project Portfolio Management, providing prioritization and resource capacity visibility
• Implemented Ring Central/Zoom rollout across enterprise
• Implemented ERP, CRM, AppDev, and Analytics projects that enhanced and integrated business processes and operations

Director

Confidential

Responsibilities:

• Drove creation of Master Playbook for rapid, repeatable implementation of Fox Sports broadcasts. Included virtually every aspect of events, including networking, cabling, media processing, broadcast engineering, event management operations, corporate services, and IT.
• Drove migration of custom .NET/WPF applications to web (C#, Angular 5, Entity Framework, HTML5, PrimeNG) & cloud (Azure), with test automation (Telerik). Led agile onshore/offshore development teams. Leveraged Visual Studio Team Services (VSTS), Team Foundation Services (TFS), MS Project, Slack, Virtual Desktop Infrastructure (VDI). Hands - on leadership on multiple infrastructure, data center and cloud migrations for key enterprise apps with SOX compliance.
• Spearheaded set-top box system development projects (>$50MM budget) unifying the Confidential and Uverse platforms for satellite, wireless, and HDTV over IP. Orchestrated distributed, global engineering teams. Supported enterprise Agile SDLC implementation and created RFP processes. Advised, planned, and supported Engineering transformation to DevOps approach (Jenkins/GitHub/Chef) enable scaling and product quality.
• Planned and led B2B/B2C eCommerce site and business intelligence development, enabling patients to purchase products via customized Healthcare provider micro-sites. Evaluated technologies, negotiated contracts with vendors, drove on/offshore delivery. Program comprised of projects spanning Salesforce Commerce Cloud (Demandware/SFCC), Fraud Prevention (Kount), SAP, SAP CRM, Adobe Analytics, and a custom loyalty platform.
• Initiated build of global software product development organization for new in-flight entertainment and satellite communications company. Innovated GUI design and User Experience (UX), functionality, and performance for mobile/tablet applications. Led Salesforce (Chatter) customization project for sales operations.
• Headed enterprise software projects in mortgage and title to integrate disclosures for consumers loans. Aligned across business on complex system requirements and led onshore/offshore teams. Directed enterprise projects to transform core systems, web services, and develop Homebuilder applications. Supported enterprise-level transition from Waterfall to Agile SDLC. Leveraged MS Project, Project Server, and Team Foundations Server (TFS).
• Created PMO & artifacts from inception. Led and motivated delivery teams. Conducted HL7 implementations of Health Information Exchange for hospitals, clinics, and health plans. Evaluated and architected software platforms, technologies, and vendors. Hands-on implementation of CRM, Azure Rights Management, SharePoint, Office 365 cloud configurations and secure email for HIPAA compliance.

Director

Confidential

Responsibilities:

• Pioneered location-and-time-aware 3-D GUIs, maps, and games, using eye-tracking for application navigation.
• Coordinated IP strategy with legal teams and ensured execution was aligned with overall business strategy.
• Established segmentation, MRD/PRD, and roadmap framework to manage full product lifecycle.
• Defined and implemented methodology for conducting research, conceptualization, design, prototyping, and validation.
• Ensured that product development organization had unified and cohesive vision and shared priorities.
• Established agile processes to deliver reliable products 25% faster, within cost targets and with schedule predictability.
• Negotiated vendor contracts, deliverables, schedules, and directly oversaw delivery and acceptance.
• Hired, trained, mentored 20+ staff globally, and actively facilitated staff professional growth.

Director, Software Programs

Confidential

Responsibilities:

• Successfully directed and delivered multiple, large software development (SaaS) projects in compressed time frames, on-time and on-budget, generating $30M over the life of the product.
• Drove all aspects of development, delivery, and marketing for the Chicago Board Options Exchange (CBOE) real-time equities, futures, and options trading platform, for use by institutional member firms.
• Actively engaged with high-profile US and Canadian customers (E*Trade, Questrade, and other major brokerage/banking institutions) to identify complex system requirements and define solutions.
• Achieved 50% cost savings by implementing client acceptance testing process to reduce development rework.
• Successfully defined and delivered according to a roadmap, and managed client expectations over full product life cycle.
• Hired and mentored 20+ staff in software development, database, QA, and deployment teams.
• Technologies included Java, C++, Qt, JIRA, Splunk, Subversion, SQL Server, Oracle, and FIX-compliant Gateways.

Senior Manager

Confidential

Responsibilities:

• Directed collaborative groups in definition and design of high-availability B2B and B2C applications.
• Oversaw operations and mitigated issues in a 24x7 high availability environment for the 75th most trafficked website.
• Successfully delivered strategic projects with OEM business partners, resulting in over $3M+ annually recurring revenue through development of applications and web services.
• Primary customer interface with all major automotive brands in defining complex system requirements.
• Achieved 20% cost savings and application stability by implementing Agile SDLC, load balancing, application monitoring.
• Implemented Sarbanes-Oxley, security, and workflow process protocols, verified successful by third-party audits.
• Leveraged a mixture of technologies: VB.NET, C#, ASP.NET, C++, SQL Server, Visual SourceSafe, MS Project, Clarity.