SUMMARY

• Senior Project Manager with over 19 years of business and IT project management experience in the public and private sector with key emphasis on client facing web portals, process improvement, billing, claims, data mapping, mobile applications, telecommunications systems, vendor management and HIPAA transactions.
• Creating innovative solutions to complex problems. Building and motivating multi - functional teams.
• Scrum Master for in person and virtual Agile teams located onshore and offshore.
• Over 23 years of experience in Health and Welfare Benefits Industry including Project/Program Management, Operations Management and Underwriting.

TECHNICAL SKILLS

• Clarity
• Excel
• Jira
• Lync
• MS Project
• PowerPoint
• Rally
• SharePoint
• Team Foundation Server (TFS) Visio and WebEx. Experienced in all System Development Life Cycle methodologies including Agile
• Iterative
• Waterfall.

PROFESSIONAL EXPERIENCE

Confidential, Chesterbrook, PA

Scrum Master II/IT Project Manager

Responsibilities:

• Manage up to two Agile Development Teams with multiple workstreams as a member of the IT PMO for the World Courier Nova Program supporting international logistics in 45 countries including mobile Android and iOS applications.
• Responsible for all resource management utilizing Clarity/Open Workbench for project teams consisting of both onshore and offshore resources.
• Accountable for maintaining all components of project budget including Operating and Capital Expenditures and execution of Change Controls.
• Prepare and present project status, risks, issues and timelines to Executive Leadership Team at weekly program meetings.
• Manage all phases of SDLC from Initiation through Release Deployment and Hypercare activities.
• Host all Agile ceremonies including Daily Standups, Backlog Grooming, Sprint Retrospectives and Sprint Planning both in person and virtually through Skype for Business.
• Manage vendor relationship with MercuryGate Transportation Management System to support multimodal, multi-leg workflows worldwide.
• Mentor and train new Scrum Masters and Project Managers.

Confidential, West Norriton, PA

Senior IT Project Manager/Scrum Master

Responsibilities:

• Managed three client facing portal projects simultaneously as a member of Confidential IT PMO including the first Health Care Professional’s portal which was the flagship of their new Digital Experience Portfolio.
• Responsible for capital expenditures in excess of $10M and non-capital expenditures consisting of labor expenses for a 50+ member project team.
• Conducted daily Scrum of Scrums meetings consisting of three agile development teams with onshore and offshore resources.
• Lead project team in User Story development, Backlog Grooming sessions, and User Story Readiness reviews in execution of Agile methodology.
• Managed team of IT architects and executive stakeholders in the procurement of LucidWorks search engine software which will support the new Online Test Directory and the corporate website which supports multiple Confidential products.
• Provided executive leadership with weekly project status reporting and recommended resource assignments within the project team to maximize productivity and minimize labor costs.
• Transitioned SDLC model from three-week sprints to a more Agile continuous integration model after change control to meet go live deadline.
• Ensure all new Health Care Professional Portal designs and web-pages meet Confidential and CMS compliance requirements.
• Manage all development, QA, UAT, Hardening, Penetration Testing, Load Testing, and Implementation and post go live activities for all projects.
• Executed all project management activities remotely as a full-time telecommuter with project team members in all time zones of the United States as well as offshore QA resources; travel to onsite meetings as needed.

Confidential

Senior Project Manager

Responsibilities:

• Led project teams to implement Real Time 270/271 X12 5010 HIPAA Eligibility transactions as well as 837 claim encounters across the Independence and Highmark platforms.
• Ensured that required Business Partner Agreements are in place for all entities involved and all transactions meet Blue Cross/Blue Shield Association standards.
• Designated by PMO Manager to develop an internal SharePoint site to track and re-deploy idle resources within PMO consisting of 120 Project Managers and Business Systems Analysts for improved operational efficiency of labor.
• Selected by Executive Leadership to manage the highest profile Commercial and Medicare Advantage clients’ migrations from Confidential proprietary platforms to the Highmark Blue Cross platforms as part of the Blue Core Migration Program including IBC Employees and IBC Board of Directors.

Confidential

Project Management Advisor

Responsibilities:

• Developed Executive Dashboard reporting in EMC eRoom Software creating real-time visibility in to status and resource allocations replacing former weekly project status reporting in Excel.
• Conducted training classes for all Project Managers based on PMI policies and procedures and effective use of PM software tools.
• Appointed by Practice Leader to represent and the Benefits Administration business unit as the single point of contact with IT Development for prioritization of IT Work Orders.
• Effectively reduced backlog of IT work orders by 71% within three months of new assignment.
• Developed EMC eRoom databases to support all business units of Benefits Administration including FSA, COBRA, Open Enrollment Fee Tracking, and Fulfillment.
• Created approximately 150+ new user accounts in Eroom and serve as Confidential ’s Site Coordinator and Subject Matter Expert for all eRoom support and training.
• Lead daily stand-up meetings with project managers and business analysts to manage scrum board for task and backlog tracking.
• Served as single point of contact for IT work order prioritizations/escalations and business liaison with developers for all insurance carrier electronic data interfaces.