SUMMARY

• Experienced Technical Project Manager and Client Facing Specialist with exceptional skills in leading lifecycle development effectively, delivering projects on - time and successfully communicate with management.
• Managed project risk, cultivated communication channels, developed metrics for reporting, updated documentation and handled many projects simultaneously to maximize project value.
• Retired 2G switches in Confidential &T’s network infrastructure and ensured capacity on the switch that handled the additional traffic. Gathered, organized and analyzed data for successful implementation.
• Utilized selection process to streamlined vendors and implemented a process for timely payment which stopped purchase orders from going into a new fiscal year. Ensured financial and operating information correct.
• Developed applications tools for more efficient vendor engagement by gathering requirements, designing, testing and deploying. Used for strategic planning and research.

TECHNICAL SKILLS

• Firewalls
• Load Balancers
• Microsoft (Excel, PowerPoint, Word)
• Microsoft Project
• Network Analyzer
• Network Design
• Oracle
• Routers
• Sharepoint
• Switches
• Visio
• VOIP
• VPN
• Wireless Technology

PROFESSIONAL EXPERIENCE

TECHNICAL PROJECT MANAGER

Confidential

Responsibilities:

• Managed network infrastructure projects including migrating traffic off 2G to 4G switches. Collaborated with internal cross functional departments such as engineering, operations, capacity planning and the service help desk. Cooperated with external suppliers as well as other carriers.
• Engaged sponsor to discuss hi-level requirements after receiving project. Produced network diagrams with PowerPoint to visually define scope and communicated requirements to team.
• Initiated kickoff meeting with project team and stakeholders to refined project plan, agreed on communication plan, deliverables, status reports and artifact storage location.
• Coordinated activities on project plan with internal departments and external clients routinely in project meetings for timely deliverables. Lead and prioritized activities when conflicts occurred. Scheduled resources by negotiating with managers. Mitigated risk proactively when possible. In the event of reactive risk, worked with appropriate teams to minimize business impact. Mentored team to maximize productivity.
• Enforced change management plan to ensure change control process success. Closely monitored expenditures to ensure budget constraints. Provided management and stakeholders’ project timelines and completions weekly more frequently if requested. Escalated when appropriate to ensure project completed on time.
• Team Leader for department vendor management. Streamlined vendors from 10 to 2 by pulling together a team from engineering, operation, legal, finance and management. Sent RFP to vendors, made decision based on national support organization and led contract negotiations to execution. Managed/Tracked vendors for contract compliance.
• SPOC (single point of contact) for any vendor issues which resulted in $5 million dollar savings and increased user satisfaction. Prioritized and delegated team workload. Facilitated user and vendor meetings to openly discuss concerns and requirements for success. Conducted user surveys rating vendors on critical success factors such as readiness to perform task, completion of task and provided accurate documentation and presented these metrics to management.
• Team Leader for developing application tools for engaging vendors and reporting payment status. Management directive for excessive vendor cost and untimely payments to vendors. Formed an internal team and worked with external vendors for requirements. Designed, developed and deployed vendor engagement application tool. Allowed vendors and requestors online access and up-to-date information for data such as time, location, equipment required and post test results. In addition an application was created to ensured vendor payment by using Oracle as a tool for timely payments. SPOC for any vendor payment issues.

Consultant

Confidential

Responsibilities:

• Project managed delivery of end-to-end solutions throughout the life cycle of projects by evaluating Request for Proposals (RFPs) involving IBM Strategic Outsourcing. Sold managed services by consulting with clients (domestic and international). Created Statements of Works (SOWs) after completing the sale. Consultant to clients for multiple Confidential &T managed services such as: WAN/LAN, WAN Acceleration, Video And Audio conferencing, Wireless, VOIP, Data Centers and IVR systems. Subject Managed Expert (SME) for Confidential &T manager services.
• Project managed multiple melt-million dollar IT projects that consist of client facing complex solutions that may span over a year, business units (sales, engineering etc.) and vary in infrastructure complexity. Provided significant revenue to Confidential &T.
• Full accountability for translated user requirements into managed network solution, monitor and approve solutions development by working closely with customers, architects and technical leaders.
• Worked with vendors/3rd party suppliers for optimal configuration and price to meet solution requirements.

Network Engineer

Confidential

Responsibilities:

• Designed, installed, configured and maintained network software, equipment and devices.
• Supported network connectivity of routers, switches, servers and desktop computing.
• Provided excellent written and verbal communication including Visio for network documentation to management, end-user communities and other IT teams.