SUMMARY

• I am an IT project manager that possesses extensive information technology project planning and resource coordination experience.
• I am analytical and solutions - oriented.
• I am adept at overseeing all aspects of project system development life cycle (SDLC), from concept to creating and implementing technical and operational plans and strategies.
• My skillset encompasses consulting, installation, software development, application implementations and production support.
• I have experience with Agile Methodology within a Waterfall culture, Agile/Scrum, and Waterfall methodologies.
• I have experience in successfully bridging technology and business goals to provide productive solutions to meet the needs of customers, along with meeting new technical challenges.
• I am an excellent communicator with strong presentation, analytical and problem solving skills, with the ability to build effective client relationships and rapidly adapt to emerging technologies.

TECHNICAL SKILLS

Microsoft Products: Word Excel PowerPoint Access Publisher Visio Project

PROFESSIONAL EXPERIENCE

Program Manager

Confidential

Responsibilities:

Manages customer project delivery for software upgrades. Managed the Enterprise Master Device (EMD) database spreadsheet that consisted of over 15000 Cisco devices for PNC bank. Used the EMD database spreadsheet to create the weekly implementation/change/upgrade schedules. Partnered with Network Operating System (NOS) engineers to validate devices current IOS version. Collaborated with NOS engineers to create the MOPs (Maintenance Operation Protocol) to have the GDC (Global Data Center) engineers create the scripting for the device upgrades. Collaborated and finalized with the client the type and number of devices that would be upgraded (700 - 900 devices) each weekend. Selected the devices that the Change Management and Configuration (CMCS) engineers would pilot test each week. Created project plans for test projects, collaborated with engineers to create/manage, maintain schedule, performed proof of concept, escalate issues as necessary, and ensure overall accountability. Coordinate resource allocation across simultaneous projects, participate in decisions/prioritization, and manage resource contention & stakeholder expectation management. Managed script testing, proof of concept, UAT testing, software device upgrades, prepared weekly software device upgrade schedule, and managed decommissioned devices. Supported the device validation of the IP address, device name, network, model, serial number, and IOS version using Net Profiler (NP). Oversaw pre/post verification for bank network script writing and test. Managed resources time being billed to the Project ID (PID). Used the Cisco DocShare as the preferred secured method of sharing files with the bank. Established a standardized format for CMCS engineer to provide status on devices that did not upgrade during the weekend implementation windows. The standardized format included the devices that failed, IP address, device type, why device failed and service ticket number. Used the information to analyze and determine a root cause analysis and provided a status update to the bank. Developed a standardized weekly reporting process that was distributed to the bank and leadership. Aided in securing engineers with Virtual Desktop Infrastructure (VDI) access to the bank’s tools. Created a standardized process for GDC resources to submit post validation reports after each implementation/change/upgrade. Used Oracle Project (OP) software as the preferred management tool. The software allowed me to manage the project, financials, resources, work plan, and financials. Maintained projects forecast 6 to 12 month view. I was contracted from January 25, 2017 to April 28, 2017.

Program/Project Manager

Confidential, Greensboro, NC

Responsibilities:

Manages customer project delivery. Manages project financials including P & L. Provides reliable financial forecasts to management. Manages business development. Identifies and develops new opportunities on current projects. Supports qualification and opportunity assessment for large and moderately complex opportunities. Acts as opportunity manager for medium to high-risk deals. Manages client relationships. Manages mid to upper level client delivery relationships. Frequently represents the organization to external customers/clients. Manages project team. Manages internal as well as external resources with a team size less than 30 people. Mentors and encourages skill development of project team members. Worked work closely with stakeholders, business owners, and etc. to develop a scope. Creates project scope, schedule/timeline, costs while defining roles and responsibilities for sponsor, SME, project manager, project team, end users, etc. Held kick-off meetings with stakeholders and team to discuss project, deliverables, and all project related deliverables. Developed scope statement with business needs, project objective, benefits, and key milestones. Developed scope baseline, which is WBS (work breakdown structure) of the deliverables. Created management plans that detail how project will operate (i.e. review/approval process). Created resource management plans that detail what resource are dedicated to project and length of time. Identified and documented risks and mitigation plans. Established communication plan/method that describe communication frequency and method. Created a Governance/Stakeholders sign-off approval process for each phase of the project. Expert in Building and maintaining trusting relationships with internal customer, vendors, executive management, and stakeholders to ensure alignment, buy-in and support of diverse projects. Supported user acceptance testing (UAT). Experience with Waterfall, Agile/Scrum, and SDLC methodologies. Managed computer-oriented projects. Managed entire project lifecycle from sizing and scoping project to implementation, closure and handoff to support, ensuring successful project completion and customer satisfaction. Additional responsibilities included Lead Management of Change (MoC), change control process. Knowledgeable in cloud computing, virtualization security, green computing, service oriented architecture (SOA), and cloud security and privacy. Experience with Microsoft Project Server.

Confidential

Allocated Program/Project Manager

Responsibilities:

Supported the End-to-End Technology for programs and projects. Performed project management responsibilities relating to information technology implementations, upgrades, conversion and recovery. Managed the direct and matrix execution responsibility across all technology organizations as well as LOB Portfolio/Program Manager on the business side for delivering the program/projects. Partnered with Program and Project Managers and SMEs to create business requirements for technology solutions. Assisted with technology estimates, managed low to moderate complexity technology solutions for projects to a full-scale deployment in a live environment. Managed the timelines and communicated project status. Built positive relationships with stakeholders. Used the right questions and tools to uncover root causes to business challenges, identified opportunities, and made recommendations.