Sr. IT BSA Resume

SUMMARY

Several years of experience attained within the technology field working as a Sr. IT Business Analyst, technical consultant, and teacher or trainer.
Skilled with SDLC process (Waterfall and Agile), MS Visio, MS Project, Project Web Access, Microsoft products, i.e., Word, Excel, Access, Power Point, Share Point, Outlook, and IBM Lotus Notes.
Knowledge of RDBMS concepts, SQL, client - server technology, SAP and Workbench, Clear Quest, Clear Case, and Quality Center 10.0, Remedy ITSM, testing and QA processes. Strong systems and data analysis skills and object oriented analysis and design.
Experienced leading teams to develop effective policies, procedures, documentation and process improvement, critical path milestones, technical, functional, and business specifications.
Effective leading multiple project teams throughout all phases of SDLC including gathering requirements, document creation, technical requirements analysis, design, testing, quality review, implementation, and deployment phases including using a Work Breakdown Structure (WBS), requirements matrix, critical reporting to all project stakeholders.

TECHNICAL SKILLS

Languages: Familiar with SQL, Shell Scripting, HTML, XML, Natural, COBOL, RPG

Operating Systems / Software: UNIX, Microsoft Windows 98, 2000, NT, XP, Vista, AS\400

Databases: Oracle, M S Access 2003, 2007; LAN / WAN, Novell Networking, SAP, X12, ABAP, batch process, Java and web development project management, .NET, Windows environment.

PROFESSIONAL EXPERIENCE

Sr. IT BSA

Confidential

Responsibilities:

Infrastructure Management, Risk Operations, and Hosting Dept.;
Mapped out multiple server patching processes and created an overall patching strategy using MS Visio 2014.
This project required knowledge of MSP platforms and MSP loans and multiple lines of business.
Quick turnaround which allowed the client to be compliant with their patching processes.

Environment: Agile, Visio, Share Point; Microsoft products

Systems Analyst

Confidential

Responsibilities:

Finance dept. supporting an IT development team in .NET framework Java, API application development.
Multiple data and process mapping projects using MS Visio. Completed an EMV card processing project, created and reviewed documentation, created multiple Visio process flows.
Provided in-depth research content and created an EMV document and acronym library to educate interested stakeholders about the EMV chip Point of Sale upgrade project.
Mapped data to Ingenico POS machine for future use on POS update project.

Environment: Agile, SQL, Outlook, Word, Excel, MS Visio, JIRA

Software Analyst / Sr. Data Analyst

Confidential, Jacksonville, FL

Responsibilities:

IT Business Analyst, Project. Mgt., mapped processes, user stories, liaison, POC, document requirements, specifications, content creation; moved content from manual to automated processing, EDI, analysis and review of content, applications, systems; led compliance document creation project, large ERP / CRM, Sales Force upgrade and global integration and implementation project, PMO status update.
Provided testing and QA support. Supported daily conference calls with offshore scrum development teams to develop user stories using JIRA software.

Environment: Agile, Oracle, SQL, .NET, Clarity, Microsoft products, JIRA, Confluence

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