Project Manager - Consultant Resume - Hire IT People

SUMMARY

Functioning as liaison between business sales and technical teams to translate requirements into functional automation and process improvements. Systems implemented: Concur T & E, MS Office 2016/365, SalesForce.com, Service Cloud, Marketing Cloud, and Data Warehousing. Additionally, I managed server upgrades and IT infrastructure installation in new facilities.

PROFESSIONAL EXPERIENCE

Project Manager - Consultant

Confidential

Responsibilities:

Drive technical meetings to manage functional, technical and integration solutions.
Manage vendor schedules to assure milestones are met.
Engineer deployment plans and communication schedules to assure a successful roll-out and adoption.
Manage expenders to assure project stays within budget.

Business Analyst - Consultant

Confidential

Responsibilities:

Functioned as the subject matter expert for Office 2016/365 and One Drive solutions.
Delivered solutions to improve efficiency through the deployment of: Office 2016, 365 and One Drive.
Executed delivery strategies and business process with vendors to assure milestones are met.
Audited hardware and software to assure requirements are accurately delivered.
Engineered deployment plans and schedules to assure a successful roll-out and adoption.

Project Manager/Business System Analyst

Confidential

Responsibilities:

Collaborated with cross functional departments to support server: upgrades, patch and security software installations.
Developed project scope, milestones, business process, tasks, budget and deliverables for Salesforce.com third party integration.
Executed data mapping from other systems to Salesforce.com.
Engineered effective best practice recommendations for data centers, networks and IT hardware installation.
Managed project plans in SharePoint establishing checkpoints and forecast completion dates.
Documented current and future state business process flow to illustrate operational improvements.
Measured KPI’s against reporting matrix to maintain timely deliverables.

Project Manager - Consultant

Confidential

Responsibilities:

Develop technical solutions to meet business requirements for Salesforce.com integration with other systems.
Gathering requirements and lead development teams to assure Salesforce.com was accurately configured.
Engineered functional requirements and proposed solutions to senior management.
Collaborate with business unites to assure Salesforce.com provided the needed functionality.
Created current and future state process flows to display disparities.
Measured KPI’s against reporting matrix to maintain timely deliverables.

Business Analyst - Consultant

Confidential

Responsibilities:

Functioned as subject matter expert for Salesforce and Service Cloud solutions.
Responsibilities involve writing requirements for the following integrations: SAP Financials, Marketing Cloud, Service Cloud, HR, WebAdm and Agents System of Records.
Assured Salesforce.com was compliant with risk management controls through group policies.
Lead Apex programmers to assure technical and functional requirements were developed.
Recommended third-party application and system enhancements to enrich productivity.