SUMMARY

• Dynamic and experienced IT professional focused on IT maturity, service - driven technical infrastructure and value-based development solutions to improve operations, outcomes, security, user experience, achieve business transformation and fulfill fiscal expectations.
• Senior executive / project lead with the ability to staff, motivate and guide high-performing teams in the delivery of business value through effective portfolio and project management.
• Experienced in defining vision and strategy; listening; supporting strategic objectives; recognizing, documenting and implementing best practices; audit and risk assessment; IT and physical security; advocating and developing solutions; communicating; delivering continuous improvement; vendor engagement and management through the adoption of emergent and mainstream technologies for continued organizational growth. Typically delivered in high-pressure, highly available, 24 x 7 environments.
• Experienced in enterprise and SMB organizations.

AREAS OF EXPERTISE

• Smart Building Design
• Master Systems Integration
• IT Maturity & Growth
• Business Alignment
• Problem Solving
• Customer Orientation
• Change Management
• Agile & Waterfall Driven Development / SDLC
• Management of Data Warehouse / Business Intelligence Functions
• Program / Portfolio / Project Management
• Team Management, Leadership & Support
• Communication
• HIPAA / Healthcare IT Management
• IT Service Management (ITSM) / ITIL / ISO 20000
• MDF / IDF, Server Room Design & Construction
• Network Design, Implementation and Management through Monitoring
• Disaster Recovery
• Security: VPN, Policy Based Access Rights, SSO, Remote Access, IDF, IPS, Design
• Video and AV Consulting / Design / Install / Administration
• Structured Cable and Infrastructure Design and Management
• IoT Design
• VMWare ESXi, vSphere, VDI, VCenter
• SAP FICO - Business Alignment / Master Data
• Office 365 Administrator - Office, Teams, Skype for Business, SharePoint, and others.
• Expert: MS Applications (Office, Visio, Project)
• Apple OS X / Macintosh Hardware
• Basic: Linux
• Basic: LAMP Stack
• Telephony

PROFESSIONAL EXPERIENCE

Senior Project Manager

Confidential - New York, NY

Responsibilities:

• Confidential is a technology and Infrastructure design consultancy.
• The organization’s emphasis and trademark are its commitment to the customer’s experience, assuring that their vision is met.
• The company’s designs are seen in commercial, residential, governmental, retail, and educational buildings throughout the country.
• As the organization’s IT, Smart Building and Network SME as well as a Senior Project Manager, services provided run the technical gamut, from IoT, Data Lakes and Edge Computing to complex fiber based structured cable designs including PONs to DAS, Wi-Fi and antennae designs.
• From MDF layouts to Security design and layout.
• This includes acting as the Master Integrator for projects bringing together IoT, BMS, MEP, and business functions such as occupancy related initiatives or meeting room management.

IT DIRECTOR

Confidential - New York, NY

Responsibilities:

• Change Managed Service Providers from an incumbent who was challenged by the growth of the practice to a group better able to handle the rapid pace and emphasis on positive results.
• Transitioned the entire organization to Azure based Office 365 including Skype for Business. SharePoint and OneDrive.
• Migrated over 500 email accounts from Premise based Exchange to Azure
• Established AD in the Cloud
• Began a migration of Files to SharePoint Document Repositories
• Administered O365 and Security for AD, SharePoint, Skype for Business and other O365 components
• Adapted Electronic Health Record application to a cloud infrastructure including new HL7 interfaces, adoption of new APIs, incorporating partner SDKs
• Designed and managed IT Security infrastructure based on Meraki MX250 Firewalls and Meraki Routers
• Drove the primary EHR software provider to make concessions based on client size system availability
• Supervised Low Voltage and other construction tasks for 12 new offices, four moves and four expansions
• Managed technically related activities for all Merger and Acquisition work for 6 new practices
• Pulled IT spend into defined parameters so growth and additional investment could be more closely managed.

IT DIRECTOR

Confidential - New Providence, NJ

Responsibilities:

• Designed and implemented a strategy to increase the maturity of the IT Service operation aligning to ISO 20000 standards. Problem Management was instituted in Q1, 2016. Incident, Change and Project Management were to follow.
• Worked extensively with offshore staff (Pune and Bangalore) to achieve continuous process improvement along strategic and tactical lines integrating HL7 workflows and data transports with new clinical applications.
• Laid groundwork to develop a BI driven revenue model for increasing Summit’s potential earnings based on Population Health Information. Project was driven by EHR warehouse and Health Information Exchange data.
• Consolidated multiple SQL databases in several development projects from current and legacy implementations to create a unified data environment as the Group transitioned to outcomes-based medicine and its associated compensation plans.
• Stabilized a fragile and diverse infrastructure by installing MPLS at over 70 sites, creating application clusters for core Microsoft environment (Exchange, SQL, SCCM, SQL Reporting and SharePoint) hosted on VMWare ESXi. Effort included eliminating 65 physical servers or 95% of the legacy Windows 2000 and 2003 Servers. This also reduced SQL Licensing fees by over $100,000 / year. All efforts were driven to decrease incidents and increase user satisfaction through ITSM.
• Drove a re-design of the edge network including Palo Alto Firewalls, redundant Internet connectivity, DMZ and VPN. Major consideration was making the infrastructure able to support UC and Steaming Media as well as large graphics files. Implementation included tightening DNS based rules, review of all NATs and IPS/IDS and DLP configurations.
• Created a $2.7 Million IT Capital Plan for fiscal 2016 including design and implementation of a new core, closet and Access Point network infrastructure.

IT DIRECTOR

Confidential

Responsibilities:

• Managed $7.8M OPEX and CAPEX budget including salary lines.
• Reduced the number of service contracts by 15% in order to limit recurring OPEX spend.
• Applied ITIL operating framework to infrastructure and service efforts allowing for increased maturity of services.
• Designed and built out IT and AV infrastructure for over 400,000 square feet of space in five sites in the Americas: NYC; Arkansas; Illinois; New Jersey; and Campinas, Brazil. Buildouts included MDF and IDF, HVAC, power distribution and all structured cabling. Moved 1,200 people to these new offices in multi-phased projects. Included a new Executive Conference Center in the new HQ in the Empire State Building.
• Built out and fitted conference rooms with media support including various Video Conference systems. Included a major sub-project to relocate a Cisco T3 Immersive system including walls, lighting and furniture.
• Lead a Global Video Collaboration team comprised of local and international IT and video staff.
• Supervised the physical upgrade of over 3,000 computers in the Americas to accommodate Windows 7. This was done over 120 days including distribution of 2,250 laptops. Part of a global upgrade project driven by the CIO.
• Led and implemented a North America Emergency Outreach System able to contact all employees and consultants in one of three languages in the event of a natural or other disaster.
• Solidified the local support processes to assure that first tier support is handled by Confidential ’s global service desk.

DATACENTER DESIGN AND BUILD CONSULTANT

Confidential - New York, NY

Responsibilities:

• Improved the customer’s “Quality of Experience” allowing for a fast, easy, consistent and secure infrastructure.
• Saved the organization $200,000 yearly in telecommunications billing through implementation of SIP trunking for a Cisco telephony system.
• Initiated a transition to BMC Footprints, an ITIL compliant ticketing system providing heightened service delivery to staff and affiliate employees.
• Brought Macintosh, iOS and Android platforms into the organization under a general BYOD program allowing staff to use systems of their choice to increase productivity and end user satisfaction.
• Installed and rolled-out the organizations first Large-Scale Wi-Fi network across multiple offices and floors.
• Introduced core function Cloud computing / SaaS through an initial pilot deployment of Gmail, Google Apps for Business and Google+.
• Managed the SaaS implementation of Blackbaud’s Raiser’s Edge including the sharing of data to other smaller apps and MS Dynamics GP.
• Implemented a successful Requisition / Purchase Order system yielding higher productivity, better efficiency and tighter integration with MS Dynamics GP accounting software.

IT DIRECTOR / DIRECTOR OF CLIENT TECHNOLOGY SERVICES

Confidential

Responsibilities:

• Defined and managed IT budgets of $3.5 million and reduced yearly operating expense by 23%.
• Improved overall core systems availability from 99.5% to 99.99%;
• Introduced 12-hour / four-day work-week, improving morale and quality of life for 47-member team while increasing alignment with business goals.
• Defined strategy and solutions to expand capability of internal IT organization to deliver, Security, Audio / Video, Telecommunications, Collaboration and Facilities services to Bloomberg Philanthropies and others clients leveraging an ASP model. Established a flexible infrastructure framework to enable customers to purchase and utilize their own physical servers or internally provisioned virtual environments.
• Deployed customized SAP Finance, Accounting and Business Warehouse replacing manual / legacy systems. This large project used C#, .NET and other programming languages to harness data and make it available to Bloomberg Limited Partnernship.
• Championed the build out of a business intelligence platform to enhance overall decision-making. Led the rollout of Crystal Reports, SAP BI (OLAP) and SQL Reporting Services. Light SQL Query creation and reporting in SRS.
• Led the implementation of industry-specific Advent Axys and The Next Round (TNR) software.
• Introduced monitoring, alerting and reporting capabilities with off-the-shelf products (What’s Up Gold, Solarwinds and LANSweeper) to meet established SLAs.
• Strengthened security framework; defined standard policies and procedures to minimize vulnerability and risk.
• Directed the build out of a Fiber Channel SAN environment with more than 30 Terabytes of critical data, introduced VMWare to consolidate operations and manage software licensing, included virtualization of 200 servers.
• Managed the migration of IT financials from multiple systems into a centralized platform utilizing MS Dynamics SL.

VICE PRESIDENT OF INFORMATION TECHNOLOGY

Confidential - New York, NY

Responsibilities:

• Accountable for team building, systems, infrastructure and service enhancements
• Instituted a customer-centric services delivery model to ensure optimal support of 1,100 users across 5 locations.
• Introduced new business processes and workflows, negotiated contracts with vendors
• Managed team of 33 in Web-Based development, Oracle DBs, help desk / support, infrastructure and presentations with an annual budget of $5.8 million. Reported to Presidents of Confidential New York and Confidential West.
• Contributed to establishing Atmosphere Interactive, an interactive division providing web development, support and technical infrastructure to customers.
• Designed and facilitated video distribution strategies for dailies and spot distribution.
• Chosen to direct and provide governance for worldwide Y2K remediation efforts. Evaluated and ensured global offices achieved Y2K reporting compliance. Sat on Board of Directors of Omnicom Y2K Project.