SUMMARY:

• Seasoned professional, with outstanding experience executing technology projects in both waterfall and Agile methodologies, supporting multiple simultaneous project in a matrix organizational structure
• 13 Years IT experience and 8+ years Project management experience leading cross functional teams in the areas of Banking (Capital Markets, Retail and Commercial Banking), Health care and Consulting
• Business strategist; plan and manage multimillion - dollar acquisitions (People, Applications, Infrastructure, Processes) aligning business goals with technology to drive process improvements, competitive advantage and bottom-line gains
• Communicated directly with C-level executives administering updates, execution and results for every project in my territory

TECHNICAL /BUSINESS SKILLS:

Expert in: Microsoft Office Suite, Financial Management - Clarity PPM, Reporting

Project Management Tools: JIRA, Confluence, Trello, Microsoft Project

Proficiency in Programming: CDatabases: SQL Server, Mainframe Technologies, AWS cloud development and migrations, AI Chatbot, Data Analysis, Networking (Firewalls, VPN set up, Active Directory, Data center etc.,), e-commerce/Digital Marketing projects, ServiceNow CSM implementation

Familiar Technologies: Java, .NET, Angular, Adobe Experience Manager, Node JS, AWS

PROFESSIONAL EXPERIENCE:

Senior Project Manager/Scrum Master

Confidential

Responsibilities:

• Successfully led project team’s transition to Agile, and customized scrum principles to align with Confidential processes.
• Organized various workshops to coach the team on Agile principles, methodology and best practices
• Partnered with Change Management and Agile Coaching community to develop onboarding materials for teams
• Rolled-up sleeves as needed to coach teams and individuals in their understanding of Agile Practices (including scale, TDD/BDD, Secure Dev Ops, team dynamics, Lean Flow, Kanban, Scrum) improving their interactions and ensuring team has the right process and tools for their success
• Provided strategic thought leadership on impediments to accelerated delivery, and partner to develop, implement, and promote Agile best practices
• Worked closely with Product Owner and BA to prioritize user stories and groom backlog to ensure readiness for sprints
• Focused primarily on prioritizing the work based on business value and brought in Agile best practices such as continuous integration, code/design reviews, product visioning and self-
• Facilitated planning and coordination of various scrum ceremonies - Scrum of Scrums, Sprint Planning, Sprint Demo and Sprint Retrospective meetings, ensuring successful delivery and feedback for further sprints
• Extensively used JIRA and Confluence for Sprint planning, progress tracking and documentation
• Presented regular status updates to stakeholders at various levels showing velocity and progress of sprints and project
• Worked with cross functional teams closely to ensure their deliverables align closely with Confidential Sprint schedule
• Successfully led this fast paced multi phased project (Budget: $ 6.5Mn) by coordinating with teams from 8 different technology groups, 3 business groups, 3 vendors and the project sponsor
• Worked with a team of 100+ technology and Business team members to finalize the design, requirements, development, Integration testing, UAT and Implementation within scope, budget and timelines
• Presented weekly status to steering committee on the health of the project, financial status and highlighted risks and issues with solid mitigation plans and option analysis.
• Acted as Liaison between Business and Technology and between Business/Technology and Sponsor to discuss any critical risks/issues that have an impact on the cost/scope/schedule
• Managed and tracked finances very closely to ensure minimum deviation and kept the CIO and Sponsor up to date on any deviations
• Spearheaded one of the first AWS Cloud projects in bank aligning with “Cloud First” strategy - Budget: $4.5 Mn. Worked closely with Information Security Officer, ServiceNow, Deloitte and other Business teams to onboard the teams
• Managed the complete end to end deployment of CSM module for Bank’s Treasury Payments systems, replacing a legacy CRM module. Created a detailed plan to track all the Business requirements and their implementation
• Worked with Deloitte and Business partners to execute the approved SOWs and enable the Customer Service Management module in ServiceNow aimed at providing online help to customers and ease of management to Help Desk
• Worked with AWS SMEs from different teams to finalize the design on cloud and inter cloud connectivity (AWS and ServiceNow). Collaborated with Information Security COE to ensure design is secure and necessary encryption in place
• Worked with solution architects to finalize the hybrid design leveraging, AWS’ gateway, lambda, security features, Aurora DB and on-premise infrastructure
• Acted as a Liaison between various teams to track, manage and communicate the risks effectively. Chaired Decision forums that was attended by Technology Head, Business Lead and Deloitte Partners to resolve conflicts with vendors

Senior Project Manager

Confidential

Responsibilities:

• Delivered 4 multi-million dollar projects (ranging from 2 Mn to 8 Mn) in a span of 2.5 years and a number of medium sized projects that are focused on business growth, technology advancements, early adoptions and cost savings
• Managed the global AI technology roadmap including cross-program strategic planning, sequencing, and project life cycle execution; projects required extensive change management and organizational readiness
• Executed the transition of Infrastructure, Applications and Employees for 4 large acquisitions across the globe with a focus on business objectives, growth and timelines having a total impact of $300 Mn on shareholder value
• Serve as technical advisor on planning and forecasting the monthly, quarterly and annual performance of programs during the strategic budgeting cycle in addition to budget development

Scrum Master

Confidential

Responsibilities:

• Worked with the CIO to create a business case and present to senior management at various levels for approvals
• Closely liaised with vendor management team to review the proposals and solutions submitted by various vendors, experts in AI space, and organized several meetings to review their proposals
• Led a cross functional team (32+ members) consisting of Watson specialists from IBM, CIO (Product Owner), VP (Technology Lead), developers, UI/UX designers and testers; organized and facilitated overall release and sprint planning - including daily standups, reviews/demos and retrospective meetings
• Developed the chatbot road map working with Solution Architects, Project team and CIO and created a rollout plan that included using NLP and Sentiment analysis for complicated cases
• Worked closely with the product owner to build epics, user stories by closely working with leads from various LOBs, prioritizing MVP
• Continuously monitored the data inputs from various users and set up a process for and improvement
• Created burndown and burnup charts to estimate velocity of each sprint and forecast points for the upcoming sprints
• Managed risks and issues very closely and kept the senior management abreast of all the updates on the project

Infrastructure Project Manager

Confidential

Responsibilities:

• Engaged Senior leaders from both organizations to define strategy for the overall migration - Infrastructure, Applications and People. Defined clear processes, project governance to keep both organizations up to date on the status and mitigate risks and issues
• Directed Facilities and Network/Telco vendors to set up offices, network and telephony circuits and ensured technology readiness and successful relocation of 1000s of transferred employees
• Liaised with SMEs and PMs to estimate the infrastructure needs, optimize server foot print, provision network, plan data migration, exchange migration, Business Application migration and Call Center migration; Discussed with acquired organization to sort out issues related to license transfers and data privacy issues
• Worked with architects, development teams, and other stakeholders to migrate the business applications seamlessly on time with least impact. Worked with business team to handle change management effectively for each work stream
• End-to-End management of digitization project - integrating with FileNet, Kofax, ECM service and other applications - to build a solution that will reduce/eliminate the dependency on paper and provide faster access to documents for Call center employees and Senior executives
• Responsibilities included, working with resource managers to build a team, forecasting, planning, organizing working sessions for requirements gathering, application development, system integration and rollout plans
• Worked closely with business to develop a business process, transition and change management plan to ensure smooth transition of processes from paper- based documents to digital documents
• Successfully led a three phased organization wide upgrade with budget $7Mn involving more than 100 stakeholders, 5 different technology teams, Infrastructure team and impacting more than 200 business critical servers and 140+ Clients
• Liaised with various teams and organized several working sessions to gather the Server inventory, Application inventory, Client list and stakeholders list for all the impacted servers - a critical milestone for an upgrade project
• Set up project governance structure and highlighted risks and issues in a timely fashion to stakeholders and facilitated several workshops to design mitigation strategies
• Organized Steering committee meetings involving CIO, VP of Application Development, VP of Infrastructure and kept them abreast on the status of the program, budget, risks and issue. Negotiated upgrade schedules with all the client managers and structured implementations in a timely fashion with least impact.

Project Manager - Technology

Confidential

Responsibilities:

• End-to-End management of BMO’s strategic initiatives to replace Bank’s Commercial lending software - Enterprise Wire Payments system - a system that process $1.7 trillion worth transactions every month
• Developed plans for Project execution, Change management, Resource allocation (18 resources), Budget ($4 Million), Infrastructure readiness, vendor management and tracked them throughout the project
• Responsible for interfacing and communicating with 20+ Applications, Vendors, Lines of Business and IT management, assuring adherence to SDLC/PMLC methodologies in a matrix organization
• Extensively used Clarity for managing Budget, Forecasting, tracking resource allocation, Dashboard reporting. Regularly monitored project status and activities through dashboard.
• Organized regular steering committee meetings with stake holders, senior executives and sponsors to communicate the status of the project and highlight any issues that needed their attention

Technology Lead

Confidential

Responsibilities:

• Successfully handled End-to-End solution delivery of four projects in the area of Mobile Banking spanning feasibility analysis, requirements gathering, Gap analysis, design, development and implementation planning
• Worked effectively with the Project Management office based in UK and other business units to create project management plans with realistic schedule and budget with strong focus on risk and quality management processes
• Effectively managed various vendor teams of 8 to 28 and streamlined communication channels and review processes among vendors thereby reducing the turnaround time in resolving issues by 30%

Senior Systems Engineer

Confidential

Responsibilities:

• Worked across various domains - Retail and Logistics - and interacted with clients
• Developed key project artifacts including, high level designs, workflow diagrams, business process diagrams, technical assessments, functional comparison documents, presentations, etc., in support of efficient project delivery
• Collaborated with teams across business units for successful module integration and user acceptance testing
• Supported the implementation and successful transition of the final service/product