SUMMARY

• A Senior Level IT Professional with extensive experience working as a lead Development Delivery - Deployment Manager in various capacities domestic and global.
• Worked extensively on RTE Tools: AccuRev, Rally, JIRA, Splunk, GitHub, telematics, informatics
• Over ten years’ experience in information technology practicing Agile-lean, SAFE, Scrum, Waterfall and Kanban methodologies.
• Experience in Machine Learning, AI, BI, IoT, Analytics and digital cloud transformations.
• Managed multiple cross functional project development teams and DevOps CI/CD delivery deployment web and application development ecosystem.
• Compliance Management/Security: GDPR, PII, SPII, Cyber security

TECHNICAL SKILLS

ERP/CRM Systems: Microsoft Dynamics 365 CRM, NetSuite, Great Plains. Sales Force, ACT, SAP

UI/UX Scripting/Programming languages: HTML, CSS, Java, JavaScript, C++, C#

Software Applications: MS Office 365, SharePoint, Blob Storage, Rally, AccuRev, JIRA, MS Project, Omni plan, Smart Sheet, Visio, OmniGraffle, Slack, Outlook, Trello, Clarity, IRISE, Tableau, Suite flow, Splunk

Computer Science: AI, BI, IoT, Machine Learning, Data Analytics

OS Platforms: Apple macOS, Windows, Linux, Unix

DB/RDBMS: MySQL, SQL Server, Oracle, NoSQL, PostgreSQL

Dev Ops: Git, GitHub, Jenkins, Docker, Kubernetes, Selenium, Puppet, Chef

Cloud Infrastructure: AWS, Azure, Google Cloud, SaaS, IaaS, PaaS

Methodologies: Lean, Agile Scrum, Kanban, RAD, RUP, XP, Waterfall

Application Development Models: SDLC, PMLC, PLC, UML

PROFESSIONAL EXPERIENCE

Confidential

Technical - Product Owner

Responsibilities:

• Responsible for creating end-to-end domestic and global development, delivery and deployment strategies playbook to scale up in-house Cyber Security insider threat management SaaS application to implement a more robust and secure infrastructure using AWS gov Cloud.
• Collaborated with stakeholder to discuss requirements, pain points and single source of truth, use cases, workflow dependencies, accountability triggers, scalability, and unified mapping processes.
• Ensured team utilized Agile Scrum methodologies efficiently by collaborating with project team using Slack as a communication tool to collaborate with lead developer and Scrum master to quickly eliminate roadblocks, discuss work agreements, identify definition of done and set quantifiable team goals.
• Managed machine learning threat models, data collection and data mapping ecosystem by collaborating with data scientist to develop effective throughput schema for digital interface, and data lakes using Digital Guardian and Splunk ETL tools.
• Managed data ingestion and distribution channels for high security threat alert activity reports for integrated data protection queue (IDPQ) processes and workflows.
• Collaborated with SME’s to create and run SQL server and No SQL database scripts and queries to identify anomalies in atomic indicator triggers, threat alerts and internal auto-exit anomalous activity.
• Worked directly with multiple stakeholders during discovery to gather requirements, determine user story format, set backlog prisonization schedule, and create supporting documents such as FDD, TDD, and wireframes using OmniGraffle.
• Collaborated with scrum master, and dev team to plan 2-week sprint and release cycles, validate POC, assign story points and to create MVP and milestones managed in GitHub.
• Collaborated with developers to create DevOps CI/CD CD automation pipeline ecosystem using source code, SDK’s, and REST API’s prepared for AWS EC2 instances in Gov Cloud.
• Participated in AWS pre commit code reviews in Git repositories and pull request reviews in Git hub using Jenkins as a CI/CD automation tool to build, test, and deploy applications using Docker containers to store images, and Kubernetes to run multiple containers on a global scale.
• Improved project delivery efficiencies 25% by clearly articulating the triple constraints of project management scope, cost, time, along with effective risk and change management.
• Ensure global UK stakeholders product delivery strategies and data governance compliance laws and regulations were upheld for General Data Protection Regulations (GDPR), Personal Identifiable Information (PII), and Sensitive Personally Identifiable Information (SPII).

ConfidentialProduct

Manager Agile Coach

Responsibilities:

• Managed Microsoft Dynamics 365 CRM and Sales Force CRM Sales and Service Cloud SaaS UI/UX implementation, customization, and integration roadmap strategies for domestic and global geographic terrains for large-scale consumption across conjoined business units.
• Lead project and development teams’ deliverables roadmap, stakeholder requirements, backlogs, sprints, and release cycle applying Agile Scrum, Kanban, lean framework, and best practices.
• Collaborated with DevOps team to create continuous integration, continuous delivery (CI/CD) and CD continuous deployment strategies using Jenkins, Git, GitHub, Docker, Splunk, Selenium, and other software development release and deployment automation applications and API’s, across the build and delivery ecosystem pipeline.
• Provided updates and reports on data governance compliance laws and regulations for General Data Protection Regulations (GDPR), Personal Identifiable Information (PII), and Sensitive Personally Identifiable Information (SPII).
• Provided tech support on AI, BI, IOT, and Splunk data analytics to support fleet management in-vehicle tracking systems utilizing Telematics and Informatics ETL tools to track manage and analyze large amounts of data in data warehouse.
• Collaborated with System Architects to create BI analytic activity reports and data models for project team that reduced redundancies, improved efficiencies and increased scalability.
• Collaborated with development team and vendors to create wire frames, Technical design documents (TDD), and Functional design documents (FDD) to determine epics and sub epics to further define use cases and user stories.
• Facilitated customized lunch-n-learn training sessions and provided training material to stakeholders.

Confidential | Ann Arbor, MI

PMO - Project Manager Agile Coach

Responsibilities:

• Managed project and development teams WBS project plans using Omni plan and Microsoft project Gantt charts on re-launch project migrating stakeholder from legacy system ACT CRM to Microsoft Dynamics 365 CRM, Microsoft Office 365, and Sales Force service CRM.
• Managed timelines and milestones for Cloud transformation from on premise SQL server database to Azure Cloud DB migrating data from multiple departments.
• Worked closely with stakeholders, Product Owner, to establish acceptance criteria for user stories, communicate progress, identify risk, productivity, and team cadence.
• Developed roadmap for, data migration, integrations, configurations, workflows, and UI/UX customizations.
• Improved stakeholders lead management, sales pipeline, customer and field service efficiencies 30% by eliminating redundancies, streamlining processes, and identifying budget constraints.
• Delivered project three months ahead of schedule and $45k under budget by filtering and refining budget, managing vendor billing, monitoring project scope, deliverables and timelines.
• Responsible for managing project team and project plan WBS using Microsoft Project and Smartsheet, and CA Agile Central to ensure that resources were properly allocated and aligned with deliverables.
• Established enhanced re-launch strategies based on stakeholder business requirements, workflows, timelines, risk, criteria for success and go-live dependencies.

Confidential

Product Integration Manager

Responsibilities:

• Responsible for migrating stakeholder from Great Plains ERP (legacy system) to Oracle NetSuite ERP system for the dealer finance department managing end-to-end product deployment and delivery strategies including detailed cut-over plans for A/R, A/P, chart of accounts, invoicing and financial reporting.
• Provided Agile framework software development training to project team comprised of 12 team members for domestic and off-shore dealer network with investment budgets ranging from $50k -$1.2M and above.
• Facilitated SDLC processes and project team ceremonies, sprint and release planning meetings to create user stories and wireframes to prioritize backlog, manage burndown charts and estimated bi-weekly iteration velocity.
• Facilitated weekly project status meetings providing BPR progress report updates and PowerPoint presentations to CFO, CIO, senior leadership, and steering committee.
• Delivered projects three months ahead of schedule and 20% below budget.
• Created business intelligence (BI) analytic reports to track project’s KPIs.
• Guided technical development team in creating visual dashboards, data models, and creating workflows using NetSuite Suite flow, Visio and unified modeling language (UML).
• Collaborated with Net Suite consultants to provide end user training workshops.
• Created detailed hybrid cut-over plans for NetSuite data migration and order to cash accounting cycle.
• Maintained JIRA issue tracking, security regulatory compliance, risk and case management.

Confidential

Program Manager

Responsibilities:

• Provided end-to-end support migrating stakeholder from Act CRM to Salesforce Sales Cloud, Microsoft Dynamics 365 CRM and Microsoft Dynamics RMS, for Partner Business Networks building software integrations and web application stack for a large portfolio of stakeholders throughout the Midwest.
• Managed change management in Jira, infrastructure management, storage and security controls.
• Managed third party partner business vendors to provide insights on market concepts relevant to increasing brand footprint and customer retention using Beacon technology.
• Lead requirements gathering, backlog grooming, sprints, release and deployment planning.
• Developed key documentation for cloud-based networks functional and logical design documents including data models, task boards, mapping and workflows.
• Facilitated Agile Scrum and SAFE framework training to project and development team.
• Increased productivity 20% - 30% by improving network gateway to ensure business accomplished technology goals and workflow dependencies identifying pain points to curate new ideas.

Confidential

BA/Systems Engineer

Responsibilities:

• Provided technical support for global dealer network, vehicle launch readiness and OEM database running SQL database manipulation scripts and managing database using MySQL and SQL server.
• Developed LISA performance test scripts to test and validate database performance issues.
• Provided system engineering technical support in all phases of the SDLC and PMLC process. sprint retrospectives, backlog refinement & grooming sessions, UAT, EUT and product demonstrations.
• Generated C and C++ source code to run payroll on Unix based operating system.
• Provided support on Java, JavaScript and .NET application for multiple development teams.
• Supported technical teams WAN and VPN connections utilizing FTP, HTTP and TCP/IP protocols.
• Developed technical workflow diagrams, data mapping and data modeling using Visio.
• Generated source code using front end HTML, CSS and JavaScript, and back end using Python, Java web files for client server applications.
• Integral component testing using proof of concept, critical analysis and regression testing.
• Provided end-user Ad Hoc, Oracle and Crystal reports.