SUMMARY

• Accomplished, results - oriented leader with extensive experience in IT, Health Care, Web Development and Telecommunications industry. A strong background in directing cross-functional project teams delivering projects on-time and within budget. Expert in managing all project phases of cost-effective, high-performance solutions, from initiation through implementation. Proficient in analyzing business and user requirements to develop actionable technical initiatives.

AREAS OF EXPERTISE

• Full Life Cycle Project Management
• Vendor Relations / Coordination
• Client Relationship Management
• Crisis and Risk Management
• Resource and Cost Planning
• Quality Assurance and Testing
• Best Practices / Policies and Procedures
• Project Plan / Scope Definition
• Project Reporting and Documentation
• Problem Resolution / Troubleshooting
• Customer Expectations Management
• Team Building and Leadership
• Schedule Development
• Requirements Gathering

TECHNICAL SKILLS

Communication Protocols: TCP/IP, SMTP, UDP

Operating Systems: Windows, Unix, Linux, Android

Office Applications: Microsoft Office (Word, Excel, PowerPoint, Project, Outlook, Office 365), WebEx, Microsoft LiveMeeting

Systems: POS, Clarity, CMDB, SharePoint, Jira, TFS, Confluence

Languages: PHP, MySQL, .Net

PROFESSIONAL EXPERIENCE

Confidential, Mechanicsburg, PA

Program Director/Project Manager

Responsibilities:

• Maintained and built new relationships as liaison between Asbury Integrated Technologies and SpiriTrust Lutheran Senior Living Communities (Client)
• Implemented Agile best practices to ensure client needs were met according to corporate expectations
• Worked with client to respond effectively to volatile market conditions, changing needs, and emerging technologies
• Determined clients’ information technology needs by facilitating strategic planning sessions to achieve short-term and long-term goals
• Monitored budgets, spending and revenue, and explained cost factors to client
• Served as client main point of contact providing IT recommendations to enhance client success
• Ensured client received requested products and services in a timely fashion
• Managed IT projects to meet client expectations and achieve set goals
• Coordinated with team members to ensure consistent service needed to satisfy client

Confidential, Mechanicsburg, PA

IT Project Manager/Scrum Master

Responsibilities:

• Coordinate with installation vendors and internal technical teams to define equipment and staffing requirements
• Facilitate meetings with key Stakeholders to discuss project scope and transition process
• Lead strategic dynamic teams through high-risk, and complex Information Technology projects
• Manage simultaneous organizational, processes, and information technology projects
• Effectively manage Agile team of .Net developers using proven Scrum methodologies
• Conduct daily stand up meetings to ensure effective team communication while identifying impediments and potential risks
• Assist in gathering Client requirements, updating Team Foundation Server (TFS) and working with Product Owner to prioritize product backlog
• Facilitate and coordinate Sprint Review, Planning and Retrospective meetings
• Document project status for reporting to Senior Leadership team
• Participate in strategic planning
• Develop and maintain all relevant project management documents (Charters, Risk Management, Communication Plan and Schedules

Confidential, Sunbury, PA

IT Project Manager/Scrum Master

Responsibilities:

• Managed the successful implementation of VeriFone POS system in 162 stores in 4 states
• Managed the integration of First Data’s POS tokenization (TransArmor) solution to ensure payment card security
• Ensures the use of project management methodologies, systems and tools (PMI/Agile)
• Facilitate communication and interaction among the project team (Daily 15-minute Scrum meetings)
• Educate and reinforce Scrum methodology and agile framework to team members and key stakeholders
• Gather, prepare, review and verify project estimates
• Provide leadership to the Project Management team with ultimate responsibility for meeting cost, schedulequality, and contractual commitments from concept to launch
• Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline
• Accurately measure progress, identify potential problems in sufficient time for corrective action to be taken
• Tracked and managed product backlog, burn-down metrics, velocity, and task break-down
• Establish and communicate project timelines and action steps to the functional team
• Identify staffing requirements by project based on project plan and ensure that staffing requirements are accurately communicated
• Provide leadership, recognition and maintain morale and motivation of project teams

Confidential, Harrisburg, PA

Senior Project Manager/Scrum Master

Responsibilities:

• Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work
• Built relationship with Product Owner and other stake holders to facilitate team's interaction with them
• Perform system analysis, define project scope, establish and document system requirements
• Establish project milestones based on the design and scope of work
• Used Gantt charts to give a clear illustration of project status
• Incorporated Gantt charts to track the progress of project by drilling down into the individual tasks
• Facilitated sprint planning, retrospective and sprint demos
• Assist Pennsylvania government agencies Web-enable their information services
• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations
• Liaise with internal and external stakeholders to ensure desired project progression
• Initiate, direct and lead project meetings, prepare reports, maintain schedules and cost plans, manage and control for risks from inception through delivery
• Execute PMBOK and Agile accepted best practices to ensure project success
• Create project proposals based upon project information collected from client
• Efficient and effective management of front end application solutions that support and enhance client needs.
• Assign, schedule, monitor and regularly communicate project work and progress following the project plan and company guidelines.
• Identify, track and communicate project-related issues, scope changes, variances and contingencies that may arise during the project life cycle.

Confidential, Harrisburg, Pennsylvania

Senior Project Manager

Responsibilities:

• Provide project management leadership to Commonwealth of Pennsylvania in transitioning all state agencies to Verizon network
• Supervise staff of up to 10 team members in driving installation and integration projects through the full project life cycle, from initiation through closing
• Coordinate with installation vendors and internal technical teams to define equipment and staffing requirements Facilitate meetings with agency contacts to discuss project scope and transition process
• Prepare and distribute project reports to management teams and other key stakeholders
• Updated project status through Clarity while also re-allocating resources as necessary.
• Recommended process for conducting end-to-end circuit testing based on feedback from field technicians and customers.
• Maximized productivity and on-time completion of deliverables by providing effective leadership to project team and ensuring all staff complied with established policies and procedures.