Recruiting and Training Manager Resume

SUMMARY

Former Confidential staff Confidential with newly acquired skills, an insatiable intellectual curiosity, and the ability to mine hidden gems located within large sets of structured, semi - structured and unstructured data. Able to leverage a heavy dose of mathematics and applied statistics with visualization and a healthy sense of exploration.

TECHNICAL SKILLS

Extremely organized
Data management
Process implementation
Team leadership
Budget analysis
Anti-virus software
Desktop and laptop repair
Mobile data devices installation
Internal components installation
File transfers expert
Internet setup and repair
ADP Workforce Now
Training solutions development
Talent assessments
Adult learning theories
Change management
Time management
Project management
FMLA comprehension
Client assessment and analysis
Databases
Knowledgeable in all HR Systems
Employee recruitment
Termination procedures

PROFESSIONAL EXPERIENCE

Recruiting and Training Manager

Confidential

Responsibilities:

Facilitated all new employee orientations to foster a positive team attitude
Supported management in developing and implementing personnel policies and procedures.
Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Pre-screened all resumes prior to sending them to hiring managers for consideration.
Promptly corresponded with all applicants and coordinated and conducted interviews.
Screened all applicants based on their qualifications and background.
Developed vocational training program curricula and objectives.
Designed industry-specific training in RV Technicians, and RV Sales.
Facilitated traditional, online and on-the-job training for over 20 students.
Used positive reinforcement and provided clear feedback to help students succeed.

Dealer Operations Support Specialist

Confidential

Responsibilities:

Provided Tier 2 level IT support to non-technical personnel within the business.
Installed software, modified and repaired hardware and resolved technical issues.
Managed call flow and responded to technical support needs of customers.
Resolved problems with malfunctioning products.
Activated accounts for employees new to dealerships
Researched, troubleshot and resolved complex problems independently.
Appropriately documented all transactions and pertinent interactions.
Managed customers' expectations and experience to a high degree of customer satisfaction.
Developed and tested new product offerings.
Maintained and updated customer service database.
Used scripting skills to contribute to internal tools.
Used ticketing systems to manage and process actions taken.
Provided on-call support for critical issues.
Led internal product training for proprietary software.
Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
Set up PC and Apple desktops and laptops and all types of mobile devices.

Business Intelligence Analyst

Confidential

Responsibilities:

Created SQL queries used to audit financial source table against reporting destination table using Microsoft BI Tools
Update stored procedures to reflect changes in business requirement logic using SQL server 2010
Participated in daily SCRUM meeting and weekly SPRINT meetings communicating project /task deliverable updates
Tested program code in development in order to assure adherence to business logic specifications.
Researched and resolved issues regarding the integrity of data flow into databases.
Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
Recommended operational improvements based on tracking and analysis.
Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
Human Resources Non-Commissioned Officer, United States Confidential
Responsible for planning, directing, and managing all HR competencies
Drafting and manning battalion level SOPs supervises and manages the processing and tracking of all Personnel Actions, Awards, NCOERs, Promotions, Suspension of Favorable Actions, Leaves and Passes, and Military Pay
Responsible for timely Personnel Accounting and Strength Reporting
Responsible for the Accountability and readiness of all assigned and attached personnel, to include direct supervision of one Confidential and over eleven Soldiers.
Planned and briefed personnel on missions.
Developed and led training programs in preparation for combat.
Constructed and camouflaged infantry positions and equipment to prevent detection.
Wrote office job descriptions and directives.
Prepared documents for destruction.
Served as custodian of classified documents.
Performed as a fire team leader during situational training exercises and all infantry dismounted battle drills.
Maintained 100% accountability of all assigned equipment worth more than $1.5M

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