OBJECTIVE:

Program or Project Management

SUMMARY:

• Experienced Program/Project Manager with 20+ years of success in promoting technological and internal strategic vision through planning, development, and support. Innovative professional with proven ability to identify, analyze and solve problems while enhancing customer satisfaction and controlling program costs.
• Project Initiation and Delivery
• Program Expansion and Management
• Product Development and Maintenance
• Cross - Functional Team Leadership
• Demonstrated skill in organizing work-flow from group planning sessions through implementation in a variety of applications and media, capitalizing upon the competencies of technical design teams.
• Strong leadership background (including teaching and coaching experience), utilizing a hands-on approach to accomplishing objectives.
• Excels in all environments, even under challenging circumstances and situations requiring technical expertise, intensive customer interaction, and crisis management.
• Works best to promote a team environment, fostering a cooperative mindset to achieving common project goals.

CAREER EXPERIENCE:

Project Manager Consultant

Confidential, Columbus, Ohio

Responsibilities:

• Automation requirements including JAD sessions, development, test, and release.
• Redesign business process, build application to receive XML audit data from external vendor, and process audits to update client premiums in legacy system.
• Improve BusinessAssure Passthrough Rate requirements, development, test and release.
• Reduce the number of underwriting questions and UDS edits for agent frontend, pull in 3rd party data to identify risks, and improve pass-through rate not requiring Underwriting review.
• Request and manage resources, conduct project team meetings including agile standups, resolve issues, provide project status updates, produce project plans, complete charter and kick-off. Sharepoint file management.

Program Manager

Confidential, Columbus, Ohio

Responsibilities:

• Manage CIO Enterprise Applications migration to Data Center East.
• Accountable for multiple refresh/decom projects to migrate servers out of South Data Center.
• Accountable for setup of network/firewall/portal connections.
• Manage IDL/IDC project team results and mitigate issues to ensure timely completion of Request For Service (RFSs).
• Follow up on daily issues and hold bi-weekly status meetings to review progress.
• Involves resource, technical, and procurement management escalation when necessary. Involves vendor management also.
• Provide status reporting on ongoing efforts. Use custom program reporting tools, Tableau, RFS Inventory Reports, one-on-one discussion to deliver reporting and analytics for CIO Steering Committee.
• Manage MCC, FIT projects involving batch reporting updates. Use Agile methodology to complete project development.
• Integrate ADP enhancements within current Finance business infrastructure. Conducted JAD sessions for requirement definition.
• Use SharePoint, MS Excel, Clarity, MS PowerPoint, Workbench, Test Monitor

Senior Project Manager

Confidential, Columbus, Ohio

Responsibilities:

• Manage infrastructure configuration and installation for application development clients within company.
• Application, database, storage, SFTP file distribution servers ordering and setup. SAN, NAS, AIX, UNIX, LINUX, DB2.
• Manage messaging applications migration to shared secure platform (TIBCO, MQ/UM). Included migrating Lotus Notes data and contacts to O365/Lync.
• Manage decommissioning of servers as part of company tech refresh initiative. Work with multiple internal technical department to decom databases, storage, applications, OS, and hardware. Use Agile methodology to complete project development.
• Conduct project team meetings, resolve issues, order infrastructure components, provide project status updates, produce project plans, complete scope and requirements documentation.

Senior Project Manager Consultant

Confidential, Columbus, Ohio

Responsibilities:

• Manage Business scope and requirements definition.
• Manage IT software development, resource allocation, budget funding, issue resolution, etc. for Confidential Act Regulatory federal change mandates.
• Manage status, issue resolution, requirements review, and IT scope review meeting, Elicit approvals for documentation, project development, escalations. Report status to CIO on issues affecting projects.
• Manage internal system updates for maintenance enhancements. Used MS Server, Test Monitor

Senior Project Manager Consultant

Confidential, Columbus, Ohio

Responsibilities:

• Managed IT software development efforts for Confidential initiatives.
• Used SDLC and Agile project management models.
• Produced all deliverables and day-to-day project development phases. SharePoint administration, Content Management System
• Lead IT PM on large company initiative for redesign of retail customer billing and escrow statements documentation working with customer service/presales support involving multiple PMs and Program Managers.
• Determined workflow automation.
• Completed Department Of Justice regulated and company audit directives for application updates and consolidation.
• Participated in Microsoft Server installation and activation for PMO group. Used Agile methodology. ERP program management. Sharepoint

Senior Project Manager

Confidential

Responsibilities:

• Managed client site IT infrastructure installations/relocations/closures from beginning to end.
• Consulted with client executives to determine requirements, budget, and schedules.
• Assigned resources, determined tasks, held planning meetings, ordered equipment, initiated outside labor requests/managed vendor work-order completion, gap analysis. Included extensive vendor management.
• Managed installation of large backup/storage/server for domain virtual cloud development environment.
• Multiple vendor management.
• Developed business strategy definition.
• Prepared project charters, SOW, proposals, work-plan schedules, status reports, issues and risks tracking, budget governance.
• Participated in PMO/EPO discussions and training.
• Managed in-flight projects for PMs that left account and mentored new PMs.
• Used Workbench, Waterfall, SharePoint administration. LAN, WAN, VOIP, PBX, VPN. ERP program management.

Manager, Data Conversion/Software Development

Confidential, Dublin, Ohio

Responsibilities:

• Managed conversion of legacy system data for large State of Ohio agency as part of $27M contracted new system initiative.
• Ensured conversion program development to new software met specified requirements and customer needs.
• Reduced significantly number of outstanding software development defects and issues plaguing conversion progress.
• Planned and delivered on-line systems and related batch reporting for large-scale distributed systems.
• Determined work load assignments, time management, training, and performance evaluation for team of conversion team.
• Performed business process mapping.
• Managed Filenet documentation conversion and storage.
• Lead implementation planning efforts across multiple development areas and with client interaction.
• Interacted with company and customer executive management in analyzing issues and reporting status and project change/cost.
• Used Agile methodology. Clarity. Sharepoint, Microsoft Server

Project Manager, Consultant

Confidential, Westerville, OH

Responsibilities:

• Managed build out of 600k sq. ft. warehouse network infrastructure, coordinating various internal supply and service departments on $1.5M project.
• Coordinated wiring installation, voice and data communications, and network hardware setup.
• Completed network interfacing and application upgrades.
• Supported operations and gap analysis.
• Included extensive vendor management.
• Managed large number of site start-ups for operations on nationwide basis.
• Coordinated network updates and change management. Supervised large implementation team (20 people) and numerous vendor contractors in completion of tasks. LAN, WAN
• Developed multiple work effort estimates/budgets and tracked cost expenditures, maintaining fiscal responsibility for a variety of projects. WMS, RF, VPN, PBX, VoIP