SUMMARY:

• PMP and ITIL certified Change, Release and Project Management professional
• Change Management: ITIL, CAB Management, Change Management Systems, Change Planning, Change Status Reporting, Change Post Mortem, Change and Incident/Problem Management Integration
• Release Management: Release Scoping and Planning, Release Lifecycle Management, Release Metrics/KPIs, Release Test Planning, Agile Release Deployment/QA Process Definition
• Project Management: PMI, Agile (Scrum, XP, Kanban) and Waterfall delivery, SDLC, Business Analysis
• 20+ years’ experience in financial services, 15+ years in project and program delivery

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

• Delivery Manager for portfolio of regulatory projects in a multi - year Transformation Program
• Responsible for creation of all project plans, budgets, financial tracking, resourcing and governance
• Developed Program and Project Management processes to support delivery practices within Cash and Banking Services group

Confidential

Program Test Lead/Vendor Manager

Responsibilities:

• Developed structure of Testing and related services (Environment Management, Data Management, Release Management, Configuration Management) to support delivery of a multi-year, complex project portfolio
• Managed staff of test managers
• Developed top-level interface between Release Management and Testing process
• Developed Testing resource strategy options, provided recommendations to senior management for tactical and strategic sourcing options
• Managed RFP process selecting vendors to provide testing services
• Managed testing vendor resource onboarding and ramp up of team supporting 50+ project deliveries/year
• Created Vendor Management framework to support vendor Engagement RAID, Financials, Knowledge Management, Demand and Capacity management, vendor KPI/SLA including contract integration ; chaired and managed Engagement Steer group and Stakeholders
• Developed process to produce monthly capital spend analysis and metrics for all testing related activities

Change Manager

Confidential

Responsibilities:

• Business Analyst/Project Manager for multiple Derivatives projects across client onboarding, regulatory, and Transformation Architecture and Functional Design initiatives
• Developed and implemented Derivatives small project management process in conjunction with Project Standards Group (PSG). Process improvements lead to a measured 20% increase in project delivery throughput across NA and EMEA based teams for 2014
• Derivatives representative in PSG lead effort to refine project sizing and delivery requirements across bank.

Confidential, Chicago, IL

Change Manager

Responsibilities:

• Managed Change Management and Business Analyst team
• Managed global test initiatives involving testing and support staff Stamford offices including UAT execution and signoff
• Ensured Operational Readiness: chaired go/ no-go calls, oversaw user and access, managed setup of client static data and credit limits

Confidential, Chicago, IL

Manager, Release Management

Responsibilities:

• Managed staff of Release Managers/Coordinators responsible for source code management, build management, release planning, and test environment maintenance
• Implemented Agile practices to Release Management as part of corporate "Agile in the Large" practice. Shortened release cycles for new code from 4x/year to bi-weekly, aligning release cycles with product development cycle increasing production release opportunities for Agile teams by 500%
• Provided vision and recommendations on implementation of ITIL based Release Management practice, oversaw implementation in partnership with ITIL management group
• Partnered with SOC, QA, Change Management, and Project Management teams to implement integrated process supporting development changes from sprint activities through Beta testing, to production and post deployment metrics analysis

Confidential, Chicago, IL

Service Manager

Responsibilities:

• Implemented Incident, Problem and Change Management processes for Confidential to align with global standards based on ITIL framework
• Managed implementation of BMC Remedy for Change Management within Americas region
• Developed metrics and reporting to measure maturity of all ITIL based processes
• Migrations Project manager for Application Support Offshoring. Completed projects relocating support for 38 applications to preferred locations
• Produced monthly MIS reporting covering IT service status for senior management.

Confidential, Chicago, IL

Change and Release Manager

Responsibilities:

• Implementations Release Manager for Confidential system
• Maintained infrastructure and implementation project documentation & reporting
• Implemented bank standard Change Management procedures for PaymentNet 3 development
• Created Release Management process that reduced deployment related defects by 80%
• Partnered with Release Engineering to create deployment process and technology to automate report and extract code deployments reducing deploy resource cost by 90%; virtually eliminated all production deployment incidents with root cause of Code Deployment
• Change Manager for Fixed Income and Derivative technology areas

Confidential, Chicago, IL

Senior Associate- Trade Support Team Lead

Responsibilities:

• Trade Support team manager for convertible bond and credit derivative trading desk systems.
• Interfaced with portfolio managers to ensure support & development work prioritized based on desk needs
• Built escalation and system verification procedures to ensure uptime and rapid response for global trading desk
• Automated system monitoring processes
• Managed Implementation plans for major upgrades
• Supported Agile development practices as active team member in various roles
• Technical project manager on 3 major Murex Equity Derivative upgrades
• Managed requests for new development, requirements backlog, and production issue resolution
• Tested and implemented upgrades and enhancements
• Key liaison to technology for Equity Derivative trading desk, middle/back office functions
• Managed Engineering and Programming team supporting production environments for FX, Money Market, and Fixed Income/ MBS back office system batch processing (OMR/ADP Impact)
• Managed fire calls, Incident Management, Incident Post Mortem/Lessons Learned
• Produced metrics/KPIs on system uptime and Incident impacts to production
• Worked with business and infrastructure groups to prioritize development work