PROFESSIONAL SUMMARY:

• An astute professional with overall experience of 14 years in diverse areas inclusive of:
• Scrum Master responsible for facilitating Scrum ceremonies, removed impediments and escalated issues, collaborated with the Product Owner to ensure the release user stories were understood and implemented, coached Scrum best practices and measured & improved team productivity across sprints.
• Business Analyst with experience in Requirement Gathering and Analysis, stakeholder interviews, developing workflows, documentation and UAT Testing.
• Software Development, collaborating with project teams and interfacing with clients to build successful solutions and in developing web - based and client server applications, chiefly in Microsoft technologies.
• Experienced in all stages of Software Development Life Cycle (SDLC) with proficiency in Methodologies including Waterfall and Agile (SCRUM) having Certifications of Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO).
• Organized and facilitated Backlog User Story Grooming meetings, Daily Stand ups, Iteration Planning meetings, Capacity Planning, Retrospective meetings, established Team Velocity, and Sprint Demonstrations.
• Work with Business Owners to develop project schedules and Delivery Timelines and Support Product Release Planning.
• Broad experience in setting up Agile Teams and Agile Processes in Projects.
• Strong experience in leading a cross functional, self organizing scrum team. Played dual role of Scrum Master/ Product Owner to a geographically diverse team.
• Strong Retail E-Commerce, HealthCare domain (both Health Insurance and Provider - Hospitals Products), Collateral Management Systems (Automotive Retail), E-commerce.
• Using JIRA, Confluence and TFS extensively for managing Sprint Backlog, Product Backlog, User Stories, Acceptance Criteria, defects, enhancements, Test Cases, Sprint Burn Down charts.
• Rich experience in developing Web/ Windows Applications in WPF, Visual Studio 2010, C#, MVVM, ASP.NET, Classic ASP, VB 6.0, VBA, Excel, XML, JavaScript, CSS, Microsoft Visio.
• Extensive experience in writing stored procedures and scripts in SQL Server 2008 to Trouble Shoot Database issues.
• An effective communicator with strong team management, leadership, analytical and relationship management skills. Experience of working in cross-cultural and global environments.

CURRENT EXPERIENCE:

Confidential, San Francisco, CA

Scrum Master

Responsibilities:

• Led geographically dispersed Agile teams responsible for the successful launch of Confidential ’s Ship-from-Store program across 5 brand divisions, both online and in physical stores
• Guided and leveraged internal and external team expertise to derive a DevOps working model, supporting all navigation and search capabilities on Confidential website
• Led recurring Scrum/Iteration meetings including Backlog Grooming, Daily Stand-ups, Iteration Planning, Story Time, Retrospectives, and Iteration Demo
• Generated, radiated, and tracked performance metrics and progress of iterations and releases, empowering onsite and distributed teams to proactively inspect, adapt, and explore continuous improvement opportunities
• Provided coaching on Agile values and practices while emphasizing self-organization, continuous improvement and Agile Maturity
• Collaborate with TPM and Engineering to define sprint, release and roadmap goals on a recurring cadence
• Managed Scrum boards, sprint backlog, road map and budget needs/approvals and resource management using Jira, Confluence

Confidential, CA

Scrum Master

Responsibilities:

• Scrum Master responsible for organizing and driving Scrum activities including Backlog Grooming, Daily Stand ups, Iteration Planning, Establishing Capacity, Retrospectives, and Client Demo. Maintained the Sprint Backlog & determined Velocity Metrics.
• Worked extensively in a scrum environment and collaborate with Product Owner for product backlog grooming, better team communication and facilitating engaging meetings.
• Managing requirements, Epics, user stories for consumption by development team.
• Instructed and applied core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
• Identified impediments proactively and resolved appropriately using network of peers and escalated if required
• Led scrum team, managed sprint backlog, product backlog and align them to release/sprints
• Provide answer to queries, review and sign-off sprint and product demos
• Guide Teams on Agile/Scrum practices & values

Confidential, Sacramento, CA

Scrum Master/Business Analyst

Responsibilities:

• Scrum Master responsible for facilitating Scrum ceremonies, removed impediments and escalated issues, collaborated with the Product Owner to ensure the release user stories were understood and implemented, coached Scrum best practices and measured & improved team productivity across sprints.
• Building key features by managing Product Roadmap deliverables and requirements of stakeholders into the product for maximum customer satisfaction and optimal ROI.
• Responsible for managing Systems Analysis of two competing Products under CMS domain for integration onto a single platform resulting in in corporation of multiple Customer Service departments and Sales teams into a single entity that is adding Business Value.
• Managed two product scrum teams and planned for strategic and development releases.
• Setting up Agile Teams and Agile Processes in project.
• Assessed Scrum maturity of the team, and coached team to higher levels of maturity at a sustainable pace
• Responsible for organizing and driving Scrum activities including the Daily Stand up, Sprint Planning, backlog grooming, Retrospectives, and Demo. Maintained the Sprint Backlog & Velocity Metrics.
• Instructed and modelled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
• Interacted with stakeholders from Financial institutions as well as DMV to understand changes in business rules and in corporate in product backlog.
• Work with internal and external stakeholders to communicate on Product Plan and gather feedback.
• Assist in defining Product Vision and communicating it to development team.
• Interreacting with stakeholders to gain insight into product use.
• Manage Product Demos with relevant stakeholders and users for product improvement.
• Managing and monitoring product KPIs.
• Documented business flows using MS Visio.

Confidential

Scrum Master

Responsibilities:

• Responsible for adding a new Patient Satisfaction Module (Feature) to RCM Product that resulted in higher adoption rate of this product by Hospitals and enhanced User Satisfaction.
• Managing sprint ceremonies like Daily stand ups, Sprint Planning, Backlog Grooming, Sprint Review, and Retrospective.
• Managed reporting needs by maintaining Requirement Traceability Matrix, Release Score Cards, Velocity metrics.
• Managed Requirement Gathering sessions, end user interviews with relevant stakeholders in US and offshore.
• Optimizing the value of the work the Development Team performs by ensuring that the Sprint and Product Backlogs are visible, transparent, and clear to all, and shows what the Scrum Team will work on next.
• Ensuring the Development Team understands items in the Sprint Backlog to the level needed.
• Primary responsible for managing Sprint Roadmap after discussion with teams.
• Complete responsibility of getting stakeholder sign off on Requirements and Product Releases.
• Responsible for managing Product Testing in UAT phase and reviewing Test Cases.
• Writing Sql queries by using Sql Server 2008 to test stories at the data level.
• Work with Business Owners to develop project schedules and Delivery Timelines and Support Product Release Planning.
• Taking complete ownership and accountability to execute work and taking it till production by leading a cross cultural, geographically diverse Scrum team.

Confidential

Senior Software Engineer

Responsibilities:

• Assisted in Requirement gathering by having meetings/conference calls with clients and converting raw requirements into Requirement Document.
• Assisted Product Manager with Product Roadmap after in depth consultation with users.
• Involved in review/testing of product releases to ensure that the requirements were interpreted correctly.
• Complete ownership of Product Backlog, backlog grooming and Prioritization with the assistance of Business Owners.
• Responsible for project management tasks like Release planning, resource management, stakeholder communication.
• Managed cross cultural, geographically diverse team to successfully complete multiple projects simultaneously
• Extensively involved in writing database scripts and Stored Procedures for Rate Updates and Project development using SQL Server 2008.
• Came up with Test cases and performed Release and User Acceptance Testing on SBG data .
• Implement developmental changes and enhancements in the application, defect resolution and Unit testing for the project.
• Implemented Scrum methodology in the project by conducting Backlog Grooming with Business Owners frequently along with assisting in daily stand up meetings and Sprint Reviews with the product manager.
• Responsible for getting the UAT sign offs and approvals prior to release.

Confidential

Key Accounts Manager

Responsibilities:

• Attained proficiency in interfacing with clients to understand/ tap their requirements.
• Managing client relationships, mapping accounts and understanding their practices, business processes and requirements to identify the deliverables.

Confidential

Customer Technical Support Specialist

Responsibilities:

• Maintaining clients’ end-to-end Network Connectivity (LAN & WAN circuits) and providing appropriate solutions & guidelines pertaining to Routers and Switches (Working knowledge of Nortel Passport, DPN 100 and XIS).
• Handling the maintenance and ensuring optimum uptime of:
• High-speed circuits (4 MB, 2MB, 256 Kbps, 64 Kbps) and low speed circuits (9.6, 4.8 Kbps) based on ATM, Frame relay and X.25.
• ISDN Lines to provide backup facilities to clients.

Confidential

Business Manager

Responsibilities:

• Involved in various stages of project lifecycle from the Business Case development through to post implementation and support
• Analyzed the impact of new requirements on the existing functionalities and systems
• Maintaining client relationship by working as Client Service Manager.