Project Engagement/Programme Manager Resume

PROFILE:

Confidential is a seasoned technology delivery and programme manager with strong focus on delivery, service and quality.
Excellent in managing complex, global in scale IT outsourcing programs in a highly regulated environment.
Pacesetter, mentor and coach.
He comes with a deep technology experience having worked in different capacities for 3 different financial institutions across North America, Asia and Europe in Retail, Cards and Insurance.
His roles predominantly ranged from Program Management, Platform Development, Platform Management, IT Service Management, Business/Technology Process Re - engineering, Testing and Outsourcing to name a few.
His expertise in Retail Banking Customer Lifecycle right from Customer Acquisition, KYC, Lending, Servicing Payments and Collections has always come in handy in assisting clients to build /manage a technology ecosystem.
His primary interest areas includes building self contained/lean high performing teams, optimised technology process, platforms and achieving economies in cost of ownership in whatever he does.
Outside his work he manages Educare Initiatives with various Confidential 's.

SKILL:

WORK EXPERIENCE:

Confidential

Project Engagement/Programme Manager

Responsibilities:

Identify competing priorities by managing client’s expectations and needs while maintaining sales targets.
Executed and maintained program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; program/project execution with cross functional teams.
Reporting directly to strategic management teams, advising on IT and technology issues.
Recruitment, appraisal, and coaching of key business support personnel.
Setting up an onshore development team.

Technology Manager

Confidential

Responsibilities:

Analysis and evaluation of business models and existing IT solutions.
Driving transformation of IT into a business-focused support function.
Understanding key application design concepts and relevant development processes.
Creating the architecture of multiple platforms leasing with Technology Architecture Specialist.
His specific technology expertise includes leading teams to design/build platforms based on VBA/VB 6/Dot.Net, Sybase 12, SQL, UNIX/C/Shell Scripting, Power Builder, MQSeries, Java/J2EE, MF V+, CICS, DB2, COBOL.
Hi technology expertise includes many tools - MPP, Clarity Workbench, Visio, Microsoft Office - Word, Excel, Powerpoint, Access, Excel Macro, ALM JIRA and Confluence-dashboards and Screen/permission/ notification Schemes, SharePoint, Tableau etc.

IT Service Manager

Confidential

Responsibilities:

Cooperation and coordination with internal customers, suppliers, procurement and management at all levels regarding the delivery of IT Infrastructure services & application support.
Developed proposals for IT infrastructure and provided user support.
Maintaining RTO/RPO and SLA for production systems