SUMMARY

• She has 12 plus years of software experience primarily in Insurance and Energy Domain Maintenance support projects using IBM Mainframes.
• High profiled in Program and release management, handled complex project as a Release / Program Manager for two years and 12 + years of software experience for the projects using mainframes technology.
• Possess 8 years of middle management experience handling estimation, requirement gathering and follow up on quality deliverables, budget, schedule and scope managing with in estimated time, risk management and effective project management.

TECHNICAL SKILLS

• COBOL
• JCL
• DB2
• MVS, WINDOWS NT
• VSAM
• CICS
• Change man
• Expeditor
• NOMAD
• File aid
• REXX
• PL/1
• ENDEVOR
• PVCS
• PANVALET
• FOCUS
• CA7
• Net Xpress

PROFESSIONAL EXPERIENCE

Confidential

Delivery Excellence Manager

Responsibilities:

• Manages multiple ( 30) projects under Pfizer groups with Confidential recommended process and stay up to the CMM level. Create DR and PR review every month and made the projects up to an acceptable level.
• Ensure and adhere required process both technically and process perspective Perform inter - group co-ordination for the successful scheduled release.
• Ensure the projects team understands the quality deliverables . Conducted many training on both process and soft skillsEnsured the timesheet 100% submission for our Delivery Unit.
• Conducted quality training to the project on Metrics
• As an empanelled interviewer interviewed 55 candidates for the year out f which 32 were cleared technical rounds.

Confidential Services PVT. Ltd.

Configuration Manager

Responsibilities:

• Manages multiple environments (60 Envts). Create environment according to the need. Part of scheduling environment activities, Perform inter-group co-ordination for the successful scheduled release.
• Requirement gathering, Responsible for identifying resources and allocatingReview the DR creation. Take complete ownership on Production DRs.
• Ensure Team submits the Timesheet on time.
• Project Planning and Estimation, Task Allocation, Weekly Status Reporting, Responsible for reviews happening, responsible for both the Client and Confidential time entry system for the team, Annual performance review of the team, Conducting Trainings and Coordination, Communication and Coordination, Playing a configuration Manager role for the project and an empanelled Mainframe skills interviewer.

Confidential

Team Lead

Responsibilities:

• Requirement gathering, Responsible for identifying resources and allocating, Analysis and Design review, Responsible for the Detailed Design, Responsible for conducting Design walk-thru, Identifying Risk and Mitigate, Project Planning and Estimation, Task Allocation, Weekly Status Reporting
• Responsible for reviews happening Review Unit test result, Coordinating with QC, responsible for both the Client and Confidential time sheet for the team,
• Responsible for reviewing QC result, Preparing for Install Citrix connection for the new joiner, Goal setting for Team Members, Annual performance review of the team, Conducting Trainings and Coordination, Production Support, Communication and Coordination, Playing a configuration Manager role for the project and an empanelled Mainframe skills interviewer, Ensure the project SLA to response and restore metrics, Maintain good onshore and offshore coordination, Assisting the team technically and focus them towards the target, Ensure the quality deliverables

Confidential

Release Manager / Program Manager

Responsibilities:

• On the Program and Release Management team I’m the release manager for the following 2 applications i.e. Customer Contact Framework (CCF), EPP, AVA and ARA. Responsibilities include the end to end execution of the projects starting from P&A to Implementation in CCF and ARA applications in .NET and C# technologies. I’m responsible for the release management discipline of program management.
• Work with the client for the new effort. I plan the release effort and measure release progress in order to meet release schedules and budgets for Major/Minor releases.
• I’m also responsible for managing release dependencies and contingencies, as well as ensuring efficient allocation of resources to releases.
• I will be accountable for delivery of the business solutions addressed by release. Adhere the process and ensure team follows the same.
• As Responsibilities as a Program manager: Requirements gathering, Task allocation, WBS preparation, Project Planning and estimation, resource planning and Risk assessment and planning, Weekly status meeting, conducting walk thru and reviews, objective setting for team members, inter group coordination and communication across the team, conducting trainings and coordination and prepare deployment plan. Work with client, perform liaison manager role between application team and the client

Confidential

Team Lead

Responsibilities:

• Monitor service queues and respond to trouble tickets as needed
• Solve trouble ticket and provide tested fix within SLO for specified priority level
• Respond to business users' requests for consulting support on how to use the system
• Deliver small enhancements as prioritized and agreed by prescribed governance processes
• Participate in project development activity, at agreed upon levels
• Participate in and prepare for application change management process
• Carry out quality assurance of all programs and samples of designs