ITSM Solution Architect Resume

SUMMARY

Global ITSM based Service Delivery
BSM Implementation in an ITIL environment in both Cloud and On - Premise environment
Managed Services, Outsourcing & Vendor Management
Enterprise Systems Management Tools Deployment
Offshore Development & Remote Infrastructure Management
Infrastructure Virtualization
Risk and Compliance
Disaster Recovery Planning & Execution
ITSM (Service Desk, Change & Release Management, CMDB, Asset and Service Catalog)

TECHNICAL SKILLS

CMDB 7.x,8.x, 9.x and ADDM (8.x, 10.x, 11.x)
BMC TrueSight Operations Management (TSOM) 10.x, 11.x
BMC Atrium Orchestrator 7.x, 8.x
BMC Remedy ITSM 7.x, 8.x, 9.x Service Desk, Asset Management, Change Management, Release Management and Service Request Manager (SRM)
Remedy Developer Studio
SeriveNow - Service Desk, Change and Release Management, Service Catalog, Asset Management, CMDB and Knowledge Management
BMC Discovery (ADDM) 10.x, 11.x
BMC Performance Manager Express
BMC Recovery Manager and SQL Backtrack
Integration of various monitoring tools like BMC, HP Openview, Unicenter, Applicare
Integration of BMC ITSM with other tools like ServiceNow
BMC Performance Manager for Siebel, SAP, Oracle E-Business Suite, Web Application Servers
NetIQ Availability and Performance Management

PROFESSIONAL EXPERIENCE

Confidential

ITSM Solution Architect

Responsibilities:

Assessed requirements and architected solutions to build a Configuration Management Database (CMDB) and Atrium Discovery Dependency Management (ADDM) for CMS
Provided solution capability demos to multiple teams, and obtained acceptance across cross functional groups
Utilized BMC Software’s ITIL tools such as Atrium CMDB and Atrium Discovery Dependency Management (ADDM) successfully implemented CMDB solutions for CMS
Evaluated the existing BMC Remedy 7.6.04 implementation. Proposed a solution to utilize Out of the Box functionalities of Remedy ITSM 8.1.02 solution thus eliminating the customizations. Demonstrated the capabilities of the new version of Remedy and after the management acceptance, leading the in-house Remedy team to upgrade the existing BMC Remedy Service Desk (Incident & Problem Management), Asset Management.
Reverse engineered the Remedy ITSM environment to simulate upgrade of Remedy 7.6.04 to 8.1.02. Upgraded the production Remedy ITSM based on the successful testing over a maintenance weekend.
Proposed a solution to upgrade Remedy ITSM from 8.1.02 to 9.1
Evaluated ITSM capabilities and features between ServiceNow SaaS and BMC Remedy OnDemand. Scoped the effort to migrate from BMC Remedy to ServiceNow.

Confidential

Principal Consultant

Responsibilities:

Led a team of twelve members for various Business Critical applications on a UNIX (Solaris, HP-UX) platform and Confidential database
Designed and developed a “Handshake” process, in Sybperl, to bridge the communication between UNIX and Mainframe and between UNIX and AS400 for a Data warehouse project
Automated processes that triggered jobs to be run on Mainframe and AS400 platforms which then transferred data to a Confidential servers located on UNIX system
Fine-tuned the application to maximize System Performance, while maintaining data integrity and insuring that development standards were met
Led a team for setting the development, test and production environments, which included setting up UNIX partitions, creating Confidential servers and databases