Project Lead Resume

SUMMARY

I have consistently exceeded my quality objectives by capitalizing on my strengths in the areas of Software development, software testing, software enhancement and maintenance, production support and few areas of project management like quality management, resource management, scope management, time and schedule management.
I have successfully augmented efficiency by introducing process improvements and handled team related issues amicably with professional ease.
A team builder to the core and a natural motivator, I have constantly instilled confidence among team members to achieve improved productivity levels.
Focused and goal oriented in approach, I have always been able to deliver under challenging work schedules. With fine - tuned technical and managerial skills I feel groomed enough to stake my claim for a challenging assignment. My enclosed resume shall familiarize you with the details and I am confident, in my credentials, you would find a perfect fit for the said job.

PROFESSIONAL EXPERIENCE

Confidential

Project Lead

Responsibilities:

Member AR Account Management encompassing Member Payment Processing, Credit card Authorization Processing, Echeck Payment Processing, Order Invoicing, Statements of Member A/R Account activity and Collection letters; Member refund Check Processing due to aged credit balance, Member AR account balance aging, Check Writes system & Direct Claims
Application maintenance, enhancement activities along with Production support has been handled both in the Application Value Management as well as in the Managed Services Mode of delivery.
Incident management, problem management, request management, release management in Service now has been taken care of throughout the tenure.
Project metrics was reported on a weekly and monthly basis.

Confidential

Project Lead

Responsibilities:

Steered various responsibilities such as Application maintenance, enhancement anddevelopment activities, quality management, delivery management, optimum resourcemanagement, documentation, quality management, SLA reporting.
Drive projects to well defined program management methodology
Manage project schedule, costs and look for opportunities to drive cost reductions/savings while execution
Deliver projects within the contracted terms, on time and within budget, meeting the required quality standards
Provide leadership, direction and motivation to the project team
Develop and manage the plan throughout the project, monitoring project progress and initiating corrective action where necessary
Establish metrics, practices, technical environment and tools.
Identify and develop contingencies for Project Risks
Set key objectives for workshops, consultancy and review meeting
Manage the scope, responsibilities and deliverables within the project and attend project review meetings
Provide the primary point of contact between the Customer and the company