SUMMARY

• Over 20 years’ experience leading major programs, projects, business operations and IT/enterprises; driving new business opportunities and directing innovative startup ventures to record levels of success. Establish cohesive vision, direction and messaging, and develop global teams capable of taking operations to the next level of success.
• Strong mix of global business strategy, project management, production support, product deployment, release management, risk mitigation, client services, resource allocation, Trading platforms, compliance and quality assurance experience working in competitive service and financial markets. Deliver compelling presentations that clearly define product functionality and communicate corporate advantages.
• Certified Software Test Engineer (CSTE), Certified Scrum Master, Certified Project Management Professional, and Six Sigma Green Belt.
• Hands - on experience in implementing enterprise chatbot and messaging applications. Extensive experience in transitioning and managing global IT and business teams. Strengths include client relationship, program management, resource management and handling critical business situations.

AREAS OF EXPERTISE

• IT Program & Project Management Data/Technology Support & Services Customer IT Solutions & Execution
• Cost Estimates / Budgetary Control Software Development & Integration Offshore / Onshore Co-ordination

PROFESSIONAL EXPERIENCE

Confidential, Princeton, New Jersey

Responsibilities:

• Lead various departments within the global organization including program management, project management, global product release, client relations (North America), and roadmap generation with product group based in India.
• Coordinate global product releases including development, testing, resource management, support and client implementation across a team of 350+ personnel.
• Client engagement with in North America including cadence calls, product updates, executive interactions and business requirement discussions with the customer.
• Global travel to customer locations for software demos and implementations.
• Coordinating daily interactions with the global teams based out of India, Mexico, Singapore, London and other parts of Europe.
• Managing the pilot releases and UAT with the customers including defect management, process development, and coordination with the product, business and development teams.

Confidential

Vice President of Business Operations

Responsibilities:

• Direct business operations and lead a number of key growth areas, including program management, global product release, marketplace management, consumer engagement, and quality services for this innovative technical startup.
• Coordinate product development, testing, management and client implementation across a team of 350+ personnel. Drive development and implementation of Natural Language Processing (NLP) interfaces for bots at client sites.
• Establish streamlined processes to seamlessly integrate product development, end-user testing, product deployment and product management. Coordinate global product releases and Confidential bots platform introductions into marketplace .
• Manage product integration, from planning to execution, and act as Confidential 's Solution Consultant at client sites. Deliver in-depth product demonstrations, educate users on product functionality and benefits, develop client-specific use case scenarios for stakeholders, and prepare comprehensive implementation plans and assessments.
• Successfully delivered the first (2) market-ready versions of company's flagship messaging and enterprise bot management technology platform to the marketplace, solidifying Confidential 's presence as a cutting-edge market leader.
• Created a coherent project plan and task tracking mechanism that unified teams at three locations in three time zones and produced a unified operation that worked cohesively, productively and profitably, generating $5M in new sales.
• Led delivery of the first large-scale implementation of the Confidential platform at a large Fortune 500 company.

Confidential, New York, NY

Program/Project Manager

Responsibilities:

• Directed project benchmarks, deliverables, product testing, product release, on-shore/off-shore coordination, PMO activities and User Acceptance Testing for multiple Global Market Research Technology (GMRT) project initiatives.
• Supervised an elite team of more than 20 professionals working in development, software architecture, infrastructure, database management, business analysis, risk management, and software testing, among others supporting trading data and trade flows.
• Ensured project deliverables, including testing, coding, project lifecycle and release targets were met on time and within budget. Resolved/tracked defect management issues to attain rapid compliance, functionality and performance.
• Managed Agile project activities aimed at enhancing and improving software applications performing critical business functions at banking operations. Coordinated with development team and embedded tester to ensure timely development and deployment at client sites. Oversaw risk mitigation strategies and created closure reports.
• Managed the bi weekly releases across multiple platforms, working closely with Devops and implemented the release management processes.
• Key member of engagement team during reference data merger. Coordinated activities between technology and business and led weekly meetings and onboarding activities.
• Managed the reconciliation test activities for regulatory and corporate reporting teams.
• Scrum Master for the Reference Data Group's implementation of Agile methodology for all software releases.
• Instrumental in creating a highly stable support organization. Implemented support structure and processes for entire department and managed development activities. Used Jira for production issue tracking. Oversaw product releases.

Confidential

Project Manager

Responsibilities:

• Drove production releases, change management and testing activities for media-related client-facing applications.
• Managed all phases of SDLC between product managers, development leads, testers and business users. Maintained centralized system for all support issues and risks, and acted as primary point-of-contact for clients.
• Scheduled releases, obtained business and testing approvals, and managed source code in a visual source safe.
• Planned, implemented and delivered reporting status reports to senior management on all project activities.
• Controlled documentation on defects and testing for reporting purposes in Test Director and Quality Center. Sustained project management standards, including tools, dashboard and consolidated status reporting.
• Successfully implemented SOX compliance policies/ ISO 9001:2000 and CMMI Level 3 recommendations .

Confidential

Project Manager

Responsibilities:

• Led project activities and SDLCs for the Investment Management Group, including all finance-related SDLC activities involved in transitioning the global accounting system from IDSSG to EAGLE, ahead of a corporate-wide conversion.
• Led the ETL data analysis and data mining activities for trade flows across multiple applications and was heavily involved in the testing and delivery of successful trade flows.
• Created test environments, project plans, documentation, execution schedules and planned test lifecycles. Managed Agile methodology and processes and set guidelines for other departments to follow.
• Accountable for performance of finance application teams in merger event, including associated technical touch points into/out of the finance applications. Monitored finance conversion agreement and led deployment activities. Managed a mix of onshore/offshore resources to create test harness and reduce defects.
• Managed cost control, budget, fixed price contracts and other resources. Created a cost of service financial data model to capture spending pattern on each system.
• S uccessfully managed Bank’s accounting applications and deployed multiple releases.
• Managed merger event of JPMC - Bank of NY, representing Corporate Finance for the organization.
• Successfully managed project activities across teams responsible for trading applications and worked closely with all GL, SAP, Corporate reporting, Regulatory reporting global teams.
• Deployed Rational tool set for the entire department of over 150 technology professionals.

Confidential

Director of Implementations

Responsibilities:

• Oversaw IT Services working in close collaboration with distribution management services (including desktop, distribution, quality assurance, compliance), project management, resource management, budget administration, reporting, and escalation management. Created business requirements, test plans and user manuals.
• Managed Quality Assurance Group in one of the largest companies in direct marketing and sales.
• Built business scenarios, trained users, conducted acceptance testing, and reviewed suggested enhancements.
• Testing in all the phases of SDLC, including system and network vulnerability and related reporting.