SUMMARY:

Scrum Master / Project Manager: Specializing in Enterprise IT Implementations using Agile and Waterfall with dedicated, results oriented Scrum Master with over 17 years of experience in liaising between business and technical areas to achieve on - time, on-budget and on-spec project completions.

TECHNICAL EXPERTISE:

Project Management Tools: Rational Tool Concert, Rational Portfolio Management, Version One, MS Project, JIRA

Requirement Gathering: Rational Requisite Pro, Rational Requirement Composer

OMS/CRM: GOM, Allegro, Nucleus, SalesForce, RightNow

Power Plant Setup Tools: Gen Manager, nMarket, Monarch, PI AF, TSDB

Testing / Change Management Tools: Rational ClearCase, Rational ClearQuest, HPQC

Programming Languages: PL/SQL, PERL, Webservices, Cold Fusion, ASP, ASP.NET, JavaScript, HTML, XML, UML

Reporting Tools: Power BI, Crystal Reports & BRIO

Database: FoxPro, Sybase, Oracle, MS-SQL

Active Directory: LDAP

O/S: AIX, Sun Solaris, Windows 9x, NT, 2000, Linux

ITSM Tools: ServiceNow, Remedy, HPService Desk, HPSM

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Project Manager / Scrum Master

Responsibilities:

• Transform project into TFS 2013 and establish Requirement Traceability Matrix in TFS
• Setup RTUs Implementation process at Confidential
• Setup Agile process methodology and execute Portfolio Decision System
• Execute project from Startup phase (i.e. Business case preparation) to project closure
• Discuss with Development team and come up with potential estimates and ensure business cases are prepared with valid assumptions, risks, scope, total cost ownership
• Discuss with Project stakeholder, setup project Kick-off meeting ensure everyone in the project reviewing same project scope and objective from delivery perspective.
• Setup Earn value measurement of the project, track earned value measurement of project and report updates during monthly steering committee meeting
• Responsible for communicating program performance to program management office - could include areas such as onboarding,, Confidential plan, deliverable signoff, monitoring velocity, backlog, coordinating cross-Scrum data tool/data updates, project cost management via version one and TFS
• Maintain Repository: Established share point based SDP for All Projects (Proposals, Work Plans, Status Reports, Changes)
• Provided Oversight: Insure Projects are Conducted in Compliance to Standards
• Drive the Project Update & Status Reporting Process - Successfully migrated to Six box report with EVM matrix.
• Provided Portfolio Level Status Reports to Management
• Provided Guidance & Tools to PMs and selected version one and TFS as agile tools that can be implemented in Confidential .
• Conducted Post Project Reviews and Performance Score Cards - Conducted period project health checks and published project score cards.
• Facilitate Improvements to the Project Conduct & Management Process - Procurement process got streamlined.
• Establish and Finalize in defining standardized reports, liaison to establish report requirements/automation
• Establish communicating process to program team members across work streams and coordinating cross-team communication, issue resolution, and integration defect triage
• Execute necessary plan and ETC updates in PPM, Prepare six box report and share updates in steering committee meeting
• Establish and manage framework for governance of Scrum and Testing Delivery and Accountable for process compliance, proper tool use
• Accountable to promote better vertical visibility of scrum teams: Cost, resources, risks etc.
• Utilize Version One / TFS tools for management of program work stream progress and execution against agreed upon objectives as well as responsible for monitoring and managing Core Program Management expectations and coordinate/execute corrective action to address gaps
• Implemented and executed disciplined Change control process including communication, estimation and impact to scrum teams and testing
• Established schedule and process for product/iteration demo’s and facilitate across scrum teams
• Facilitated the Scrum process (daily stand-ups, Confidential planning, backlog grooming, Confidential reviews & retrospectives)
• Discuss with Business and setup Release calendar as well as determine critical path of the project and identify items that can be delivered as part of each release.
• Based on the Release cycle determine potential stories and start engaging with business users on reviewing stories (i.e. acceptance criteria, UI Mockups in-case of UI screens)
• Prepare Risk and Issue log with probability and impact share impacts to project stakeholders and leadership accordingly.
• Determine potential WBS and come up with project plan and milestones and based on the project plan determine ETC and update project financials and related financial systems
• Prepare RFCs for project and defend RFCs in CAB meetings and ensure RFCs are approved, deployments are scheduled as planned and executed successful by engaging appropriate deployment teams.
• Partner with dev lead to do capacity planning & resource allocation in PPM / TFS and other time tracking tools
• Partner with the dev and QA leads to uphold the integrity of the platform and promote best practices for platform maintenance and development
• Coordinate with the platform dev lead, project managers, and product owners to do Confidential and release planning for the platform and coordinate with technical operations to address production issues for the application
• Publish UAT Matrix along with UAT users and follow up with different stakeholders in getting sign-off
• Engage with Quality Assurance teams, get sign-off from QA team before deploying changes to production
• Coordinate with release management & QA to ensure smooth release processes are maintained
• Coordinate with teams to identify risks and to clear roadblocks Manage defect backlog including working with product management to prioritize and defer defects
• Interface with project teams (particularly project managers, product managers & BA’s) to make sure that stories and other project deliverables to the platform team are of sufficient quality and provided in a timely manner. Provide weekly reporting on PDS progress against release goals and platform team activity
• Maintain a platform backlog (non-project technical debt, refactoring tasks needed etc) and track work against those tasks and work with architecture and engineering teams in distributed locations to drive planning, issue resolution, and development on platform & project specific technical topics
• Oversee the day-to-day progress of Agile, Waterfall & Hybrid based development project(s) and release initiatives with regard to time, budget, scope and quality
• In case of contractors ensure their timesheets and invoices are approved, review invoices received from contractors are in accordance to SOW signed and in-case of any discrepancies in invoices raise them during reconciliation meetings and address issues accordingly
• In case of external teams (i.e power plants and Nuclear plants) are involved discuss with corresponding team's schedule meetings with plant maintenance teams schedule outages in outage management system and coordinate release with Dispatchers and corresponding region leads.

Confidential, Matawan, NJ

Scrum Master / Project Manager

Responsibilities:

• As part of the project implemented pricing system for 24+ Electric Distribution companies.
• Implemented first Agile onshore-offshore model project in PPL Electric Utilities.
• Played an active role in implementing LDAP based IDM process for application integration between sales force CRM application, and Allegro ETRM application for Deal capture purpose.
• Act as first point of contact for Business and offshore team and resolve all design / business flow related clarifications.
• Identified GAPs in project execution, provided proper inputs, so that issues get resolved.
• Created Agile delivery based MS Project template & shared with off-shore team for reporting & tracking purpose
• Created mapping document between SalesForce and Pricing Engine Tool and Get leads information stored in salesforce DB into Pricing system by extracting the information from database and send the salesforce objects information to pricing system in XML format.
• Created User Manual for entire project and later on integrated with the application.
• Up to 25% of weekly activity spent as Business Analyst, to better understand and shape client needs and convert them in proper prototypes in appropriate workshops.
• Present status report to steering committee
• Maintain Repository: Established share point based SDP for All Projects (Proposals, Work Plans, Status Reports, Changes)
• Provided Oversight: Insure Projects are Conducted in Compliance to Standards
• Drive the Project Update & Status Reporting Process - Successfully migrated project reports onto Rational Team concert, Setup project classifications and determine documentation that is required from each classified project category.
• Provided Portfolio Level Status Reports to Management
• Provided Guidance & Tools to PMs and selected TFS as agile tools that can be implemented in PPL.
• Conducted Post Project Reviews and Performance Score Cards - Conducted period project health checks and published project score cards.

Confidential, Melville - NY

Project Manager / Scrum Master

Responsibilities:

• Extensive Domain experience in Energy & Utilities, Telecom, Banking, al, Finance, & Customer Relationship Management.
• Responsible for development and implementation of Cloud and Non-cloud computing based COTS products (i.e. RightNow, Allegro ETRM, PowerPlan, E-Discovery, ServiceNow, LIMS, State Bank of India ATM Reconciliation, E-Commerce implementation for Retail System in India) with IDM integration.
• Responsible for development and implementation of CRM projects for Vodafone, Connected Content Management, International Roaming, Global Order Management System (i.e. GOM), International Pricing network, Global Authorized Inventory Database projects for Confidential .
• Chief Architect for RFPs, Startup manager for new R&D projects, including Datacenter Relocation projects.
• Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary
• Conveys goals and objectives clearly and in a compelling manner; listens effectively and clarifies information as needed; interprets verbal and non-verbal messages that others communicate; produces clear status reports; communicates tactfully and candidly. Ensures that project status, issues and successes are communicated to project team, stakeholders, sponsors, steering committee and all levels of management and documented appropriately. Motivates project team members to action. Identifies common themes, makes inferences and draws conclusions.
• Regularly makes decisions and takes independent action on matters directly affecting strategic goals. Guides Technical staff and team members in learning and applying useful decision making approaches.
• Provides leadership, vision and direction setting for both project team and business partners. Uses knowledge of mission and core strategy as a basis to develop specific objectives and goals. Viewed as an expert, highly sought-after resource, a key advisor to business partners.
• Promotes a diverse work environment through,, and opportunities within the department. Creates an environment that encourages innovation and risk taking.
• Acts decisively in critical situations or to circumvent a potential problem and Integrates own and others’ projects into the culture of the organization.
• Prepared stakeholder register, created WBS, developed Risk management plan, HR management plan, implemented RACI chart and maintained RWP.
• Traced project progress using MS Project & GANTT charts. Participation in all test phases, monitored defect tracking and resolution through HPQC.
• Adherence to Change Control process using tools such as Remedy and HP SM.
• Deployed Operational readiness review (ORR) chart, Knowledge transfer documents and Service Transition documents.
• Post go live, continuous participation in Post Go Live Support (PGLS) calls, Fault review board meetings (FRB), Partner Ecosystem calls & Enterprise business support meetings
• Implemented Work Break down Structure (i.e. WBS) using Rational Portfolio Management
• Reduced operating expenses while shortening the delivery schedule with predecessor’s existing team. Client moved to maintenance contract for first time in three years, downsizing team by one-third.
• Managed 75% of development programs. Restructured International Roaming product design, phased releases & release content. Reduced development time and costs; improved market deliverable
• Maintain Repository: Established share point based SDP for All Projects (Proposals, Work Plans, Status Reports, Changes)
• Provided Oversight: Insure Projects are Conducted in Compliance to Standards
• Provided Portfolio Level Status Reports to Management
• Provided Guidance & Tools to PMs and selected RPM, RTC as project management tools that can be implemented in National Grid.
• Conducted Post Project Reviews and Performance Score Cards
• Conducted period project health checks and published project score cards.
• Facilitate Improvements to the Project Conduct & Management Process - Procurement process got streamlined.
• Track deliverables and benefit realisation
• Mentor project managers - Came up with project managers onboarding material and ensured project managers are aware of process they need to follow while executing projects.
• Setup PMCoP (i.e. Project Managers Community of Practice) and run them bi-weekly and share information across project teams.
• Facilitated change control process at Confidential, National Grid and Vodafone Ireland

Confidential

Project Manager

Responsibilities:

• Identified and selected candidate projects for pilot roll out, Established Milestone charts, preparing road-map and specifying the time lines.
• Ensured business continuity, enabled smooth coordination between project teams and IT teams during the migration phase.
• Involved in the metrics gathering, project health reporting, milestone progress reports generation and preparation of progress charts that were presented to the leadership team.
• Pivotal in defining budgets for various activities of the projects, accessed & analyzed the current and future requirements
• Responsible for resolution targets, achieving KPIs and SLAs, maintaining CSATs
• Documenting Lessons learnt

Confidential

Technical Lead

Responsibilities:

• Providing technical support and trouble shooting customer issues for Domain clients spread across the globe comprising of key markets of APAC, EMEA, NA.
• Responsible for Payroll Module Design, Development and Integration into Software
• Recruited, trained and mentored new personnel, designed fresh technical programs and implemented various year round soft skills improvement sessions through reputed independent soft skill consultant.