Project Director, Executive Consultant Resume

SUMMARY

Executive leadership of numerous projects and consulting engagements including business process reengineering, case management system design, technology roadmap, and service delivery model assessment projects. Trusted advisor to executives of state agencies in Iowa, Kansas, Massachusetts, Minnesota, and Indiana. Developed stakeholder relationship strategies and communication plans.

PROFESSIONAL EXPERIENCE

Project Director, Executive Consultant

Confidential

Responsibilities:

BPR project delivering 60+ business, organizational and technology recommended projects, implementation of projects achieving performance improvements and savings of more than $400K per annum
Developed successful stakeholder communication plan and strategic initiatives to improve stakeholder relations
Improved federal claims processing and designed a new claims system, increased federal funding for Indiana by $32M
Led multiple county and state stakeholder design teams producing 5,000+ detailed business requirements for the implementation of a new case management system
BPR project resulting in 50+ business and technology initiatives achieving statewide performance improvement
Service Delivery Model Assessment project for reorganizing statewide service delivery with detailed CBA/ROI for each recommended project
Created Technology Roadmap for modernization of existing case management system, with in - depth analysis of current technology suite and established plan for ongoing system renewal
Business process reengineering projects in Minnesota and Indiana resulted in performance improvements in both states. Facilitated 200+ collaborative works sessions with multiple stakeholder groups. Led design effort of large case management system for Indiana developing full set of complex business requirements.

Director, Project Manager, Capture Manager

Confidential

Responsibilities:

Project Director for large scale customer service center for child support agency. Met and exceeded all contractual metrics over 5 years. Managed staff of 75+ professionals. Achieved full start-up in under 60 days, including staff recruitment and QA system implementation.
Project Director of four regional offices, 100+ professional and legal staff. Achieved performance improvements exceeding all contractual metrics. Developed case management system to address gaps in state system.

Director, Child Support Enforcement Agency

Confidential

Responsibilities:

Leadership of state agency and oversight of county agencies, management of legal services and implementation of statewide case management system.
Increased total collections by 64% over five years and achieved record improvements in all federal performance metrics and improved the overall delivery of services.
Fostered strong agency relationships with stakeholders including bench, bar, legislature and county governments.
Legislative point person for the Department’s major legislative initiatives including drafting legislation and presenting agency testimony.
Managed over 100 professional staff across 9 offices.