SUMMARY:

• Experienced IT Team Leader possesses excellent leadership skills and a highly analytical focus.
• Sound communication skills and good ability to multitask allow for skilled delivery of IT solutions.
• Has a Master’s degree in Information Technology along with ten years of progressively responsible positions in IT Technical Consultant and Team Leader roles.

TECHNICAL SKILLS

• Operating System: Linux, Unix, Solaris, AIX, Windows Server 2008/2012 with corresponding command lines
• Backup solutions: Confidential Tivoli Storage Manager TSM
• Network management tools: ITNM, HP NNMi
• Event management tools: ITM, Confidential Net cool/Omnibus, Impact, HP - OMI, SCOM 2012, BMC-Patrol/BEM
• Security Tools: TIM, Confidential Q Radar SIEM Log Manager
• Virtualization: VMware
• Project Management: MPP, Agile
• Database: DB2, SQL
• Scripting: Java, Perl
• Ticketing system: SM7, TSRM, SCCD, BMC
• Leader: Team-Leading and People Management
• OS Platform: Windows, AIX. Linux, Solaris

PROFESSIONAL EXPERIENCE:

Senior Architect

Confidential

Responsibilities:

• Conduct gap analysis of current infrastructure system (BMC/BEM - Patrol).
• Involved in design & architecture for Tivoli monitoring solution including (ITM, ITNMM, Omnibus, Dash, Impact, BC)
• Requirements gathering and Requirement analysis, designing the solution for the Client business process map
• Review & recommend ITIL process improvement during the designing phase and production phase.
• Part of BMC sunset phase Leader (Patrol-BEM, Remedy).

Team Leader

Confidential

Responsibilities:

• Led IT Team across a variety of projects.
• Upheld organization goal in architecture maintenance.
• Provide Sizing and hardware capacity recommendation for the project.
• Reviewed and approved all project documentation.
• Tracking activities against the detailed project plan.
• Addressed identified problem areas and devised approach methodologies.
• Led the technical implementation process for Net cool Suite ((ITM, ITNMM, Omnibus, WebGui, and Impact).
• Design the solution build data migration, integration, testing, go-live & production support for Tivoli Net cool solution.
• Configure Jazz dashboard for Netcool products, Integration Jazz with Net cool/Omnibus, ITNM, Impact, ITM.
• Discover NE's devices "Alcatel” by integration EMS with NMIP 4.1.
• Create & configure multiple domains to obtain network discovery through many different subnet.
• Built custom Dashboards for different NMS, EMS on Net cool/WebGUI.
• Implement & configure different probes "Alcatel SAM, Huawei, SNMP, Siemens", SCOM2012.
• Develop rules files in Omnibus to handle & to process traps/events/alarms which comes from the SBI.
• Maintained ITIL standards to support processes and procedures.

Business Unit Manager

Confidential

Responsibilities:

• Defines project scope, goals and deliverable that support business goals.
• Update project plans to include agreed change request.
• Design the architecture of system center Configuration& Operation manager for 3000 users.
• Provide project management and support including “technical detail and project plan "for various projects.
• Respond to customer RFP that include “Technical detail, financial investment and project milestone.
• Work with Sales Team to provide product, business and technical knowledge in support of pre-sales activities.
• Help translate business requirements into technology requirements for inclusion in contracts.
• Monitoring actual expenses figures against project budgets.
• Ensuring Projects and plans and executed using agreed standard process.
• Monitored progress within each department toward goal attainment.
• Preparing status report to be used in communication to stakeholders.

Senior Confidential Tivoli Consultant

Confidential

Responsibilities:

• Install & Configure of Net cool Confidential suite products including ITM6 Net cool (ITNM, Omnibus, Impact, and WebTop).
• Install & Configure TSM Server & Agent.
• Install & Configure of Confidential Tivoli monitoring ITM 6.x.
• Install TSRM and WAS application
• Managed ITM 6.3 and Net cool suite of products on Windows and UNIX (Omnibus, impact, WebTop).
• Managed complex Net cool/Omnibus, Monitoring deployment software and acquisition of business requirements.
• Working on different network and system monitoring for Telecom, ISP and Banks.
• Successfully trained 30 employees to use new network monitoring tools system.
• Successfully implemented & configured Confidential Tivoli Net cool/Omnibus high availability, ITNM and Impact.
• Built custom Dashboards for UNIX on Net cool.
• Network discovery, map topology, event list that centralized network fault management for major ISP in Kurdistan.
• Maintained Cisco router, Huawei, Ericson, Alcatel through ITNM.
• Configuration Netcool/omnibus various probes “failover” and TEPs web GUI for Tivoli/omnibus and ITNM.
• Led technical team & provide project management in Confidential Tivoli Netcool/Omnibus solution for Major ministry.
• Led technical team in Microsoft infrastructure Installation &upgrading project for Major Telecom Company.
• Led the technical integration project between various Confidential Tivoli Omnibus, TSRM, ITM, &TBSM for major ISP.
• Implementation of Confidential Tivoli storage manager for different company in Lebanon & GCC region.
• Integrate TSRM with Netcool Omnibus
• Implementation of security and identity solution using TIM & TAM “SSO” in different project in Lebanon.
• L3/support coordinates, prioritize, assign and fix problem for Tivoli Netcool/omnibus, ITNM, Impact, ITM, and TSM.

IT Manager

Confidential

Responsibilities:

• Managed IT Infrastructure servers.
• Planned& designed internal site network through new installation & configuration of Microsoft Windows server.
• Led the Implementation team for AD, DC, Exchange Server 2007, GFI and ISA 2006.
• Led the Pastel Implementation & development team.
• Ensure Functionality and quality assurance of in accordance with the business requirements.
• Ensure Functionality and quality assurance of in accordance with the business requirements.
• Assigned plan tasks to different individuals.
• Drafted and submitted written memorandums and reports regarding progress.
• Held monthly task completion contests to encourage staff.