SUMMARY

• Technical Program and Project Manager, with a demonstrated track record of consistently delivering projects on - time, within budget, and exceeding expectations, while working with limited resources and aggressive timelines
• Effectively manages organizational changes, by leveraging leadership experience and applying skills acquired from a MA in Organizational Communications to resolve conflict and promote change
• Exemplary record of achievement with 5 years of application development program management experience and over 16 years of project management experience; 15 years managing applications development projects, with demonstrated abilities setting objectives, defining deliverables, preparing Microsoft Project schedules, and calculating budgets, while operating in highly regulated environments
• Over 10 years of experience Confidential the executive and senior leadership level

TECHNICAL SKILLS

• Jira
• Clarity
• Primavera
• Visio
• Agile Methodology
• SAFe Methodology
• Waterfall Methodology
• SDLC
• ITIL
• PMBOK
• SharePoint
• MS Excel
• MS Project
• MS PowerPoint
• MS Outlook
• MS Word
• MS Access
• Lotus Notes
• Tableau
• Oracle
• CRM
• SAP ERP
• SaaS
• WebSphere
• ServiceNow
• AIX operating systems
• IBM Cross Systems Product
• Joint Application Development
• Crystal Reports
• C/C++
• JCL
• Scrum & Kanban Story Boards
• Splunk Scripts
• Cloud
• Budget Management
• Best Practices

PROFESSIONAL EXPERIENCE

Teleopti Program PM

Confidential, Richmond, VA

Responsibilities:

• Manage all program planning (MS Project) and strategies using SAFe methodology to enable Teleopti Work Force Management system rollout, across a 9-month period, to 8 distinct Lines of Business (LOB), encompassing thousands of Confidential Work Force Management Staff & agents, fielding customer calls & inquiries
• The Teleopti Work Force Management system provides superior workforce forecasting, preference-based scheduling, schedule optimization, and LOB customizable configurations on the Cloud
• Prepared and tested application for future operating system upgrade to Windows 10
• Enabled hundreds of Direct Bank Work Force Management staff, and supported agents, to meet a software obsolescence and data center closure deadline
• Utilized formal project management practices, ensuring product delivered to Direct Bank met the original program requirements
• Managed 4 vertical workstream teams comprised of 8 LOB’s with 4 Project Managers, simultaneously coordinating 5 horizontal cross-matrixed support teams (across the US, and Internationally), to accomplish vendor management, network connectivity, data access, process changes, and support ops requirements, to accomplish critical aspects of the program, including post implementation evaluation to increase effectiveness of future rollouts
• Implemented mobile app with all program functionality, constraining application and Single Sign On timeout parameters to LOB specified levels
• Key member of the US Card Agile team, contributing technical support information, maintaining the physical program scrum board, while providing a highly visible workstream flow to the teams and management

Scrum Master & Infrastructure Project Manager

Confidential, Richmond, VA

Responsibilities:

• Supported Agile Scrum team of 7 members to modify and implement a low-cost Open DCIM application, enabling the replacement of 2 ineffective, high-cost inventory management systems to support server and network infrastructure for all the major Confidential Data Center Technology sites
• Serviced an integrated Inventory Management staff of 48 Warehouse Shipping and Receiving staff, Power & Space Planners, and Facilities Hardware Planners, greatly improving accountability of devices moving onto, off, and within the raised floors of the 4 largest Confidential Data Centers
• Wrote the Business Requirements and Technical Design documents for the replacement of the inventory management system
• Planned integration of hand-held scanners to eliminate the need for manual entry of new devices into DCIM
• Planned integration of mobile devices to minimized use of laptops on raised floor
• Used JIRA to provide a reliable platform for tracking and resolving risks and issues
• Managed profiles of all team members; onboarding/offboarding as necessary
• Maintained a Requirements Traceability matrix to ensure all business requirements were addressed
• Conducted daily scrum standups with programmer, analyst, product owner, and leads from each data center
• Completed a Sprint every 2 weeks, delivering useful functionality with every sprint
• Conducted a Sprint Demo to showcase completed work for the Product Owner and interested Stakeholders Confidential the end of each sprint
• Conducted a Sprint retrospective Confidential the end of each sprint
• Groomed the Product Backlog with the Product Owner and team, prior to planning the next Sprint
• Conducted a Sprint planning meeting every 2 weeks
• Maintained burndown charts to track each Sprint Story Backlog and the Sprint completion progress
• Produced Tableau reports, pulling data from Version1, to capture Kanban and Scrum team metrics
• Supported 2 Agile Kanban teams, averaging 12 members per team, providing and maintaining all hardware for the newest state-of-art Confidential data center
• Managed the Kanban boards and resources with VersionOne
• Set Work in Progress limits for each Kanban column to help improve story velocity

Senior IT Project Manager

Confidential, Richmond, VA

Responsibilities:

• Wrote consolidated MS Project plan to migrate the company’s current access database to a SQL database
• Planned and managed the budget
• Integrated tasks from 4 corporate entities and 2 outside organizations

Agile Project Manager

Confidential, Richmond, VA

Responsibilities:

• Managed multiple projects to migrate GE Business Units internal applications from internal data centers to 3rd party Cloud environments as a SaaS deployment
• Empowered corporate security teams to help protect the GE Business Units with assets on the cloud, together with enhancing the Security Team’s capability to receive additional incident story building data
• Utilized a Kanban story board to assign and track story progress
• Conducted daily standups with 8 local and remote team members, holding a retrospective monthly, and grooming as necessary
• Utilized Jira to assign and manage risks and issues
• Used ServiceNow to handle customers’ support requests
• Managed the Kanban boards and resources with VersionOne
• Provided capability to invoke automated self-service scripts, designed to establish Splunk security feeds of the business event logs
• Enabled separate business units to maintain autonomy from each other, while providing Corporate Security Response teams’ access to Business Unit aggregated indexes for monitoring all internal and external connections to the Web
• Managed creating automated scripts to enable Business Units to utilize Splunk to monitor all their cloud assets
• Created project plan integrating efforts of 12 other teams to provide them consumable SaaS options located on a secure COLO service rail
• Led effort to provide a Splunk logging solution for a Hybrid Cloud initiative

Senior IT Project Manager

Confidential, Richmond, VA

Responsibilities:

• Planned and managed a 3.7 million-dollar software & hardware project to integrate FRF into Confidential ERP systems, to include migration of Confidential ledger entries
• Managed conversion of a new acquisition from a home-grown local environment to the Target SAP Corporate system, managing 3rd party vendor iServe, also known as STRATO IT Group (Pty) Ltd
• Responsible to provide cost estimates, scheduling work breakdown structure, process compliance, and task management within the Innotas project management tool, utilizing Waterfall Methodology
• Provided detailed project planning for all resources to drive 8 separate workstreams
• Provided continuous process improvement throughout the SDLC
• Clarified and closely managed adherence to the scope of the project, following established change management processes for necessary scope changes
• Created and managed changes to the Technical Design Document with input from customer SMEs, business analysts, and systems analysts
• Successfully planned and managed the Confidential system preparation and conversion of FRF data, integrating the processes of FRF into the ERP of Confidential, for a selected cut-over date
• Closely adhered to PMP methodology to manage the total SDLC of the project
• Managed a Quality Control Center to provide daily reporting during System, Integration, and User Acceptance Testing
• Utilized ‘Turnover’ software release system for managing software releases to the target systems
• Conducted short daily meeting with team leads, of the 8 workstreams, to maintain adherence to project schedules, and to address any impediments encountered
• Regularly communicate with all key stakeholders & project resources in accordance with the published communication plan
• Managed a project SharePoint site to store and provide accessibility to all project deliverables
• Estimated and adjusted all resource requirements by hours per week
• Maintained a detailed budget, weekly updating actuals to provide visibility and reporting to company executives, for all software, hardware, 3rd party expenses, and capital/expense resource usage
• Tracked, managed, resolved, and properly communicated issues and risks among the project team, escalating to leadership when necessary

Senior IT Project Manager

Confidential, Richmond, VA

Responsibilities:

• Total Lifecycle management of FedLine Cash and Systems Integration Manager (SIM 2.0) infrastructure projects
• Responsible to provide cost estimates, scheduling work breakdown structure, process compliance, and task Management within the Clarity project management tool
• Led effort to transition the deeply entrenched infrastructure build process from Waterfall Methodology to Agile, reducing the build time from 9 months to 3 months, partnering with the apps development team to establish and perform environment shakeouts
• Held 15-min daily Scrum standup meeting; proved to be crucial in maintaining a hyper-aggressive build schedule
• Kept the team current by maintaining schedule visibility with early identification of impediments
• Successfully supported Agile Applications Development group by identifying infrastructure task Business Partner touch-points, coinciding with Supported Team’s Application Development Sprints
• Effectively managed Matrix structured teams of over 18 members
• Partnered with teams to elicit buy-in, fostering a positive work environment, maintaining high motivation
• Managed project plans, risk identification/mitigation/resolution
• Created, maintained, and obtained approval for the technical design document, requiring sensitive negotiations with senior stakeholders to mitigate competing management objectives
• Prepared and verbally delivered Monthly Project Management Reviews to senior executives
• Synchronized the Confidential project plan with the Business Partner’s consolidated Microsoft Project Server plan utilizing MS Project Professional
• Successfully managed designing/building 5 simultaneous FedLine Cash environments, replacing software just prior to the end of its supportability window
• Managed a 5.4-million-dollar SIM 2.0 infrastructure project for the Cash Product Office, supporting 5 applications Development teams, building 7 new interfaces and simultaneously building 10 of the 12 new environments

IT SOFTWARE DEVELOPMENT MANAGER

Confidential, Richmond, VA

Responsibilities:

• Responsible to manage the initiation, planning, development and implementation of technology to increase the efficiency and profitability of the Freight Movement Divisions within Estes
• Created and managed project costing, project schedules, process compliance, risk identification and mitigation, and task management within Confidential -Task and Clarity project management tools, utilizing Waterfall Methodology
• Prepared and presented weekly Project Management Reviews to senior executives as required
• Migrated an antiquated Lawson accounts payable system to a web-based system, successfully converting the data for ingestion to the corporate database
• Successfully initiated 2 multimillion dollar strategic CRM projects, while successfully completing and closing 3 CRM projects
• Managed over 50 members of a Matrix structured team, with about 25% working on-site