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Site Manager Resume

Richmond, VA

OBJECTIVE

  • To secure a position in Information Technology field, or related position with a growing organization where my education, technical aptitude, and problem solving abilities will enhance technical support and benefit operational efficiencies. Presenting over eleven years of staff development, IT support, project and operations management, I am a high metrics driven leader that is able to mold diverse environments for success.

TECHNICAL SKILLS

  • Microsoft Windows 2003 Pro/Server/XP/Vista installation and configuration
  • MAC/PC Parallels break/fix
  • Active Directory administration and design
  • Active Directory Migration Tool (ADMT)
  • DSN
  • DHCP
  • Routing
  • Remote Access
  • TCP/IP
  • Wireless certificate and troubleshooting network connectivity
  • Windows 2003 Network Infrastructure
  • Windows 2003 Network Environment
  • Windows 2003 Directory Services Infrastructure
  • Windows 2003 Network Security
  • LAN/WAN routers hubs network security
  • RAM
  • Hard drives
  • Basic Network security server administration and network protocols
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Visio
  • Microsoft PowerPoint
  • Microsoft Outlook and Project Pak
  • Single Sign - on
  • Ghost
  • Cisco VPN & web VPN
  • McAfee anti-virus
  • Citrix & Web Citrix
  • Printer repair PC Hardware repair
  • Epic-Connect Care Implementation and PGP.

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Site Manager

Responsibilities:

  • Managed 3 hospitals in the Bon Secours Richmond System, 5 off site locations, and 10 physician practices
  • Assists in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure
  • I was the project manager for the Richmond systems migration to Windows 7 which entailed some 8000 plus devices.
  • In addition to managing my normal team I managed 6 additional vendors during this project.
  • Depending on staffing levels for any particular day I would work from the queue and assist my team in resolving issues both remotely and in person.
  • Facilitates team meetings effectively
  • Hospital wide Epic installation / project management
  • Implementation of system wide hardware and software replacement and refresh
  • Rebuilt & rescued a failing IT department within the Hospital
  • Identifies and provides standards for gathering information for trend analysis and reports information to company management
  • Conducts effective performance evaluations on staff/team members, challenges others to develop as leaders, while serving as a role model and mentor
  • Continually seeks opportunities to increase internal client satisfaction and deepen client relationships
  • Runs complex projects/programs from design and development to production
  • Defines resources and schedule for project/program implementation
  • Partners with project sponsor to define project objectives, scope, schedule, and budget. Establishes project charter and plan, including success criteria
  • Works with client departments to coordinate systems testing, installation, training and support
  • Fosters a positive work environment; exemplify ethical work habits and adheres to policies
  • Strong organizational, presentation, and customer service skills
  • During my tenure my teams were recognized seven times for outstanding customer service provided.
  • Helped implement downtime and risk management plans for the hospital data center

Confidential, Richmond, VA

Desktop Support Analyst

Responsibilities:

  • Connect Care installation and project management
  • Installation of commercial off-the-shelf (COTS)
  • Wireless PC hardware and software trouble shooting
  • Web Citrix and Cisco VPN break/fix
  • Active Directory and user account
  • Hardware Installation
  • Dame Ware and Remote Desktop assistance
  • Desktop problem resolution analysis
  • Installation of PCs, printers, scanners and other PC peripherals
  • Physician Practice setup and Project leadership / Management
  • Managing my own scheduling, clientele support and ticket queue
  • Striving everyday for World Class customer service
  • Kronos Clock support and troubleshooting
  • Crisis Management

Confidential

Desktop Support /System Engineer

Responsibilities:

  • Support of over 1500 users, 900 PC’s, and Printers
  • Wireless PC hardware and software trouble shooting
  • Cisco VPN
  • Active Directory
  • PGP Encryption
  • Hardware installation
  • Products optimizing
  • Ghosting
  • Desktop problem resolution analysis
  • Installation of PCs, printers, scanners, and other PC peripherals
  • Project leadership / Management
  • Managing my own scheduling and ticket queue
  • Striving everyday for great customer service

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