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Program Test Manager Delivery Manager Resume

SUMMARY

  • Results - driven and performance-focused professional, offering more than 12 years of experience in software quality assurance; with focus on QA organization management, QA strategy and consulting, and QA project management
  • Expert at setting up and leading testing organizations, while working closely with and supervising top-performing QA teams.
  • An agile coach and champion; effective at building and cultivating professional working relationships with colleagues, clients, vendors, and stakeholders.
  • Equipped with well-defined communication, problem-solving, analytical, organizational and technical skills.

AREAS OF EXPERTISE

  • QA Organization Management
  • Test Program Management
  • Test Strategy and Delivery
  • Regulatory and Process Compliance
  • Test Automation and Planning
  • Metrics Driven Management
  • Business Development and Strategic Planning
  • Continuous Process Improvements
  • People Management and Mentorship
  • Cross-functional Leadership and Team Building
  • Customer Satisfaction
  • Budget Management and Contracting

PROFESSIONAL EXPERIENCE

Confidential

Program Test Manager Delivery Manager

Responsibilities:

  • Owned and oversaw end-to-end quality assurance ownership, as well as stakeholder and vendor management tasks for the following two global enterprise software as a service (SaaS) product implementations:
  • A portfolio management solution across J&J’s various operating companies; and
  • A solution to manage and track HCP contracts and payments, as well as report aggregate spend across J&J
  • Spearheaded quality assurance process optimization as part of the systems development life cycle (SDLC) upgrade; defined testing process for agile GxP projects; and formulated testing guidelines and developed interactive training materials
  • Implemented continuous process improvements which involved automation of integration test scenarios and regression test suite, as well as creation of orthogonal array test scenario template simplifying the UAT test design
  • Initiated transition of projects from waterfall to agile that included training and direction to the Project Team
  • Created and handled the automation test factory setup including process identification, test automation framework definition, governance model setup, asset management efforts, as well as maintenance of coding standards and best practices
  • Earned commendation as an outstanding test program manager who successfully managed large, global enterprise programs owning end-to-end quality assurance operations
  • Drove performance improvements as reflected in reducing total testing costs by 15% on one of the programs through innovation, process improvements, and resource optimizations
  • Developed the following key initiatives companywide:
  • A metrics management framework that included metrics identification, collection, sanitization, benchmarking, goal setting and automated reporting, to allow data analytics and defect prevention; and
  • Estimation tool automating the creation of ROM QA budget for IT delivery managers based on high-level requirements, project-specific factors, and dependencies

Test Account Manager

Confidential

Responsibilities:

  • Strategically led the overall delivery and operations of testing projects in an onsite-offshore engagement model
  • Effectively performed business development and planning, consulting, revenue and profitability forecasting, demand forecasting, and profit and loss (P&L) improvements
  • Efficiently managed major large web application projects including Hybris and Adobe Communique 5 (Adobe CQ5) ecommerce sites
  • Conducted a wide array of business development activities including SWOT analysis accompanied by a 30/60/90-day plan and stakeholder analysis with an action plan
  • Supervised the Life Sciences QA practice’s Delivery Excellence Team in charge of capturing project data in the company’s project management tool; tracking risks, delivery issues, and key metrics; and ensuring the practice’s top 1 ranking in 2014
  • Oversaw functions such as project initiation and execution; test strategy creation; integration management; resource onboarding and training; project monitoring and status reporting and knowledge management
  • Led and setup mobile test laboratory with mobile devices for compatibility testing, while planning optimal sharing across numerous projects
  • Rendered account management duties including team-building events, town halls, campus hiring, recruitments, buddy programs for new hires, and women empowerment drives
  • Served as the driving force behind the successful delivery of over 30 projects annually while overseeing more than 60 resources and maintaining schedule adherence for all test phases and deliverables
  • Significantly reduced execution cycle time by 20% through test automation
  • Surpassed revenue and profitability targets, consequently attaining and exceeding revenue targets year-over-year (YOY) by 15% on average
  • Generated and led three to four innovations quarterly, providing return on investment (ROI), and process improvements that resulted in more than $1M of cost savings

Test Manager

Confidential

Responsibilities:

  • Won the company’s response to request for proposal (RFP) to test MyQuest web and mobile applications
  • Launched this key program and built the team from scratch to successful operation which included creating resource and budget plan, project plan, and test strategy; as well as facilitating recruitment and training
  • Effectively managed and coordinated test delivery encompassing various testing types such as browser and device compatibility, functional, integration, mobile, language, security, performance, accessibility, back-out, MU2, as well as web and mobile automation
  • Spearheaded transition of project from waterfall to agile; directed release and sprint planning efforts; and participated in various agile ceremonies
  • Minimal post production bugs and consistent 4+ ratings in both Google play store and Apple app store
  • Significant cost avoidance and reduced test execution cycle time through automation of test regression suite

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