SUMMARY

• Dedicated IT Leader with 14+ years of experience. Highly experienced in driving innovation and effective business IT operations.
• Experience delivering executive level unified communications projects on time and on budget.
• Proficiency with process and project management methodologies and tools.
• Professional experience in the United States military, government and private sector ensuring 99% availability of technical operations.
• Diplomatic and tactful with professionals at all levels.
• Flexible and versatile with proven ability to work efficiently and effectively under pressure

PROFESSIONAL EXPERIENCE

Project Manager/Technical Lead

Confidential

Responsibilities:

• Manage a team of 20+ technicians and engineers through the design, deployment, and turnover phases of information technology projects in federal and civilian markets
• Point of contact for all design, engineering, and technical deployment needs
• Responsible for maintaining open communications with C level executives, project stakeholders and project vendors
• Supervise the definition, implementation and overall delivery of unified communications services
• Conduct reviews and submit deliverables for new/current contracts and projects to include Requests For Proposals, Request For Quotations and Request for Information
• Review designs to ensure all requirements and deliverables are defined
• Ensure all change orders are properly documented and designs are updated
• Ensure timelines, project costs, statements of work and implementation plans are met
• Responsible for ensuring all team members are properly trained on all technology equipment and software
• Ensure proper security requirements are met to ensure secure communication

IT Program Manager

Confidential

Responsibilities:

• Responsible for Command, Control, Communications, Computer and Information Management activities for Confidential MEDCOM operations
• Ensured 99% availability of unified communication infrastructure
• Communicated with stakeholders to define objectives for new technology strategies
• Managed daily operations and maintenance of IT services for operations center technical operation program, to include hardware, software, audio visual and asset management
• Reviewed bids from contractors, defined statements of work, identified SLA’s and ensured vendor timelines were adequate to ensure telecommunications requirements and performance standards were met
• Researched, evaluated, and recommended system equipment purchases, placement, and configuration
• Served as the expert technical advisor and consultant to senior leaders
• Ensured the continuous optimal operation of networks and integrated systems which provide secure and critical data, information and communications concerning ongoing operations world - wide
• Served as the Information Assurance Security Officer responsible for ensuring compliance with regulations
• Applied knowledge of security regulations and requirements to effectively communicate at all levels
• Performed security inspections and prepared reports that include findings and recommendations to correct deficiencies

Telecommunications Engineer

Confidential

Responsibilities:

• Supervised the mission of Secretary of Confidential Communications in the delivery of executive quality audiovisual, video teleconferencing and telecommunications capabilities
• Provide tier 3 and higher operational and infrastructure troubleshooting and support for the global video conferencing networks for 24/7 operations
• Ensured 99% availability of unclassified and classified IT and video conferencing infrastructure
• Conducted room surveys to evaluate customer audio and video requirements
• Coordinated with internal and outside entities needed to lead project planning and implementation
• Supervised contractors and other vendor installation teams to ensure quality of work
• Ensured contractor work is in compliance with the organizational requirements
• Provided preventive maintenance, functionality, installation, operation, and troubleshooting
• Maintained effective relationships with peers, vendors, and others in a diverse environment
• Mentored junior team members and managed a training program to ensure quality of staff
• Developed SOP’s to ensure users are up to date on equipment functionality
• Performed Quality Control procedures on all new installations and existing equipment

s ubject Matter Expert

Confidential

Responsibilities:

• Managed all DHS secure and non-secure IT and audio visual communications
• Served as technical expert/liaison for all telecommunications issues relating to video teleconference capabilities
• Conducted room surveys with stakeholders to evaluate and understand specific customer technology requirements
• Lead technology projects from start to end
• Coordinated with outside entities needed to support project planning and implementation
• Configured cryptography equipment for secure communications
• Supervised installations and maintenance of all technology equipment
• Mentored junior team members and managed a training program to ensure quality of staff

T echnical M anager

Confidential

Responsibilities:

• Provided technical and administrative oversight of IT help desk specialists
• Lead multiple IT support teams in nationwide locations
• Lead IT projects from inception to completion
• Conducted room surveys with stakeholders to evaluate IT requirements
• Coordinated with outside entities needed to support project planning and implementation
• Supervised installations and maintenance of IT and audio visual systems and related equipment
• Performed accurate record keeping for reports on IT operations
• Coordinated customization of different department technology needs
• Performed training on cryptographic keying functions