SUMMARY

Technology project manager wif 11 years of proven track record leading all phases of system implementation, application development, system integration, and IT infrastructure projects. Experienced in managing enterprise transformation projects that align wif business goals.

TECHNICAL SKILLS

• Agile methods,
• Basecamp,
• Confluence,
• ITIL,
• JIRA,
• Kanban,
• MS project,
• MS Visio,
• MS Office suites,
• Python,
• Salesforce,
• SDLC,
• ServiceNow,
• Six Sigma,
• SQL,
• Tableau

PROFESSIONAL EXPERIENCE

Confidential

TECHNOLOGY PROJECT MANAGER

Responsibilities:

• Project Management: Managed all aspects of project phases - initiation, planning, execution, control and closing to ensure all projects were delivered on time, wifin scope and budget
• System Integration: Led a cross-functional team to integrate data from different source systems (salesforce, canvas and custom portals) into Microstrategy business intelligence platform to halp understand customer satisfaction
• Software Development: Project managed the development of a skills assessment feedback application and a simulation platform - the Technology piece of a New MBA program design that is founded upon interpersonal leadership skills development driven by the Growth Mindset
• Change Management: Applied the scrum framework to manage a complex IT change project that involved major Technology requirement changes resulting from a merger between Hult’s five global campuses wif Confidential Business School U.K.
• Team & Unit Leadership: Head of the Technology department, wif 5 direct reports, managed vendors, budget of & rendered technology service & support to over 100 staff, 500 students & 30 Professors. Recorded the highest Student Satisfaction score of 4.48/5 ahead of other campuses. Also won management for Teamwork
• System Implementation: Managed system implementation and managed the campus Information Systems & IT systems which includes the SSO application, Microsoft Active Directory, Microsoft Exchange Server, Salesforce (CRM), Desk, ServiceNow, & Canvas LMS
• IT Infrastructure Management: Managed the enterprise servers and network infrastructure which included Cisco products, Fortigate firewalls, SolarWinds network management, Windows Server, Mac OS Server
• Risk Management: Assessed & classified all projects risks and impacts. Tracked and planned mitigation for all risks. Provided adequate communication to project team & all stakeholders
• International Team Management: Managed an extended matrix team of 15 to implement a Touchless Biometric System integrated into AWS cloud hybrid storage to capture student attendance across 5 campuses. dis provided insightful data through Tableau to quickly identify patterns of lateness/absences. 45 days ahead of schedule & $75K+ under budget
• Process Management & Improvement: Analyze current business processes and governance to identify gaps and potentials improvements related to Information Technology systems; redesign/design and document business processes related to IT systems

Confidential

PROGRAM MANAGER

• Program Management: Developed improved standards for project workstream planning, ensuring all project workstream were simultaneously well planned to achieve program goals
• Project Planning & Resource Allocation: Worked wif project team and business stakeholders to define the approach, activities and timelines for project execution, leveraging PMI project management and system development life cycle (SDLC) best practices
• Process Management and Improvement: Championed continuous improvement and adoption of project management and system development life cycle best practices
• Project performance: monitored project performance through Earned Value Management. Developed incentive plans. Provided performance updates to client, stakeholders and the CEO
• IT Strategy: Managed the formulation and execution of companywide IT strategy plans. Developed the enterprise architecture, managed system implementation and IT infrastructure projects. Developed and championed organizational project management assets and practice
• ERP System Project Implementation: SAP ERP & Order to Cash (CRM) projects - documented functional requirement across the organization and managed the project implementation of the ERP & OTC software.
• Enterprise IT Infrastructure Transformation Project (NOC): Successfully deliver on time and wifin budget a $13M Network Operating and Data Centre (TOC) wif a remote monitoring (telemetry) system that gave Helios competitive advantage & halped sustain market leadership
• Tower Evaluation Project: Led the tower assessment project for a strategic sales and lease back deal, evaluated the synergies and developed the business case for dis inorganic growth opportunity. Informed the CDMA company acquisition
• Siterra (SAAS) System Implementation: Led the application development & adoption of Siterra a SAAS - asset management platform for managing passive wireless telecom infrastructure, a milestone to the disbursement of $250M World Bank led loan. Improved data consistency & accessibility
• Client Relations: Facilitated meetings and workshops to manage internal stakeholders and client relationships, translating product owner and client business requirements into technical requirements. Ensured project team, client and all stakeholders were always on the same page
• Large PMO experience: Managed a PMO, managed project planning, scheduling, change management, budget, quality control, risks, vendor management & resource management
• SDLC Expertise: Project managed COTS and custom-built enterprise applications using the SDLC framework. Trained and championed SDLC adoption across the organization
• Team Leadership: Managed a cross-functional team of 15 to build 1000+ telecom towers. Increased client product acceptance through TEMPeffective quality assurance and controlled quality tools & techniques. Built relationships wif each project team member to fuel motivation

Confidential

Founder

Responsibilities:

• Business Development: provided wireless network and integrated security systems to Hotels, Malls & other commercial properties. Project managed contracts in excess of $1M

Confidential

ADJUNCT FACULTY, IT MANAGEMENT & CHAIR, ACADEMIC STANDARD COMMITTEE

Responsibilities:

• Teaching and: Co-Teaches the Technology Management course to the Masters of International Business program
• Coaching and Mentoring: Mentored several teams of students working on real-life consulting projects for Confidential, Confidential, Confidential, Confidential, Confidential, Confidential etc
• Compliance: As academic standard committee chair I oversee academic violation cases to ensure the integrity of the Hult degree