PMO Analyst Resume

TECHNICAL SKILLS

Applications: MS Project, MS Access MS Office, JIRA, Tableau

Languages: SQL (basic), Python (basic), Scripting

PROFESSIONAL EXPERIENCE

PMO Analyst

Confidential

Responsibilities:

Supported program sourcing 1,000+ contractors across all of Confidential . Interviewed applicants and supported processes to select and onboard contractors. Reduced time to source contractors by 25%.
Arranged and facilitated meetings, developed SOWS, governed contracts and approved invoices, forecasted expenses and monitored budgets, supplied metrics, dashboards and presentations for program management and finance.

Customer Engineer

Confidential

Responsibilities:

Migrated staff of purchased company to Confidential network and applications. Ordered hardware and software, imaged PCs, setup VPN and supported end user migration.
Provided external support for WebDAM’s web application. Implemented support framework that improved customer satisfaction by 10%, ticket resolution time by 25%, and improved issue resolution time by 10%.

Technical Support Specialist

Confidential, San Jose

Responsibilities:

Provided external tier 3 support for G Suite ( Confidential Apps). Responded to tickets, fixed bugs and performed root cause analysis, managed outages, and facilitated product launches. Trained and managed Confidential support teams. Achieved over 95% customer satisfaction.
Managed project launches for department, forecasted work effort, monitored and presented status to management.

Service Desk Analyst

Confidential

Responsibilities:

Provided internal support for all Confidential hardware and software company wide.