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Project/program Manager Resume

Morehead City, NC

Senior management professional with over 20 years' experience in Program/Project Management and Administration. My experience covers a wide range of responsibilities in the IT, Defense, and Aviation industries in both the corporate and government sectors. I have extensive experience in resource/personnel management, team leader and mentoring. Across internal and external teams involving risk mitigation and problem resolution, I have successfully demonstrated effective communication, while continuing to strengthen team objectives.Completed an M.B.A. degree specializing in Project Management; B.S degree from Embry Riddle Aeronautical University in Professional Aeronautics. Greenbelt Lean Six Sigma trained and studying for PMP certification.

Skills Summary
Project Management | Customer Service
Teambuilding & Supervision | Cross-functional Team Leader
Data Base Administrator | Technical Publication Management
General Office Skills | Professional Presentations
Office Management | Staff Development & Training
Policies & Procedures Manuals | Report & Document Preparation
Records Management | Inventory Management
Technical Writing | Data Analysis

Professional Accomplishments
Project/Program Manager

  • In-Flight Entertainment program manager for projects with multiple vendors and clients with budgets in the $1 million range to include: planning, execution and control, scope, change management, risk management, budget management, resource management, issue resolution, decision-making, problem solving, requirements analysis, release management, presentation and cross-functional meeting facilitation.
  • Successfully reduced a six month program timeline into four months delivering an on-time In-Flight Entertainment system on a narrow body aircraft which resulted in wide-body In-Flight Entertainment contract awards.
  • Aviation Maintenance program manager for four critical maintenance programs to includeLogs and Records, Aircraft Records and Reports, Technical Directives, and Support Equipment Planned Maintenance Systems, achieving the highest grade of "on-track" which directly related to the organization receiving the 2010 Secretary of Defense Maintenance Award. Received two individual Naval Commendation awards for program performance.
  • Performed full lifecycle IT project management by ensuring project goals and objectives were accomplished in accordance with outlined priorities, time requirements, and funding conditions. Created project schedules and gathered necessary budget resources. Coordinated work activities of a multi-discipline team. Created detailed project plans to document and communicate project scope and constraints to management.

Administrative Manager

  • Developed and implemented improved policies and procedures resulting in improved efficiency and productivity for organization and U.S.Naval Aviation use.
  • Data Base Administrator ensuring data integrity and accuracy for various government databases.
  • Created the original maintenance and reporting documents that enabled the installation and maintenance of AT & T ACD in-flight telephone's inaugural installation with Alaska Airlines.
  • Expertly skilled in Microsoft Office, Microsoft Project, and corporate and military information systems to include: Oracle, SQL, Access, UNIX, PMBOK, NALCOMIS, OOMA, DECKPLATE, NALDA, NATEC, NAMP PMIC.

Aviation Manager

  • Quality Assurance, responsible for auditing, monitoring procedure compliance, and documentation of Logs and Records, Aircraft Records and Reports, Technical Directives, and Support Equipment Planned Maintenance Systems for Naval Aviation in accordance with government policies and procedures.
  • Vast administrative maintenance experience with several military aircraft and engines which include Prowlers, Growlers, Helicopters, Fighter Jets, and associated Support Equipment and Ordnance.
  • Received zero rejections for repair and overhaul of over five hundred issued J52, T56, and F414 engines, propellers, and component records; directly attributed to meticulous research and record keeping system regardless of the material condition of the records received from the fleet.

Supervisor/Team Leader

  • Led a team of 45 Aviation Maintenance Administration professionals responsible for repairing and modifying aircraft engines, support equipment and components. Manpower manager for distribution to multiple divisions.
  • Responsible for hiring, training, developing, and supervising daily employee activities for the 24 hour Network Operations Center at AT & T, Aviation Communication Division.Quickly adapted to the rapid growth and management changes of the company by fully staffing over 15 direct report employees.

Professional Experience
Confidential, Oak Harbor, WA 2001 to 2012
Aviation Maintenance Administration Chief Petty Officer

Confidential, Bellevue, WA 2000 to 2001
Engineering Project Manager

Confidential, Bothell, WA 1996 to 2000
Program Manager

Confidential, Seattle, WA 1992 to 1996
Operations Manager

Education

M.B.A., Project Management, With Distinction

B.S., Professional Aeronautics

Training
Lean Six Sigma Green Belt, Lean Six Sigma Champion,CPR, Enlisted Aviation Warfare Specialist. NEC 8800 Aviation Maintenance/Production Chief qualified. Active Secret Clearance.

Awards
U.S. Navy:Two Navy Commendation Medals,five Navy Achievement Medals, Command Advancement Program meritoriously promoted to E-6, four Good Conduct Medals, Global War on Terrorism Expeditionary Medal.
AT & T Wireless: ACD Circle of Excellence.

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