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Global Technical Project Manager Resume

PROFILE:

I am highly motivated individual with extensive knowledge of telecommunication/data products and excellent technical background. I have a flexible approach to my work and possess effective communication skills together with accuracy and efficiency. I am a hard working articulate and assertive person and am socially confident. I can organize, motivate and take responsibility of others. I adapt to different environments quickly and I am capable and willing to learn new skills that broaden my knowledge. I have had wealth of experience in Pre/ Post - sales within Unified communication industry, and I am also a certified project manager (TSPM).

TECHNICAL SKILLS:

  • Microsoft project, Word, Excel, Visio, Scheduler
  • VMWare
  • Broadsoft
  • Ruckas
  • Nomadics
  • Data centers
  • WAN solutions
  • Avaya Aura Designs (including AACC, WFO and MES)
  • External Line Plant
  • Stores and procurement
  • Mitel
  • Nortel
  • MDR Call Accounting
  • Project management (use of Microsoft project)
  • Managing customer trainers
  • Avaya ERS
  • Managing and supervision of staff
  • Cisco routers/switches
  • Nortel Baystack Switches and Routers
  • HP switches
  • Wan/LAN configuration and management
  • Voice over IP (QOS)
  • E1 to T1 converters
  • Application servers (Mitel)
  • VPN
  • WLAN
  • Designing large multi-site VOIP networks with features such as resiliency
  • Use of MPT (Mitel pricing tool)
  • Use of NNEC (Nortel pricing tool)
  • Nortel GPCC
  • Orderpro (Nortel Pre- pricing configuration tool)
  • MPLS
  • Metro e
  • Video conferencing
  • IP Centrex (Nortel)
  • Mitel Networks 6510
  • Live business gateway
  • Linux
  • SIP
  • Mitel Sales Work Bench
  • Avaya product appreciation training
  • Avaya Defnity
  • Avaya EZ Quote

EMPLOYMENT HISTORY:

Confidential

Global Technical Project Manager

Responsibilities:

  • Consult with Pre-sales personal and accept high level technical design
  • Produce a low level technical implementation design (complex UC solutions)
  • Identify and source resources needed to implement the solution (Inclusive of global and remote support)
  • Cross reference Bill of Material
  • Confirm Critical Path and timelines
  • Create contingences and roll back plans
  • Lead technical meetings with technical resources
  • Attend Executive meetings to discuss project with stakeholders
  • Produce testing plans
  • Produce a detailed Statement of Works
  • Consult with Customer and end users
  • Manage expectations of the Customer
  • Produce detailed Gantt Chart (MS project)
  • Manage deliverables and timelines (Project meetings, RAID reports)
  • Provide risk and escalation management
  • Manage project budget and restraints
  • Manage post project support and lessons learned

Confidential

Senior Consultant

Responsibilities:

  • Technical Project management of large communication projects
  • Technical support of Mitel, Cisco and Avaya
  • Resource placement and management for telecommunication projects throughout the CALA region
  • NOC planning, implementation and management
  • System design of UC solutions (Mitel and Avaya)
  • Creating Detailed Statement of Works and Gantt Charts for complex UC implementations
  • High level meetings with distributers and service providers to close contracts

Confidential

Pre-Sales Engineer

Responsibilities:

  • Primary focus on the top 50 customers B2b
  • Assist the sales and business development teams with customer presentations, meetings and other sales support activities as required.
  • Pre-and Post-Sales/technical support to peers on voice/data products
  • Testing new equipment
  • Customer demonstrations
  • Articulate technology and product positioning to both business and technical users
  • Establish and maintain strong relationships with all stakeholders throughout the sales cycle
  • Responsible for scoping and translating Customer business requirements into costs effective system designs.
  • Liaise with relevant stakeholders to ensure their understanding of the costing and service deliverables
  • Develop and manage relationships with relevant internal & external
  • Provide technical responses to RFI/RFP/RFQ and support the Sales team in compiling commercial proposals
  • Evaluating new products prior to them being introduced to the market
  • Preparation of quotations prior to presenting to customer
  • Planning customer installations
  • Designing, engineering and providing customer solutions
  • Sales Forecasting
  • Technical Consultation directly with customers
  • Traffic analysis on customer’s equipment
  • Customer/site meetings
  • Technical support to account mangers
  • Project management and engineering of all major PBX (Mitel, Nortel, Avaya and Cisco) projects including VOIP and UC
  • Management and implementation a NOC (used to manage solutions in the field remotely)
  • Set up, Demo and POC of Avaya-Scopia video conferencing solution

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