PROFILE:

I am highly motivated individual with extensive knowledge of telecommunication/data products and excellent technical background. I have a flexible approach to my work and possess effective communication skills together with accuracy and efficiency. I am a hard working articulate and assertive person and am socially confident. I can organize, motivate and take responsibility of others. I adapt to different environments quickly and I am capable and willing to learn new skills that broaden my knowledge. I have had wealth of experience in Pre/ Post - sales within Unified communication industry, and I am also a certified project manager (TSPM).

TECHNICAL SKILLS:

• Microsoft project, Word, Excel, Visio, Scheduler
• VMWare
• Broadsoft
• Ruckas
• Nomadics
• Data centers
• WAN solutions
• Avaya Aura Designs (including AACC, WFO and MES)
• External Line Plant
• Stores and procurement
• Mitel
• Nortel
• MDR Call Accounting
• Project management (use of Microsoft project)
• Managing customer trainers
• Avaya ERS
• Managing and supervision of staff
• Cisco routers/switches
• Nortel Baystack Switches and Routers
• HP switches
• Wan/LAN configuration and management
• Voice over IP (QOS)
• E1 to T1 converters
• Application servers (Mitel)
• VPN
• WLAN
• Designing large multi-site VOIP networks with features such as resiliency
• Use of MPT (Mitel pricing tool)
• Use of NNEC (Nortel pricing tool)
• Nortel GPCC
• Orderpro (Nortel Pre- pricing configuration tool)
• MPLS
• Metro e
• Video conferencing
• IP Centrex (Nortel)
• Mitel Networks 6510
• Live business gateway
• Linux
• SIP
• Mitel Sales Work Bench
• Avaya product appreciation training
• Avaya Defnity
• Avaya EZ Quote

EMPLOYMENT HISTORY:

Confidential

Global Technical Project Manager

Responsibilities:

• Consult with Pre-sales personal and accept high level technical design
• Produce a low level technical implementation design (complex UC solutions)
• Identify and source resources needed to implement the solution (Inclusive of global and remote support)
• Cross reference Bill of Material
• Confirm Critical Path and timelines
• Create contingences and roll back plans
• Lead technical meetings with technical resources
• Attend Executive meetings to discuss project with stakeholders
• Produce testing plans
• Produce a detailed Statement of Works
• Consult with Customer and end users
• Manage expectations of the Customer
• Produce detailed Gantt Chart (MS project)
• Manage deliverables and timelines (Project meetings, RAID reports)
• Provide risk and escalation management
• Manage project budget and restraints
• Manage post project support and lessons learned

Confidential

Senior Consultant

Responsibilities:

• Technical Project management of large communication projects
• Technical support of Mitel, Cisco and Avaya
• Resource placement and management for telecommunication projects throughout the CALA region
• NOC planning, implementation and management
• System design of UC solutions (Mitel and Avaya)
• Creating Detailed Statement of Works and Gantt Charts for complex UC implementations
• High level meetings with distributers and service providers to close contracts

Confidential

Pre-Sales Engineer

Responsibilities:

• Primary focus on the top 50 customers B2b
• Assist the sales and business development teams with customer presentations, meetings and other sales support activities as required.
• Pre-and Post-Sales/technical support to peers on voice/data products
• Testing new equipment
• Customer demonstrations
• Articulate technology and product positioning to both business and technical users
• Establish and maintain strong relationships with all stakeholders throughout the sales cycle
• Responsible for scoping and translating Customer business requirements into costs effective system designs.
• Liaise with relevant stakeholders to ensure their understanding of the costing and service deliverables
• Develop and manage relationships with relevant internal & external
• Provide technical responses to RFI/RFP/RFQ and support the Sales team in compiling commercial proposals
• Evaluating new products prior to them being introduced to the market
• Preparation of quotations prior to presenting to customer
• Planning customer installations
• Designing, engineering and providing customer solutions
• Sales Forecasting
• Technical Consultation directly with customers
• Traffic analysis on customer’s equipment
• Customer/site meetings
• Technical support to account mangers
• Project management and engineering of all major PBX (Mitel, Nortel, Avaya and Cisco) projects including VOIP and UC
• Management and implementation a NOC (used to manage solutions in the field remotely)
• Set up, Demo and POC of Avaya-Scopia video conferencing solution