Global Technical Project Manager Resume

PROFILE:

I am highly motivated individual with extensive knowledge of telecommunication/data products and excellent technical background. I have a flexible approach to my work and possess effective communication skills together with accuracy and efficiency. I am a hard working articulate and assertive person and am socially confident. I can organize, motivate and take responsibility of others. I adapt to different environments quickly and I am capable and willing to learn new skills that broaden my knowledge. I have had wealth of experience in Pre/ Post - sales within Unified communication industry, and I am also a certified project manager (TSPM).

TECHNICAL SKILLS:

Microsoft project, Word, Excel, Visio, Scheduler
VMWare
Broadsoft
Ruckas
Nomadics
Data centers
WAN solutions
Avaya Aura Designs (including AACC, WFO and MES)
External Line Plant
Stores and procurement
Mitel
Nortel
MDR Call Accounting
Project management (use of Microsoft project)
Managing customer trainers
Avaya ERS
Managing and supervision of staff
Cisco routers/switches
Nortel Baystack Switches and Routers
HP switches
Wan/LAN configuration and management
Voice over IP (QOS)
E1 to T1 converters
Application servers (Mitel)
VPN
WLAN
Designing large multi-site VOIP networks with features such as resiliency
Use of MPT (Mitel pricing tool)
Use of NNEC (Nortel pricing tool)
Nortel GPCC
Orderpro (Nortel Pre- pricing configuration tool)
MPLS
Metro e
Video conferencing
IP Centrex (Nortel)
Mitel Networks 6510
Live business gateway
Linux
SIP
Mitel Sales Work Bench
Avaya product appreciation training
Avaya Defnity
Avaya EZ Quote

EMPLOYMENT HISTORY:

Confidential

Global Technical Project Manager

Responsibilities:

Consult with Pre-sales personal and accept high level technical design
Produce a low level technical implementation design (complex UC solutions)
Identify and source resources needed to implement the solution (Inclusive of global and remote support)
Cross reference Bill of Material
Confirm Critical Path and timelines
Create contingences and roll back plans
Lead technical meetings with technical resources
Attend Executive meetings to discuss project with stakeholders
Produce testing plans
Produce a detailed Statement of Works
Consult with Customer and end users
Manage expectations of the Customer
Produce detailed Gantt Chart (MS project)
Manage deliverables and timelines (Project meetings, RAID reports)
Provide risk and escalation management
Manage project budget and restraints
Manage post project support and lessons learned

Confidential

Senior Consultant

Responsibilities:

Technical Project management of large communication projects
Technical support of Mitel, Cisco and Avaya
Resource placement and management for telecommunication projects throughout the CALA region
NOC planning, implementation and management
System design of UC solutions (Mitel and Avaya)
Creating Detailed Statement of Works and Gantt Charts for complex UC implementations
High level meetings with distributers and service providers to close contracts

Confidential

Pre-Sales Engineer

Responsibilities:

Primary focus on the top 50 customers B2b
Assist the sales and business development teams with customer presentations, meetings and other sales support activities as required.
Pre-and Post-Sales/technical support to peers on voice/data products
Testing new equipment
Customer demonstrations
Articulate technology and product positioning to both business and technical users
Establish and maintain strong relationships with all stakeholders throughout the sales cycle
Responsible for scoping and translating Customer business requirements into costs effective system designs.
Liaise with relevant stakeholders to ensure their understanding of the costing and service deliverables
Develop and manage relationships with relevant internal & external
Provide technical responses to RFI/RFP/RFQ and support the Sales team in compiling commercial proposals
Evaluating new products prior to them being introduced to the market
Preparation of quotations prior to presenting to customer
Planning customer installations
Designing, engineering and providing customer solutions
Sales Forecasting
Technical Consultation directly with customers
Traffic analysis on customer’s equipment
Customer/site meetings
Technical support to account mangers
Project management and engineering of all major PBX (Mitel, Nortel, Avaya and Cisco) projects including VOIP and UC
Management and implementation a NOC (used to manage solutions in the field remotely)
Set up, Demo and POC of Avaya-Scopia video conferencing solution

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