PROFESSIONAL SUMMARY:

• Experience working with Executive Teams to adopt Agile Methodology
• Responsible for creating, training and implementing Agile Teams
• Supported Kanban and Lean methodologies
• Comprehensive experience with two or four week sprints
• Managed concurrently, 2 - 3 major projects and 3 - 5 minor projects
• Solid experience in writing user stories, acceptance criteria in Agile methodology
• Expertise in working with Off Shore contractors
• Worked cross functionally and interfaced with partners of all ranks
• Hands on experience working with diverse business groups
• Supported Quality Assurance Team for test planning, test case scripting and executing test cases
• Involved in User Acceptance Testing
• Excellent communication skills through meeting stakeholders, system engineers and other teams
• Independent, self motivated and possess ability of quickly grasping clients’ business requirements, critical thinking, in-depth analysis and team oriented.

PROFESSIONAL EXPERIENCE:

Senior Program Manager/Scrum Master

Confidential, Owings Mills, MD

Responsibilities:

• Certified Scrum Master for Lean and Agile Teams
• Managed projects across multi business channels
• Projects include but not limited to e-commerce and mobile development
• Liaises with project stakeholders on an ongoing basis
• Managed project Agile lifecycle methodology from initiation to closure
• Sprint Planning
• Back-log Grooming
• Daily Stand-ups
• Sprint Review
• Sprint Retrospective
• Velocity Tracking
• Burn-down Charts
• Managed project expectations with team members and stakeholders
• Managed and assists with the identification of risks, issues, roadblocks and facilitates for resolution
• Managed scope in order to maintain defined accepted deliverables
• Managed, tracked and communicated to executive board status through reports and discussions, project milestones and deliverable progress
• Accountable for on-time, on-budget, high quality project deliverables
• Solely responsible for program oversight and management
• Implements technical road mapping and strategic planning

Sr. Manager, Procurement Knowledge

Confidential, Gaithersburg, MD

Responsibilities:

• Implemented a Knowledge Store within SalesLogix/CRM, which is used by over 100 users for account support
• Provided custom reports and report training to Supply Management group
• Created and maintained Communication Distribution Lists for over 5000 customers
• Single point of contact for Client Procurement Services Call Center, providing guidance and issue resolution to Service Representatives in order to meet customer ’ s needs
• Responsible for the routing of Supply Management communications to ensure all necessary parties are informed of program and pricing updates
• Solely responsible for the creation and maintenance of the Product Specification Guide which is distributed to over 5,000 customers on a monthly basis

Sr. Project Manager

Confidential, Beltsville MD

Responsibilities

• Store Systems Project Manager for million dollar point of system deployment for 900 stores
• Project Manager for new hardware/software discovery and implementation
• Responsible for new vendor discovery

Confidential, Rockville, MD

Project Manager

Responsibilities:

• Travelled extensively to other regions including the United Kingdom to serve as Project Manager for software/hardware upgrades and new store installations.
• Project Manager for PCI (Payment Card Industry) and SOX compliance
• Managed new equipment installations including hardwired registers, wireless registers and Linebuster.
• Upgraded operating system in all Mid-Atlantic stores
• Project Manager for new hardware/software discovery and implementation
• Implemented the following initiatives: new electronic signature pinpads, SFTP and SSH software, POS training class
• Construction Liaison for Store Systems Team
• Worked effectively with vendors and Whole Foods Market construction team to meet new store opening and remodel deadlines
• Expert in troubleshooting and resolving store crisis/issues - 24 hour on call availability
• Created all documentation for point of sale operating systems
• Project Manager for gathering and implementing business requirements to successfully launch new point of sale initiatives
• Solely responsible for working one on one with Business Partners to ensure software and implementation deadlines were successfully met

Systems Help Desk Manager

Confidential, Lanham, MD

Responsibilities:

• Developed Point of Sale support for thirty-seven stores
• Identified, diagnosed and solved all problems within all operating systems for all thirty seven stores and corporate office (desktop systems and point of sale systems)
• Executed disaster recovery procedures for point of sale systems
• Responsible for Confidential research and testing for all operating systems
• Created Systems Help Desk documentation
• Responsible for data quality control
• Responsible for retrieval and distribution of report data
• Assisted with the installation of the Confidential Operating System (point of sale software)
• Negotiated contracts for hardware service agreements (printers, SPA units and DSD units)
• Introduced quality control of weekly corporate advertisement pricing
• Assisted with the installation of the SPA Operating System (remote handheld pricing device)
• Responsible for ongoing maintenance of all Point of Sale Systems
• Regulated installation of desktop software applications and responsible for upgrades of desktop software

Data Scan Coordinator

Confidential, Lanham, MD

Responsibilities:

• Responsible for management of Data Scan Department
• Organized training of data scan coordinators
• Coordinated the policies involving pricing integrity
• Managed pricing and signage store-wide
• Responsible for inventory control
• Executed back-up procedures for the point of sale systems
• Identified, solved and maintained NCR and IBM Point of Sale equipment
• Headed disaster recovery for Point of Sale
• Acted as store liaison for outside vendors