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Senior Program Manager/scrum Master Resume

Owings Mills, MD


  • Experience working with Executive Teams to adopt Agile Methodology
  • Responsible for creating, training and implementing Agile Teams
  • Supported Kanban and Lean methodologies
  • Comprehensive experience with two or four week sprints
  • Managed concurrently, 2 - 3 major projects and 3 - 5 minor projects
  • Solid experience in writing user stories, acceptance criteria in Agile methodology
  • Expertise in working with Off Shore contractors
  • Worked cross functionally and interfaced with partners of all ranks
  • Hands on experience working with diverse business groups
  • Supported Quality Assurance Team for test planning, test case scripting and executing test cases
  • Involved in User Acceptance Testing
  • Excellent communication skills through meeting stakeholders, system engineers and other teams
  • Independent, self motivated and possess ability of quickly grasping clients’ business requirements, critical thinking, in-depth analysis and team oriented.


Senior Program Manager/Scrum Master

Confidential, Owings Mills, MD


  • Certified Scrum Master for Lean and Agile Teams
  • Managed projects across multi business channels
  • Projects include but not limited to e-commerce and mobile development
  • Liaises with project stakeholders on an ongoing basis
  • Managed project Agile lifecycle methodology from initiation to closure
  • Sprint Planning
  • Back-log Grooming
  • Daily Stand-ups
  • Sprint Review
  • Sprint Retrospective
  • Velocity Tracking
  • Burn-down Charts
  • Managed project expectations with team members and stakeholders
  • Managed and assists with the identification of risks, issues, roadblocks and facilitates for resolution
  • Managed scope in order to maintain defined accepted deliverables
  • Managed, tracked and communicated to executive board status through reports and discussions, project milestones and deliverable progress
  • Accountable for on-time, on-budget, high quality project deliverables
  • Solely responsible for program oversight and management
  • Implements technical road mapping and strategic planning

Sr. Manager, Procurement Knowledge

Confidential, Gaithersburg, MD


  • Implemented a Knowledge Store within SalesLogix/CRM, which is used by over 100 users for account support
  • Provided custom reports and report training to Supply Management group
  • Created and maintained Communication Distribution Lists for over 5000 customers
  • Single point of contact for Client Procurement Services Call Center, providing guidance and issue resolution to Service Representatives in order to meet customer ’ s needs
  • Responsible for the routing of Supply Management communications to ensure all necessary parties are informed of program and pricing updates
  • Solely responsible for the creation and maintenance of the Product Specification Guide which is distributed to over 5,000 customers on a monthly basis

Sr. Project Manager

Confidential, Beltsville MD


  • Store Systems Project Manager for million dollar point of system deployment for 900 stores
  • Project Manager for new hardware/software discovery and implementation
  • Responsible for new vendor discovery

Confidential, Rockville, MD

Project Manager


  • Travelled extensively to other regions including the United Kingdom to serve as Project Manager for software/hardware upgrades and new store installations.
  • Project Manager for PCI (Payment Card Industry) and SOX compliance
  • Managed new equipment installations including hardwired registers, wireless registers and Linebuster.
  • Upgraded operating system in all Mid-Atlantic stores
  • Project Manager for new hardware/software discovery and implementation
  • Implemented the following initiatives: new electronic signature pinpads, SFTP and SSH software, POS training class
  • Construction Liaison for Store Systems Team
  • Worked effectively with vendors and Whole Foods Market construction team to meet new store opening and remodel deadlines
  • Expert in troubleshooting and resolving store crisis/issues - 24 hour on call availability
  • Created all documentation for point of sale operating systems
  • Project Manager for gathering and implementing business requirements to successfully launch new point of sale initiatives
  • Solely responsible for working one on one with Business Partners to ensure software and implementation deadlines were successfully met

Systems Help Desk Manager

Confidential, Lanham, MD


  • Developed Point of Sale support for thirty-seven stores
  • Identified, diagnosed and solved all problems within all operating systems for all thirty seven stores and corporate office (desktop systems and point of sale systems)
  • Executed disaster recovery procedures for point of sale systems
  • Responsible for Confidential research and testing for all operating systems
  • Created Systems Help Desk documentation
  • Responsible for data quality control
  • Responsible for retrieval and distribution of report data
  • Assisted with the installation of the Confidential Operating System (point of sale software)
  • Negotiated contracts for hardware service agreements (printers, SPA units and DSD units)
  • Introduced quality control of weekly corporate advertisement pricing
  • Assisted with the installation of the SPA Operating System (remote handheld pricing device)
  • Responsible for ongoing maintenance of all Point of Sale Systems
  • Regulated installation of desktop software applications and responsible for upgrades of desktop software

Data Scan Coordinator

Confidential, Lanham, MD


  • Responsible for management of Data Scan Department
  • Organized training of data scan coordinators
  • Coordinated the policies involving pricing integrity
  • Managed pricing and signage store-wide
  • Responsible for inventory control
  • Executed back-up procedures for the point of sale systems
  • Identified, solved and maintained NCR and IBM Point of Sale equipment
  • Headed disaster recovery for Point of Sale
  • Acted as store liaison for outside vendors

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