SUMMARY

• I offer thirty years of telecommunications experience. I have served in various leadership positions over my career.
• I have worked closely with internal and external Service Delivery and Service Assurance customers.
• I have delivered a myriad of telecom services over various network topologies, protocols and platforms.
• I combine strong technical skills and process understanding to produce quality and timely results.
• I contribute a common sense approach to project and customer management to produce, maintain and retain strong revenue streams.

TECHNICAL SKILLS

• Development, implementation and integration
• CLEC
• Cellular/Mobility
• Backhaul
• Wireless
• Vice President of Service Delivery
• Three direct reports
• Staff of twenty five
• Vice president of Network Operations
• Six direct Reports
• Staff of thirty five
• Regional Director of Network Operations
• Seven direct reports
• Staff of 45
• Director of Operations
• Three direct reports
• Staff of 30
• Developed and promoted Operations Managers for new Houston and Atlanta markets
• Director of Solutions Engineering/Sales Support
• One direct report
• Staff of six
• Manager of Operations
• Seven direct reports
• Installation and customer acceptance
• CLEC
• Cellular/Mobility Backhaul
• Wireles
• NOC, network integration, monitoring, acceptance testing and trouble ticket management (MTTR)
• CLEC
• Cellular/Mobility Backhaul
• Wireless

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

Responsibilities:

• Establish and manage to critical dates required for on time completion of customer network activations; Evaluate the impact of changes to the overall project plan
• Day to day deployment task management of internal, external and in - market cross functional teams ensuring successful completion of deployments within scope, schedule and budget
• Proactively review and validate deployment project plans identifying risks, issues and gaps that could impact project timelines and goals; develop corresponding mitigation plans in collaboration with their management and cross functional teams
• Plan the agenda for and facilitates project team meetings
• Prioritize and drive cross-functional activities as related to the project scope
• Implement quality assurance practices to ensure quality handoffs between cross functional groups
• Develops and manage communications and summary reports for various audiences based on deployment project plans and status; provides accurate project status information in the form of formal briefings, program/project coordination meetings, and written/graphic reports
• Escalate issues requiring action or decisions to manager, as necessary.
• Accountable for deployment project plans, schedules, delivery within budget, and quality of all project elements.
• Maintain effective business and field communications and relationships
• Initiates and maintains customer relationships from receipt of order through service test and handoff

Confidential

Technical Project Consultant

Responsibilities:

• Proactively review and validate deployment project plans identifying risks, issues and gaps that could impact project timelines and goals; develop corresponding mitigation plans in collaboration with their management and cross functional teams
• Plan the agenda for and facilitates project team meetings
• Prioritize and drive cross-functional activities as related to the project scope
• Implement quality assurance practices to ensure quality handoffs between cross functional groups
• Develops and manage communications and summary reports for various audiences based on deployment project plans and status; provides accurate project status information in the form of formal briefings, program/project coordination meetings, and written/graphic reports

Confidential

Project Manager

Responsibilities:

• Manage Turf Vendor and Integration & Optimization Vendors for the Michigan/Indiana Market
• Responsible for the on time delivery of New Site Buildouts, cell site integration and optimization in Michigan and Indiana
• Achieved 100% On Air projections for 2014 New Site Build Schedule
• Experience with Program Administration & Controls for the Enterprise (PACE)
• Experience with AOTS Mobility Ticketing System
• Experience with Confidential &T SwiftTrac National Tracker System
• Responsible for all acceptance testing and documentation
• Call testing
• E911 Testing
• Voice over Long Term Evolution (VoLTE)
• NEA Testing

Confidential

Service Delivery Consultant

Responsibilities:

• Managed design, implementation and integration of licensed microwave 10Gbs disaster recovery links
• Created service delivery process documentation
• Negotiated leases for site access
• Managed installation contractors
• Negotiated contracts for civil and tower work

Confidential

Business Process Consultant

Responsibilities:

• As a member of the New Product Launch Team I attended Joint Application Design (JAD) Sessions for Order Management, Provisioning and Billing Systems
• Worked in team environment to collect requirements and document Business Use Cases
• Develop and Document Task Processes for Confidential Business Class Service Delivery Teams
• End to End Level 0 Process Flows and Level 1 and 2 Task Flows
• Metro-Ethernet
• Ethernet Dedicated Internet (EDI)
• Ethernet Network Services (ENS)
• Ethernet Private Line (EPL)
• Ethernet Virtual Private Line (EVPL)
• Cellular Backhaul
• Time Division Multiplexing (TDM)
• Ethernet
• Business Class Trunking
• SIP Trunking
• Primary Rate Interface (PRI)
• Broadsoft Switch Provisioning
• Network Engineering
• Customer Premises Equipment (CPE) Configuration
• Edge Router Configuration
• Super Upstream Router (SUR) Configuration
• Core Router Configuration
• Business requirements
• Process Documentation
• Process Testing
• Provisioning
• Enterprise
• Small, Medium Business (SMB)
• Cellular Backhaul
• Ethernet
• Trunking
• Business requirements
• Process Documentation
• Process Testing
• Document Processes for Confidential Business Class Operations Support Systems
• Amdocs Cramer Provisioning,
• Century Order Management
• Amdocs Billing System
• CSG International Billing System
• Developed new documentation standards
• Methods and Procedures
• Job Aids
• User Content Guides
• Developed and documented legacy migration process
• Migrating from legacy network to Metro-E network
• Customer communications
• Cutover process
• Developed and documented Type II installation and turn up process
• Purchasing telecommunications services for Type II services
• Network to Network Interface (NNI) installation, configuration, testing and network integration
• End to end EVC acceptance testing
• Supported Business Readiness Testing (BRT) and User Acceptance Testing (UAT)

Confidential

Vice President of Service Delivery

Responsibilities:

• Developed customer support team for United States, Canada and Mexico
• Created service deliver and service assurance process and procedure documentation
• Develop key installation and maintenance procedures and solutions for network operations
• Directed the activities of Installation Technicians
• Implemented contractor support program for network implementation
• Negotiated all vendor contracts nationally
• Planned and managed network implementations, integrations and migrations
• Communicated with customers and partners on project planning, implementation, migration and maintenance

Confidential

Director of Sales Support/Solutions Engineering

Responsibilities:

• Support sales team on pre-sales customer meetings
• Evaluate Confidential solutions within the customer’s network
• Created service configurator and proposal generator
• Developed Project Implementation Package (PIP) and close out documentation