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Technical Project Manager Resume

SUMMARY

  • I offer thirty years of telecommunications experience. I have served in various leadership positions over my career.
  • I have worked closely with internal and external Service Delivery and Service Assurance customers.
  • I have delivered a myriad of telecom services over various network topologies, protocols and platforms.
  • I combine strong technical skills and process understanding to produce quality and timely results.
  • I contribute a common sense approach to project and customer management to produce, maintain and retain strong revenue streams.

TECHNICAL SKILLS

  • Development, implementation and integration
  • CLEC
  • Cellular/Mobility
  • Backhaul
  • Wireless
  • Vice President of Service Delivery
  • Three direct reports
  • Staff of twenty five
  • Vice president of Network Operations
  • Six direct Reports
  • Staff of thirty five
  • Regional Director of Network Operations
  • Seven direct reports
  • Staff of 45
  • Director of Operations
  • Three direct reports
  • Staff of 30
  • Developed and promoted Operations Managers for new Houston and Atlanta markets
  • Director of Solutions Engineering/Sales Support
  • One direct report
  • Staff of six
  • Manager of Operations
  • Seven direct reports
  • Installation and customer acceptance
  • CLEC
  • Cellular/Mobility Backhaul
  • Wireles
  • NOC, network integration, monitoring, acceptance testing and trouble ticket management (MTTR)
  • CLEC
  • Cellular/Mobility Backhaul
  • Wireless

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

Responsibilities:

  • Establish and manage to critical dates required for on time completion of customer network activations; Evaluate the impact of changes to the overall project plan
  • Day to day deployment task management of internal, external and in - market cross functional teams ensuring successful completion of deployments within scope, schedule and budget
  • Proactively review and validate deployment project plans identifying risks, issues and gaps that could impact project timelines and goals; develop corresponding mitigation plans in collaboration with their management and cross functional teams
  • Plan the agenda for and facilitates project team meetings
  • Prioritize and drive cross-functional activities as related to the project scope
  • Implement quality assurance practices to ensure quality handoffs between cross functional groups
  • Develops and manage communications and summary reports for various audiences based on deployment project plans and status; provides accurate project status information in the form of formal briefings, program/project coordination meetings, and written/graphic reports
  • Escalate issues requiring action or decisions to manager, as necessary.
  • Accountable for deployment project plans, schedules, delivery within budget, and quality of all project elements.
  • Maintain effective business and field communications and relationships
  • Initiates and maintains customer relationships from receipt of order through service test and handoff

Confidential

Technical Project Consultant

Responsibilities:

  • Proactively review and validate deployment project plans identifying risks, issues and gaps that could impact project timelines and goals; develop corresponding mitigation plans in collaboration with their management and cross functional teams
  • Plan the agenda for and facilitates project team meetings
  • Prioritize and drive cross-functional activities as related to the project scope
  • Implement quality assurance practices to ensure quality handoffs between cross functional groups
  • Develops and manage communications and summary reports for various audiences based on deployment project plans and status; provides accurate project status information in the form of formal briefings, program/project coordination meetings, and written/graphic reports

Confidential

Project Manager

Responsibilities:

  • Manage Turf Vendor and Integration & Optimization Vendors for the Michigan/Indiana Market
  • Responsible for the on time delivery of New Site Buildouts, cell site integration and optimization in Michigan and Indiana
  • Achieved 100% On Air projections for 2014 New Site Build Schedule
  • Experience with Program Administration & Controls for the Enterprise (PACE)
  • Experience with AOTS Mobility Ticketing System
  • Experience with Confidential &T SwiftTrac National Tracker System
  • Responsible for all acceptance testing and documentation
  • Call testing
  • E911 Testing
  • Voice over Long Term Evolution (VoLTE)
  • NEA Testing

Confidential

Service Delivery Consultant

Responsibilities:

  • Managed design, implementation and integration of licensed microwave 10Gbs disaster recovery links
  • Created service delivery process documentation
  • Negotiated leases for site access
  • Managed installation contractors
  • Negotiated contracts for civil and tower work

Confidential

Business Process Consultant

Responsibilities:

  • As a member of the New Product Launch Team I attended Joint Application Design (JAD) Sessions for Order Management, Provisioning and Billing Systems
  • Worked in team environment to collect requirements and document Business Use Cases
  • Develop and Document Task Processes for Confidential Business Class Service Delivery Teams
  • End to End Level 0 Process Flows and Level 1 and 2 Task Flows
  • Metro-Ethernet
  • Ethernet Dedicated Internet (EDI)
  • Ethernet Network Services (ENS)
  • Ethernet Private Line (EPL)
  • Ethernet Virtual Private Line (EVPL)
  • Cellular Backhaul
  • Time Division Multiplexing (TDM)
  • Ethernet
  • Business Class Trunking
  • SIP Trunking
  • Primary Rate Interface (PRI)
  • Broadsoft Switch Provisioning
  • Network Engineering
  • Customer Premises Equipment (CPE) Configuration
  • Edge Router Configuration
  • Super Upstream Router (SUR) Configuration
  • Core Router Configuration
  • Business requirements
  • Process Documentation
  • Process Testing
  • Provisioning
  • Enterprise
  • Small, Medium Business (SMB)
  • Cellular Backhaul
  • Ethernet
  • Trunking
  • Business requirements
  • Process Documentation
  • Process Testing
  • Document Processes for Confidential Business Class Operations Support Systems
  • Amdocs Cramer Provisioning,
  • Century Order Management
  • Amdocs Billing System
  • CSG International Billing System
  • Developed new documentation standards
  • Methods and Procedures
  • Job Aids
  • User Content Guides
  • Developed and documented legacy migration process
  • Migrating from legacy network to Metro-E network
  • Customer communications
  • Cutover process
  • Developed and documented Type II installation and turn up process
  • Purchasing telecommunications services for Type II services
  • Network to Network Interface (NNI) installation, configuration, testing and network integration
  • End to end EVC acceptance testing
  • Supported Business Readiness Testing (BRT) and User Acceptance Testing (UAT)

Confidential

Vice President of Service Delivery

Responsibilities:

  • Developed customer support team for United States, Canada and Mexico
  • Created service deliver and service assurance process and procedure documentation
  • Develop key installation and maintenance procedures and solutions for network operations
  • Directed the activities of Installation Technicians
  • Implemented contractor support program for network implementation
  • Negotiated all vendor contracts nationally
  • Planned and managed network implementations, integrations and migrations
  • Communicated with customers and partners on project planning, implementation, migration and maintenance

Confidential

Director of Sales Support/Solutions Engineering

Responsibilities:

  • Support sales team on pre-sales customer meetings
  • Evaluate Confidential solutions within the customer’s network
  • Created service configurator and proposal generator
  • Developed Project Implementation Package (PIP) and close out documentation

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