SUMMARY:

• Self - directed, highly motivated project manager with excellent interpersonal and relationship building skills.
• Eight years of project management experience with the ability to deliver both large, complex projects and short-term, rapid execution projects using agile and waterfall methodologies.
• Planning, implementing, and managing highly complex application projects with respect to scope, schedule, and budget.
• Collaborating with multiple cross-functional groups to implement lean methodologies, improve project delivery, and enhance quality of work.
• Communicating and escalating project issues and risks to relevant stakeholders to mitigate client and project concerns.
• Identifying resource needs and allocating resources to meet schedule demands and project goals.
• Tracking project key performance indicators and other metrics to mitigate risk and ensure client satisfaction.

PROFESSIONAL SUMMARY:

Confidential

Program & Project Manager

Responsibilities:

• Managed final phase of $18M project designed to manage energy settlement contracts and $6M energy trading project to comply with new state emission regulations.
• Responsible for scheduling, resource procurement and allocation, executive status reporting, financial forecasting, and stakeholder engagement.
• Presented health status, issues/risks, and financials to Senior Directors and Steering Committee members on a monthly basis to inform executive management on progress.

Program Manager

Confidential

Responsibilities:

• Oversaw $20M portfolio that included 12 initiatives to migrate mainframe applications and upgrade multiple internal applications to be compatible California energy market regulations and compliance requirements.
• Responsible for the overall program health that included integration of multiple internal systems with public, third party systems for Consumer Choice Aggregation entities forming in the California energy market.
• Supervised four Project Managers to ensure program stayed on schedule, under budget, and within scope.
• Served as the liaison between project teams and senior management and escalated issues for resolution as necessary.

Project Manager

Confidential

Responsibilities:

• Drove a high-profile $45M SAP-Oracle Primavera integration project through plan/analyze, design, build, test, deploy, and stabilization phases.
• Oversaw all aspects of project including requirements gathering, security testing, performance and product testing, user acceptance testing, and change management.
• Responsible for scope development and management, scheduling, resource procurement and allocation, vendor management, executive status reporting, financial forecasting, and stakeholder engagement.
• Facilitated communication and coordination across multiple disciplines to drive efficiency, including solution design, development and testing, and organizational change management workstreams.

Confidential

Director of Product Management

Responsibilities:

• Ownership web-based solar and financial reporting platform products for B2B and B2C go to market product offerings.
• Responsible for team of 6 product managers focused on delivering real time data monitoring and reporting products.
• Launched new financial reporting platform for financial services customers, supporting $2 billion of solar production with effective financial reporting, delivering $10m in new revenue.
• Delivered strategic 3-year product roadmap across B2B and B2C offerings, approved and signed by C-level team.
• Proud to have defined and delivered six mobile solar power plants with power storage to Japan just 28 days after 2011 earthquake and tsunami.

Confidential

Director of Product Management

Responsibilities:

• Led product turnaround efforts, reconnecting with customers and stakeholders resulting in first product sales in 18 months including winning competitive RFP process.
• Partnered with Product Marketing to develop effective -based product positioning with Analyst Community along with updated pricing and packaging and go to market strategies for $20m product portfolio.
• Led Annual User Conference effort and secured the highest conference customer satisfaction score of 92%.
• Established and rolled out streamlined product delivery process using Agile/Scrum methodology to drive innovation, reducing development costs by 4x, resulting in 2010 releases going to customers on committed timelines.

Confidential

Director of Product Management

Responsibilities:

• Led product transition from B2B enterprise ITIL software platform to B2C GeekSquad competitor and funding strategy for $8m launch of consumer offering Confidential .
• Launched Confidential diagnostic tool that helped increase Confidential customer acquisition rates by 50%.
• Delivered strategy work modeling impact of customer’s maintenance renewals through 2010 impacting $20m Annual Recurring Revenue.

Senior Product Manager

Confidential

Responsibilities:

• Owned search, retrieval and knowledge base platform capabilities for SupportSoft including ITIL and KCS support s.
• Managed a team of 3 product managers and related solution components for the SupportSoft enterprise ITIL enabled platform.

Confidential

Senior Product Manager

Responsibilities:

• Owned search, retrieval and knowledge base product lines representing 40% of company’s revenues.
• Consolidated three existing knowledge-based products powered by Autonomy Search into eGain platform, while maintaining customer renewals during transition.