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Is Analyst - Store Operation Resume

SUMMARY

  • Known for exceptional Customer Service, and possessing a unique ability to identify and resolve issues for both internal and external customers. I have Independent leadership qualities that thrive in challenging environments with demanding goals and deadlines.

PROFESSIONAL EXPERIENCE

Confidential

IS Analyst - Store Operation

Responsibilities:

  • Ability to build strong relationships
  • Effectively prioritize and direct the execution of tasks in a high-pressure environment.
  • Expert in store systems and processes, with unique ability to solve complex issues and assist with other departments challenges for both stores and customer-facing issues
  • Support system between stores, customer service, and multiple departments, including IT, Finance, Credit, Asset Protection, and Training team.
  • Create processes for acquisitions, and provided on-site and phone store support during transition
  • Excellent multi-tasking skills, with attention to detail
  • Experienced on Microsoft Office, Outlook, OneNote, and multiple POS systems
  • Knowledgeable of Remedy, Salesforce, OneSource, Ceridian, Concur, Egencia

Confidential

Asset Protection Specialist

Responsibilities:

  • Project manager scheduling stores Physical Inventories and creating Physical Inventory Results report
  • Inventory specialist
  • Ability to identify and resolve problems quickly
  • Successfully create and execute new processes
  • Worked closely with finance and accounting to resolve matters with stores cash trays and deposits, banking facility concerns, and inventory concerns
  • Assisted multiple departments with POS issues impacting stores

Analyst

Confidential

Responsibilities:

  • Execute Physical Inventories, research and determine cause of variances
  • Work with operations manager beta testing processes on cycle counting and physical inventories
  • Responsible to implement and execute company’s Policy and Procedures
  • Lost Prevention - Investigate and determine reasons for inventory/cash lost

Training Manager

Confidential

Responsibilities:

  • Responsible to implement and execute company’s Policy and Procedures, and oversee field trainers
  • Lost Prevention - Investigate and determine reasons for inventory/cash lost
  • Responsible to implement, execute and track results of audits and physical inventories
  • Worked with outside vendor for Physical Inventories during acquisitions
  • Work with operations manager beta testing processes on cycle counting and physical inventories
  • Project Manager for store conversion to new POS system; created Computer Manuals

Confidential

Training Manager

Responsibilities:

  • Create and implement procedures training store managers on customer service, computer system, inventory and cash control
  • Lost Prevention - Investigate and determine reasons for inventory/cash lost
  • Conduct interviews, address both customer and employee complaints, implement new procedures

District Manager

Confidential

Responsibilities:

  • Responsible for leading 5 stores
  • Promotional representation, pricing/merchandising maintenance, special projects/activities
  • Quarterly reports, cycle counts, inventory value, min/max reports, maintain physical inventory
  • Conduct interviews, address both customer and employee complaints, annual reviews for each store manager

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