IS Analyst - Store Operation Resume - Hire IT People

SUMMARY

Known for exceptional Customer Service, and possessing a unique ability to identify and resolve issues for both internal and external customers. I have Independent leadership qualities that thrive in challenging environments with demanding goals and deadlines.

PROFESSIONAL EXPERIENCE

Confidential

IS Analyst - Store Operation

Responsibilities:

Ability to build strong relationships
Effectively prioritize and direct the execution of tasks in a high-pressure environment.
Expert in store systems and processes, with unique ability to solve complex issues and assist with other departments challenges for both stores and customer-facing issues
Support system between stores, customer service, and multiple departments, including IT, Finance, Credit, Asset Protection, and Training team.
Create processes for acquisitions, and provided on-site and phone store support during transition
Excellent multi-tasking skills, with attention to detail
Experienced on Microsoft Office, Outlook, OneNote, and multiple POS systems
Knowledgeable of Remedy, Salesforce, OneSource, Ceridian, Concur, Egencia

Confidential

Asset Protection Specialist

Responsibilities:

Project manager scheduling stores Physical Inventories and creating Physical Inventory Results report
Inventory specialist
Ability to identify and resolve problems quickly
Successfully create and execute new processes
Worked closely with finance and accounting to resolve matters with stores cash trays and deposits, banking facility concerns, and inventory concerns
Assisted multiple departments with POS issues impacting stores

Analyst

Confidential

Responsibilities:

Execute Physical Inventories, research and determine cause of variances
Work with operations manager beta testing processes on cycle counting and physical inventories
Responsible to implement and execute company’s Policy and Procedures
Lost Prevention - Investigate and determine reasons for inventory/cash lost

Training Manager

Confidential

Responsibilities:

Responsible to implement and execute company’s Policy and Procedures, and oversee field trainers
Lost Prevention - Investigate and determine reasons for inventory/cash lost
Responsible to implement, execute and track results of audits and physical inventories
Worked with outside vendor for Physical Inventories during acquisitions
Work with operations manager beta testing processes on cycle counting and physical inventories
Project Manager for store conversion to new POS system; created Computer Manuals

Confidential

Training Manager

Responsibilities:

Create and implement procedures training store managers on customer service, computer system, inventory and cash control
Lost Prevention - Investigate and determine reasons for inventory/cash lost
Conduct interviews, address both customer and employee complaints, implement new procedures

District Manager

Confidential

Responsibilities:

Responsible for leading 5 stores
Promotional representation, pricing/merchandising maintenance, special projects/activities
Quarterly reports, cycle counts, inventory value, min/max reports, maintain physical inventory
Conduct interviews, address both customer and employee complaints, annual reviews for each store manager