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Project Manager/scrum Master Resume

SUMMARY:

  • Scrum Master/Sr. Business Analyst with 7 years of experience in support for marketing and sales.
  • Well experienced in working on Project ’s alone and managing Project Initiation, Planning, Executing, Controlling and Closing associated with high visibility projects on Product launches, diversifying financial credit portfolio and Product support. Liaison between senior leadership and major stakeholders to establish strategic plans and objectives for projects.
  • Thorough experience working in the Banking, Credit card, Insurance industry on design & analysis of Product Launches, Servicing, Conversions, Claims processing, Billing, Timeline & full lifecycle end - to-end Programm Management .
  • Expert in Project level Processes and Performance metrics, Quality, Change & Control; Risk, Incidents & Issue Management, contingency planning for planned vs. actual
  • Proficient in all phases of the Software Development Life Cycle (SDLC), Agile-Scrum.
  • Expertise as Business Analyst: Gathering Requirements, Business Rules, creating Business Process Models working on ETL’s for QA and User Acceptance Testing (UAT).
  • Primary liais on between the Business teams, Legal & Compliance, Architecture Boards and technology teams and facilitated cross functional interaction on Business Rules
  • Experienced in conducting document analysis, stakeholder reviews, surveys, questionnaires, JAD sessions, brainstorming sessions, reviews and walkthroughs to design BPM Process Workflows
  • Experienced in handling project sprints in Scrum and handling Iteration Planning, grooming and tracking user stories, refining Product Backlog, Retrospective meetings, daily standup meetings
  • Strong expertise in documenting As-is and To-be process target state, Gap analysis, creating Requirements Traceability Matrix to track requirements and Business Rules, UAT and Test plans
  • Motivated self-starter with exceptional team building, leadership, and interpersonal skills
  • Excellent analytical and problem-solving skills with the ability to handle multiple tasks effectively and quickly master new concepts and subjects

SKILL:

  • Salesforce Vignett content Manager
  • Stakeholder Management Business Analyst
  • MS Excel PowerPoint
  • Site catalyst /Omniture Google analytics
  • Add - words Google maps
  • Rally SharePoint
  • Version1 Squids Case Management

TECHNICAL SKILLS:

PROCESSES & METHODOLOGIES: Object Oriented Analysis and Design, User Acceptance Testing (UAT), End-User Change Management, Requirement Specification, Project Management, Scrum Methodology, Agile Methodology, Inquiry management, Product Management, System efficiency management, Complete understanding of ETL process and upstream/downstream data flows.

PROFESSIONAL SUMMARY:

Confidential

Project Manager/Scrum Master

Responsibilities:

  • Defining and mapping detailed functional processes, business logic and data flows for the web products to ensure a full and accurate understanding of application functionality and business data elements required for integration.
  • Using analytical skills to provide insights as well as recommendations for changes for key company decision-makers of business benefits of the proposed solutions.
  • Running daily Scrum meetings to ensure timeliness of the project.
  • Running retrospective meeting at the end of every sprint.
  • Identifying and driving requirement trade-offs by proposing solutions to leadership. identifying issues and escalating them appropriately.
  • Reporting process gaps and work on improving them.
  • Stakeholder management through constant interactions.
  • Liaising with different Stakeholders across the company to manage Business Operations.
  • Adherence of Processes and Functions such as Incident Management, Problem Management, Service Level Management, Knowledge Management.
  • Preparation of daily reports for the burndown chart analysis.
  • Writing, grooming, updating the user stories for team for a smoother agile path.

Confidential

Business Analyst

Responsibilities:

  • Inquiry management within the agreed upon SLA.
  • Provide high touch customer interaction with each Google business Partner.
  • Report Level 1 opportunities for improvement to supervisor.
  • Report engineering issues and work on it to improve quality of process.
  • Work on Google reviews based on policies / guidelines as well as real time Decisio making which requires dynamic problem-solving mind set.
  • Reporting process gaps and work on improving them.
  • Stakeholder management through constant interactions.

Confidential

Senior Analyst/CRM & SRS

Responsibilities:

  • Driving and handling Product/application support & operations delivery with efficiency.
  • Liaising with different Stakeholders across the company to manage Business Operations.
  • Adherence of Processes and Functions such as Incident Management, Problem Management, Service Level Management, Knowledge Management.
  • Analyze and prepare trends of various maintenance and support activities for Reporting and Data Analysis requirement using SFDC report functionality.
  • Strictly maintaining Service Level Agreements and Objectives.
  • Worked on many ETL processes which included Bulk data loads in Merchant Force CRM using Apex Data Loader.
  • Functional enhancement and configuration within Sales-force CRM.
  • Participating in Monthly and Quarterly Management Communication Meets.
  • Assist in troubleshooting, resolving and reporting on application issues while managing operational support.

Confidential

Business Analyst

Responsibilities:

  • User Acceptance Testing for Global Selects Platform for any development (new functionality, regression testing - testing existing functionality)
  • Receive Market requirements for Campaigns; create templates that are used to set-up the Campaign in Global Selects. The Business reviews, tests and approves. (Mini Development)
  • Provide direct support for resolution of issues for teams submitting campaign offers. This support includes problem resolution for marketing managers (via Lotus Notes Db queue) to resolve and respond to the requester with instructions on how to resolve it on their own next time.
  • Additional user support includes direct support (i.e. bulk upload of offers or images, etc.) without the requester attempting themselves.
  • SPOC for development of materials and providing support to the team.
  • Gather requirements from Marketing Managers to build campaign portals in Global Selects showing Amex offers for 100+ locations across the globe.
  • Handled end to end migration changes which included the up gradation of V.NET system to Sales-force.
  • Worked on reports for SELECTS requests which included timely completion & involvement of appropriate technical support teams which in turn resulted in timely resolution of marketing partner concerns.
  • Regular operational and progress reports to the clients. The reporting and analytics was extended beyond the operational reporting which provided the data to clients for online analytics.

Confidential

Senior Credit Analyst

Responsibilities:

  • Rating credit file after validating the report
  • Validation of a consumer regarding Bankruptcy, Judgement, state lien, Federal Lien, all kinds of loan, insurance related matters.
  • Work on consumer disputes regarding their problems on credit report.
  • Preparing daily MIS reports.
  • Responsible for comprehending and addressing consumer disputes effectively and forwarding them for further investigation.
  • Responsibilities also include gathering, analyzing, delivering critical information required for processing and ensuring 100% accuracy is achieved.
  • Ensure the highest levels of Quality through rightful execution.

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