SUMMARY
- Results focused director with over 20 years experience designing, developing, and deploying hardware and software solutions for the Retail, Restaurant, and Grocery industries.
- Expert at identifying retailer’s current POS solution challenges, while quickly developing functional specs and requirements for new solutions.
- Current knowledge of new innovations, front end operations, back office reporting functions, and accounting procedures.
- Decisive project manager with success in leading software development, QA, integrations, training, and support.
- Demonstrated ability to wear multiple hats and excel in diverse projects within the IT department.
- Track record of spearheading operational improvements to drive productivity and reduce costs while excelling in dynamic, demanding environments.
- Throughout my career, I was perceived to be an expert in all POS products and services, while regularly called upon to defend the benefits in front of customers and partners.
- Program / Project Management
- Requirement Analysis, definition and functional specs creation.
- Leading and coordinating project activities with multiple teams and integration points.
- Project Status Tracking and Reporting
- Issue and Risk tracking and management
- Budget, P&L, and Resource tracking
- Management of Design, Development, and Implementation process.
- Management of 3rd party service providers.
- Management of solution training and support
- Mobile solution design
- Defect Tracking
- Omnichannel Solution delivery across all platforms
- Payment platform architecture and tokenization delivery.
- Test case preparation and execution for System, Regression testing
- Executing/ Supporting User Acceptance Testing
- Technical Writing (Manuals/System Specs)
- Integration with SAAS solutions
- Management of pilot, deployment, and rollout planning.
- Good understanding of Load Testing
- Expert understanding of Retail, Grocery, and Hospitality POS solutions.
- Credit/Debit processing certification.
- Gap Analysis
- Loss Prevention
PROFESSIONAL EXPERIENCE
Confidential
Retail Analyst / Consultant
Responsibilities:
- Developed Functional Specifications for custom application development.
- Scoped and designed integration and tokenization specifications for new Payment provider.
- Implemented Vertex Tax engine and designed Tax Exempt processing functions.
- Developed test cases and scripts.
- Identified and documented gaps between current solution and Netsuite POS solution.
- Architect and analyst for design of several custom POS functions.
Confidential
POS Architect / Business Analyst
Responsibilities:
- Managing team of 8 consisting of BA, offshore development, and technical consultant.
- Managing timeline, development, QA, SOW, Defects, and Risks.
- Thorough technical understanding of POS, Credit / Debit Processors, and all other integration points.
Confidential
POS Solution Architect / Project Consultant
Responsibilities:
- Managed Project schedule, status reporting and project status meetings
- Managed end - to-end Implementation process including Project Kick-off, Scope Definition, Requirement documentation, Development, testing, implementation and user sign-off.
- Managed Oracle’s QA process and consulted with customer on their QA procedures.
- Managed entire Software Modification process from requirement definition to QA.
- Tracked and reported defect status
- Managed off-shore and on-shore software development.
- Created and managed timelines and budgets.
- Managed pilot and deployment procedures along with 3rd party service providers.
Confidential
Retail Consultant (Contract)
Responsibilities:
- Designed and documented service, support, and deployment policy and procedures.
- Managed Project schedule, status reporting and project status meetings
- Managed end-to-end Implementation process including Project Kick-off, Scope Definition, Requirement documentation, Development, testing, implementation and user sign-off.
Confidential
Project Manager
Responsibilities:
- Collaborated and interfaced with marketing and promotion teams in designing special loyalty promotions on the IBM 4690 ACE solution.
- Designed, developed, QA’d, documented, and deployed special store promotions on the POS.
- Managed Project schedule, status reporting and project status meetings
- Managed entire Software Modification process from requirement definition to QA.
- Designed reporting and updated exemption reporting solution.
