Retail Analyst / Consultant Resume

SUMMARY

Results focused director with over 20 years experience designing, developing, and deploying hardware and software solutions for the Retail, Restaurant, and Grocery industries.
Expert at identifying retailer’s current POS solution challenges, while quickly developing functional specs and requirements for new solutions.
Current knowledge of new innovations, front end operations, back office reporting functions, and accounting procedures.
Decisive project manager with success in leading software development, QA, integrations, training, and support.
Demonstrated ability to wear multiple hats and excel in diverse projects within the IT department.
Track record of spearheading operational improvements to drive productivity and reduce costs while excelling in dynamic, demanding environments.
Throughout my career, I was perceived to be an expert in all POS products and services, while regularly called upon to defend the benefits in front of customers and partners.
Program / Project Management
Requirement Analysis, definition and functional specs creation.
Leading and coordinating project activities with multiple teams and integration points.
Project Status Tracking and Reporting
Issue and Risk tracking and management
Budget, P&L, and Resource tracking
Management of Design, Development, and Implementation process.
Management of 3rd party service providers.
Management of solution training and support
Mobile solution design
Defect Tracking
Omnichannel Solution delivery across all platforms
Payment platform architecture and tokenization delivery.
Test case preparation and execution for System, Regression testing
Executing/ Supporting User Acceptance Testing
Technical Writing (Manuals/System Specs)
Integration with SAAS solutions
Management of pilot, deployment, and rollout planning.
Good understanding of Load Testing
Expert understanding of Retail, Grocery, and Hospitality POS solutions.
Credit/Debit processing certification.
Gap Analysis
Loss Prevention

PROFESSIONAL EXPERIENCE

Confidential

Retail Analyst / Consultant

Responsibilities:

Developed Functional Specifications for custom application development.
Scoped and designed integration and tokenization specifications for new Payment provider.
Implemented Vertex Tax engine and designed Tax Exempt processing functions.
Developed test cases and scripts.
Identified and documented gaps between current solution and Netsuite POS solution.
Architect and analyst for design of several custom POS functions.

Confidential

POS Architect / Business Analyst

Responsibilities:

Managing team of 8 consisting of BA, offshore development, and technical consultant.
Managing timeline, development, QA, SOW, Defects, and Risks.
Thorough technical understanding of POS, Credit / Debit Processors, and all other integration points.

Confidential

POS Solution Architect / Project Consultant

Responsibilities:

Managed Project schedule, status reporting and project status meetings
Managed end - to-end Implementation process including Project Kick-off, Scope Definition, Requirement documentation, Development, testing, implementation and user sign-off.
Managed Oracle’s QA process and consulted with customer on their QA procedures.
Managed entire Software Modification process from requirement definition to QA.
Tracked and reported defect status
Managed off-shore and on-shore software development.
Created and managed timelines and budgets.
Managed pilot and deployment procedures along with 3rd party service providers.

Confidential

Retail Consultant (Contract)

Responsibilities:

Designed and documented service, support, and deployment policy and procedures.
Managed Project schedule, status reporting and project status meetings
Managed end-to-end Implementation process including Project Kick-off, Scope Definition, Requirement documentation, Development, testing, implementation and user sign-off.

Confidential

Project Manager

Responsibilities:

Collaborated and interfaced with marketing and promotion teams in designing special loyalty promotions on the IBM 4690 ACE solution.
Designed, developed, QA’d, documented, and deployed special store promotions on the POS.
Managed Project schedule, status reporting and project status meetings
Managed entire Software Modification process from requirement definition to QA.
Designed reporting and updated exemption reporting solution.

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