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Retail Analyst / Consultant Resume

SUMMARY

  • Results focused director with over 20 years experience designing, developing, and deploying hardware and software solutions for the Retail, Restaurant, and Grocery industries.
  • Expert at identifying retailer’s current POS solution challenges, while quickly developing functional specs and requirements for new solutions.
  • Current knowledge of new innovations, front end operations, back office reporting functions, and accounting procedures.
  • Decisive project manager with success in leading software development, QA, integrations, training, and support.
  • Demonstrated ability to wear multiple hats and excel in diverse projects within the IT department.
  • Track record of spearheading operational improvements to drive productivity and reduce costs while excelling in dynamic, demanding environments.
  • Throughout my career, I was perceived to be an expert in all POS products and services, while regularly called upon to defend the benefits in front of customers and partners.
  • Program / Project Management
  • Requirement Analysis, definition and functional specs creation.
  • Leading and coordinating project activities with multiple teams and integration points.
  • Project Status Tracking and Reporting
  • Issue and Risk tracking and management
  • Budget, P&L, and Resource tracking
  • Management of Design, Development, and Implementation process.
  • Management of 3rd party service providers.
  • Management of solution training and support
  • Mobile solution design
  • Defect Tracking
  • Omnichannel Solution delivery across all platforms
  • Payment platform architecture and tokenization delivery.
  • Test case preparation and execution for System, Regression testing
  • Executing/ Supporting User Acceptance Testing
  • Technical Writing (Manuals/System Specs)
  • Integration with SAAS solutions
  • Management of pilot, deployment, and rollout planning.
  • Good understanding of Load Testing
  • Expert understanding of Retail, Grocery, and Hospitality POS solutions.
  • Credit/Debit processing certification.
  • Gap Analysis
  • Loss Prevention

PROFESSIONAL EXPERIENCE

Confidential

Retail Analyst / Consultant

Responsibilities:

  • Developed Functional Specifications for custom application development.
  • Scoped and designed integration and tokenization specifications for new Payment provider.
  • Implemented Vertex Tax engine and designed Tax Exempt processing functions.
  • Developed test cases and scripts.
  • Identified and documented gaps between current solution and Netsuite POS solution.
  • Architect and analyst for design of several custom POS functions.

Confidential

POS Architect / Business Analyst

Responsibilities:

  • Managing team of 8 consisting of BA, offshore development, and technical consultant.
  • Managing timeline, development, QA, SOW, Defects, and Risks.
  • Thorough technical understanding of POS, Credit / Debit Processors, and all other integration points.

Confidential

POS Solution Architect / Project Consultant

Responsibilities:

  • Managed Project schedule, status reporting and project status meetings
  • Managed end - to-end Implementation process including Project Kick-off, Scope Definition, Requirement documentation, Development, testing, implementation and user sign-off.
  • Managed Oracle’s QA process and consulted with customer on their QA procedures.
  • Managed entire Software Modification process from requirement definition to QA.
  • Tracked and reported defect status
  • Managed off-shore and on-shore software development.
  • Created and managed timelines and budgets.
  • Managed pilot and deployment procedures along with 3rd party service providers.

Confidential

Retail Consultant (Contract)

Responsibilities:

  • Designed and documented service, support, and deployment policy and procedures.
  • Managed Project schedule, status reporting and project status meetings
  • Managed end-to-end Implementation process including Project Kick-off, Scope Definition, Requirement documentation, Development, testing, implementation and user sign-off.

Confidential

Project Manager

Responsibilities:

  • Collaborated and interfaced with marketing and promotion teams in designing special loyalty promotions on the IBM 4690 ACE solution.
  • Designed, developed, QA’d, documented, and deployed special store promotions on the POS.
  • Managed Project schedule, status reporting and project status meetings
  • Managed entire Software Modification process from requirement definition to QA.
  • Designed reporting and updated exemption reporting solution.

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