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Senior Technology Manager Resume

San Francisco, CA

SUMMARY

  • An experienced and successful IT leader with more than 20 years in Project Management, Consulting Services, and Software Quality Assurance management, including team building, delivering business transformations and large - scale technology implementations, consulting experience in business and systems planning, integrating new technologies with legacy systems, infrastructure engineering for operational efficiency, resiliency and security.
  • Highly organized and motivated, committed to successful delivery of strategic initiatives, tactical projects, and customer service improvements and with sense of ownership in planning.
  • Successfully delivered e-commerce enterprise platform solutions and Digital B2B and B2C operations, led complex application integrations testing and infrastructure deployments validation by using cross-functional teams, providing guidance and analytical support with progress monitoring and reporting.
  • Possess an exceptional leadership, strong communication skills to build productive resources structures and develop strong business relationships.

TECHNICAL SKILLS

Operating Systems: Windows, MacOS, iOS, Tandem (Mainframe), UNIX

Software packages &tools: Jira, Confluence, MS Project, Visio, MS Exchange, MS Office tools, VSS, MS Sharepoint, Documentum, CVS, Microsoft TFS,Crystal Reports, Front Range ITSM (ITIL), CAD, EDI, SAP/R3, SAP NetWeaver, ARIS for SAP, SAP Solution Manager, Workday HR/FN, Subversion, Remedy, Merant PVCS Tracker, Bugzilla, IBM/Rational (ClearCase, Requisite Pro), Management Tools through IBM/Rational Unified Process (RUP), Rational Test Suite (RequisitePro, Robot, Clear Quest, Test Manager, Functional Tester, Performance Tester), Atlassian (Jira, Confluence), Rally, Clarizen, Version One, HP Quality Center (Test Director, Quick Test Pro, Load Runner), Segue (Silk Test, Silk Pilot, Silk Performer), Workday Human Capital and Kainos Testing Framework

Programming Languages: VB, C, Visual C++, VB Script, HTML, XML, J2EE

Databases: SQL Server, DB2, Oracle 8i, 10g, Informix VB, C, Visual C++, VB Script, HTML, XML

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Senior Technology Manager

Responsibilities:

  • Identify risks of proposed deployment schedules, develop contingency plans with the PM team and present options (noting the recommended option) to NextGen program leadership
  • Plan and facilitate individual production deployments (create CRs, conduct implementation plan walkthroughs, send FRB-wide deployment notifications, facilitate deploy)
  • Formal turnover of new features/updates/defect fixes from dev teams to production support team.
  • Facilitate weekly deployment planning sessions with NextGen team to develop/maintain deployment schedules (currently scheduled for M/W). Deployment schedules in corporate all non-prod and production deployments, all NPE testing, all dependencies of both internal and external activities, components and interfaces (such as Wingspan, IDMS, YMedia) that lead up to production deployments.
  • Synchronize groups' QA/Regression/UAT/Smoke tests.
  • Facilitate NPE deployments. Coordinate Vendor and Mobile deployments in all QA, UAT and Pre-prod environments.
  • Identify tasks needed to meet all Info Sec requirements and open Risk Assessment items.
  • Responsible for the completion of all DR tests for NextGen
  • Synchronize DR strategy or infra changes to overall Digital Channels business unit BCP plan

Confidential, San Francisco - CA

Director, Program Management

Responsibilities:

  • Manage Cloud based SaaS platform (J2EE) implementation and integration, including Digital/Mobile modules, Data Conversion, as well as production maintenance and technical support for US based and International Customers.
  • Plan and manage project portfolios of $2M - $21M Budget execution
  • Develop and negotiate SOW’s for the external customers implementations
  • Manage estimation effort process and design capacity based delivery plan
  • Perform the Delivery team resources allocation and planning with full accountability for delivery
  • Running a PMO extensive involvement in budgeting, KPI’s reporting to all stakeholders levels, staffing, resource planning & allocation, auditing and disaster recovery planning
  • Manage day-to-day code development lifecycle and legacy data conversion processes with the delivery leads
  • Perform program executive tracking, reporting, and change management support, using and administrating Atlassian Jira - Confluence
  • Provide technical leadership to deployments, including release scheduling
  • Supervise the On/Off-shore based Delivery teams, including BA/Dev/QA/Architecture resources Mentor and guide Customer’s personnel through Scrum based SDLC, including Scrum training process on the Customer’s site.

Confidential, Oakland, CA

Consulting Manager/ Quality Engineering

Responsibilities:

  • Provide quality management support to Scrum based implementations of the projects portfolio (SIT/BIT/UAT phases), including SAP International implementation (ATLAS), Essbase reporting system, Tax International Project (Sabrix), HP Project Portfolio Management tool (PPM)
  • Perform Scrum fundamentals training course to internal Customers, including PMO, Product CME’s
  • Create and maintain IEEE recommended documentation to all SDLC phases, including Business Requirements Documents, Requirements Traceability Metrics, Test Plans, Production Release Gate Review Checklists, Change Management Request repository
  • Design, implement and manage ARIS - SAP Solution Manager - HP Quality Center Integration Project, including requirements traceability and test reporting workflow setup and maintenance
  • Manage Enterprise System DR service
  • Schedule and supervise Quarterly DR exercise, including 3rd party vendors participation
  • Perform HP Quality Center 10.0 Site Administration
  • Provide HP QC Users Training
  • Report projects UAT Daily status to Clorox Executive Management
  • Support and maintain SIT/BIT/UAT phase defect management processes
  • Perform Vendor Management process support, including Agile development reporting and progress analysis

Confidential, Sacramento, CA

Senior Consulting Manager

Responsibilities:

  • Provided IV&V, IPOC and QA Services for this $12M project with 24,000+ users.
  • IV&V Management, as well as creation of UAT Risk Management, Test Plans and UAT reports to OSI/CDSS Executive Management Control Board based on IEEE 1012 standards and best recommended practices.
  • Status Reporting of IV&V procedures based on IEEE Standard 1012, Quality Assurance review and Project Management of the UAT phase.
  • Implemented PMBOK, IEEE and ITIL guidelines for creation of UAT Phase analysis, review and lesson learned report.

Senior Consulting Manager

Confidential

Responsibilities:

  • Provide management support and review-analysis to Confidential II project UAT phase.
  • Lead and support Vendor Management UAT program
  • Develop and implement UAT Acceptance criteria and SLA sign-off procedures to Agile (RUP) based implemented projects
  • Monitor and report project UAT status and progress on weekly basis
  • Create monthly UAT reports to OSI/CDSS Management
  • Configure and implement HP Quality Center v. 10.0 Enterprise Edition
  • Perform HP Quality Center 10.0 Site Administration
  • Provide HP QC Users Training
  • Support and maintain UAT phase defect reporting and analysis to implementation Vendor

Confidential, Sacramento, CA

Implementation Manager - SCRUM Coach

Responsibilities:

  • Implement and manage SCRUM based development; testing and deployment of the Web Services, .NET, DB2 based eApply UI Mod application framework integrated with Main Frame (DB2) based Identity Verification sources.
  • Maintain Sprint planning and reporting processes, as well as team’s Velocity analysis
  • Train and mentor IT and PMO teams on SCRUM methodology and Agile fundamentals.
  • Manage infrastructure implementation for integrated EDD Domain and Datacenter based environments.
  • Implement Scrum based development methodology
  • Manage Project implementation teams with 5 direct reports

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