Engagement Manager Resume

SUMMARY:

Experience in project management for services implementation and software development on public and private sector.
Experience in operational management for services department - consulting and training, and regional coordination for revenue and expenses forecast and high management reporting.
Experience in business analysis, system analysis, testing and systems requirements documentation, technical writing, business process design/re-engineering, work flow assessment and design, data conversion analysis.
Experience in customer interaction, relationship with high management in report status and quick understanding of business requirements, and problem solution.

TECHNICAL SKILLS:

Office Suite(Open Office and MS Office), Project Management suites(Primavera, Artemis and MS Project), development languages(Visual Basic, SQLWindows/Centura, Cobol, C++, PHP, HTML and Assembler), data bases(Oracle, Sybase, SQLServer, SQLBase, MySql, InterBase and Postgres) and operation systems(Red Hat, Mandriva, OpenSuse and Windows).

PROFESSIONAL EXPERIENCE:

Confidential

Engagement Manager

Responsibilities:

Responsible for PSO project management initiatives, supporting delivery team, including Confidential consultants and subcontractors, coordinating, tracking and measuring project success with customers.
Leading simultaneous projects execution with high complex IT profile and working close to the sales team to achieve the defined objectives in the sales process with the customer.
Lead virtualization software implementation for site recovery, monitoring, and physical to virtual migration and automatization process for customers from public and private sector

Confidential

Project Manager

Responsibilities:

Responsible for service team engagement, monitoring the project throughout all life cycle, since technical proposal creation until closeout with customer approval.
Managed simultaneous projects of a highly complex nature, with local or remote teams including external partners.

Confidential

Program and Resource Manager

Responsibilities:

I am managing off shore projects in a telecommute environment.
Under my responsibility I have 4 environments and about 120 persons where I am the link between the project requester and the resource owner department.

Confidential

Service Manager and Project Manager

Responsibilities:

Responsible for services operational coordination for Latin America region reporting directly to the Regional Manager services revenue, expenses and sales forecast.
Responsible for service team engagement and project management.
Lead the Project Management Software Implementation for Confidential ; Lead the Global Learning Service Transformations Project for Confidential ; Lead Red Hat Enterprise Linux and JBoss Application Server implementation projects for public and private sector.

Confidential

Project Manager

Responsibilities:

Responsible throughout the entire project lifecycle until client approval.
Managed simultaneous IT infrastructure projects with a highly complex nature, with local and remote teams and external partners.
Established and managed realistic project schedules, cost and risks plans.

Confidential

Project Manager

Responsibilities:

Responsible throughout the entire project lifecycle until client approval.
Managed simultaneous projects of a highly complex nature, with local and remote teams and external partners.

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