Senior Program/Project Manager Resume

SUMMARY

A seasoned IT professional with extensive experience of broad - based management in Systems Design and Development, Implementation, Project Management, Support, and Customer Relationship Development .

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Senior Program/Project Manager

Confidential

Responsibilities:

A second SAP ECC instance is being created with multiple satellite applications being connected.
A second SAP BW instance is being created with only the historic data from the business unit being divested.
A second SAP CRM instance is being created with only customers and agents for the divested company, and with additional satellite applications.

Senior Program/Project Manager

Confidential

Responsibilities:

Digital Life which is the Confidential home security offering. Managing enhancements related to Van fulfillment, including returns and refunds.
Warehouse Management Systems (WMS) enhancement integration with store systems to reduce time and effort for project receiving in the Corporate Owned Retail (COR) stores.
Managing multiple Oracle and middleware (YODA) projects in conjunction with OPUS, the front-end POS application.

Senior Program/Project Manager

Confidential

Responsibilities:

Providing program level oversight to multiple clients and client engagements ranging from telecommunications, retail, and manufacturing industries.
Participated in several RFP responses including an SAP upgrade opportunity.
Managed company and client resources, budgets, timelines, scope, and deliverables.
Developed new business opportunities with new and existing clients.

Senior Technical Project Manager

Confidential

Responsibilities:

Responsible for managing the successful delivery; design, build, testing, and deployment of this new application.
Responsible for all deliverables, team resources, business interaction, and executive presentations.

SAP Practice Director

Confidential

Responsibilities:

Responsible for the successful delivery of the East coast SAP projects, with new or existing customers.
Was the Confidential executive sponsor on the East coast SAP projects
Was instrumental in the formation of the Confidential implementation methodology which was a combination of ASAP, Waterfall, and Agile.
Supporting the scoping, estimating and staffing of East coast SAP projects
Support the SAP off-shore team as an extension of the US-based SAP practice
Overall management of the SAP practice in the East & Central regions including resource management, pre-sales activities, consulting activities, managed support activities and industry solution development activities
Various industries, covering the Order to Cash, Procure to Pay, and Plan to Produce processes.
Modules: FI/CO, MM, PP, SD, WM, SM, SCM (APO), AFS, IS-Retail, BI, and HCM.
Coordinated key custom development ‘bolt ons’ such as revenue recognition and customer specific order entry front ends.

Sr. Program Manager

Confidential

Responsibilities:

Managing multiple implementations of the core modules of SAP’s ERP offering.
Various industries, covering the Order to Cash, Procure to Pay, and Plan to Produce processes.
Modules: FI/CO, MM, PP, SD, WM, SM, SCM (APO), AFS, IS-Retail, BI, and HCM.
Managed complex implementations involving SAP, and custom applications, (i.e. hand held device integration, revenue recognition, and legacy integration) from discovery, requirements, and design through testing, training, and go live.
Multiple team and budget responsibilities.
Continual client interaction to insure customer satisfaction.
Overall P & L responsibilities for each project.
Ensure all projects provided consistent deliverables.

Business Development/Account Manager

Confidential

Responsibilities:

Sr. Program Manager

Confidential

Responsibilities:

Review of potential software vendors, contract negotiations, and product implementation.
Conducted initial discovery sessions and coordinated vendor presentation/demonstrations.
Once SAP was selected by the steering committee, I negotiated contracts for software license, annual maintenance, and implementation.
Established standard PMO deliverables and methodologies that were consistent with the client expectations and ASAP methodology.
Responsibilities for this multi-division, multi-site project included timeline, budget, and personnel, as well as, coordinating the efforts of SAP business partner and Confidential staff utilizing the ASAP methodology.
Modules included: CS, FI/CO, MM, PP, SD, HCM, WM.
Staff mentoring and support.