SUMMARY
- A seasoned IT professional with extensive experience of broad - based management in Systems Design and Development, Implementation, Project Management, Support, and Customer Relationship Development .
AREAS OF EXPERTISE
- Managed global teams and projec ts
- Concurrent projects/budgets
- Excellent communication and team building skills
- Proficient in Agile and Waterfall project management methodologies
- Excellent customer relationships
- Opportunity development
PROFESSIONAL EXPERIENCE
Senior Program/Project Manager
Confidential
Responsibilities:
- A second SAP ECC instance is being created with multiple satellite applications being connected.
- A second SAP BW instance is being created with only the historic data from the business unit being divested.
- A second SAP CRM instance is being created with only customers and agents for the divested company, and with additional satellite applications.
Senior Program/Project Manager
Confidential
Responsibilities:
- Digital Life which is the Confidential home security offering. Managing enhancements related to Van fulfillment, including returns and refunds.
- Warehouse Management Systems (WMS) enhancement integration with store systems to reduce time and effort for project receiving in the Corporate Owned Retail (COR) stores.
- Managing multiple Oracle and middleware (YODA) projects in conjunction with OPUS, the front-end POS application.
Senior Program/Project Manager
Confidential
Responsibilities:
- Providing program level oversight to multiple clients and client engagements ranging from telecommunications, retail, and manufacturing industries.
- Participated in several RFP responses including an SAP upgrade opportunity.
- Managed company and client resources, budgets, timelines, scope, and deliverables.
- Developed new business opportunities with new and existing clients.
Senior Technical Project Manager
Confidential
Responsibilities:
- Responsible for managing the successful delivery; design, build, testing, and deployment of this new application.
- Responsible for all deliverables, team resources, business interaction, and executive presentations.
SAP Practice Director
Confidential
Responsibilities:
- Responsible for the successful delivery of the East coast SAP projects, with new or existing customers.
- Was the Confidential executive sponsor on the East coast SAP projects
- Was instrumental in the formation of the Confidential implementation methodology which was a combination of ASAP, Waterfall, and Agile.
- Supporting the scoping, estimating and staffing of East coast SAP projects
- Support the SAP off-shore team as an extension of the US-based SAP practice
- Overall management of the SAP practice in the East & Central regions including resource management, pre-sales activities, consulting activities, managed support activities and industry solution development activities
- Various industries, covering the Order to Cash, Procure to Pay, and Plan to Produce processes.
- Modules: FI/CO, MM, PP, SD, WM, SM, SCM (APO), AFS, IS-Retail, BI, and HCM.
- Coordinated key custom development ‘bolt ons’ such as revenue recognition and customer specific order entry front ends.
Sr. Program Manager
Confidential
Responsibilities:
- Managing multiple implementations of the core modules of SAP’s ERP offering.
- Various industries, covering the Order to Cash, Procure to Pay, and Plan to Produce processes.
- Modules: FI/CO, MM, PP, SD, WM, SM, SCM (APO), AFS, IS-Retail, BI, and HCM.
- Managed complex implementations involving SAP, and custom applications, (i.e. hand held device integration, revenue recognition, and legacy integration) from discovery, requirements, and design through testing, training, and go live.
- Multiple team and budget responsibilities.
- Continual client interaction to insure customer satisfaction.
- Overall P & L responsibilities for each project.
- Ensure all projects provided consistent deliverables.
Business Development/Account Manager
Confidential
Responsibilities:
- Net new sales in the Southeast region.
- Developed relationships with SAP counterparts in the region.
- Quickly populated pipeline with viable prospects.
- Sold additional modules and third party products to existing accounts.
- Achieved annual plan in 9 months.
- Used SalesForce CRM
Sr. Program Manager
Confidential
Responsibilities:
- Review of potential software vendors, contract negotiations, and product implementation.
- Conducted initial discovery sessions and coordinated vendor presentation/demonstrations.
- Once SAP was selected by the steering committee, I negotiated contracts for software license, annual maintenance, and implementation.
- Established standard PMO deliverables and methodologies that were consistent with the client expectations and ASAP methodology.
- Responsibilities for this multi-division, multi-site project included timeline, budget, and personnel, as well as, coordinating the efforts of SAP business partner and Confidential staff utilizing the ASAP methodology.
- Modules included: CS, FI/CO, MM, PP, SD, HCM, WM.
- Staff mentoring and support.
