Project Manager Resume Freeport, ME - Hire IT People

TECHNICAL SKILLS:

Software: Experienced with Microsoft (SharePoint Online/On - Prem 8 yrs, Teams 1 yr, Yammer 1 yr, Delve 1 yr, Office 365 1 yr, TFS 5 yrs, Project Professional 11 yrs, Project Online/ Project Server 10 yrs, Source Safe 3 yrs, Access 13 yrs, SQL 8 yrs, Word 19 yrs, Excel 19 yrs, PowerPoint 11 yrs, Visio 11 yrs, OneNote 11 yrs, Outlook 18 yrs), TeamViewer 5 yrs, Perforce 8 yrs, Lotus Notes 13 yrs and FileZilla 5 yrs.

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Freeport, ME

Responsibilities:

Coordinated and tracked the implementation of sixty plus concurrent SharePoint Online site projects.
Improved project management processes by initially implementing Microsoft Project Professional 2016 linked to a SharePoint Online Task List.
Later expanded project management processes by implementing Microsoft Project Online 2016 to track and manage projects, portfolios and reporting.
Improved reporting with the use of Microsoft Excel PivotTable reports linked to SharePoint Online.
Used Office 365 including OneNote, Teams, Yammer and Delve to communicate and collaborate with.
Streamlined incoming work requests by implementation a Demand Management Request process.
Regularly worked with SharePoint Online Documents, Lists, and Tasks libraries including permissions.
Extensive use of OneNote notebooks to document meetings, SOP’s material and more.

Customer Service Representative

Confidential, Portland, ME

Responsibilities:

Assisted customers with basic inquiries, promoted and sold products and services, entered and confirmed sales, and resolved basic customer problems.
Utilized system resources to stay abreast of changes to build/strengthen customer's personal relationship with Confidential .
Helped customers with questions about products and services.
Three customers requested that I receive special recognition for providing above & beyond service.
Participated in continuous learning opportunities offered by the department.
Assisted customers with the return or exchange processes to assure they were 100% satisfied.
Provided status information on orders and backorders.
Found store stock availability on items when warehouse was out of stock or back ordered.

Branch Manager

Confidential, ME

Responsibilities:

Managed the day - to-day operations of a Home Health and Mental Health agency.
Collaborated with senior management, supervisors, office staff and direct service provider staff to assure we provided the highest quality services.
Managed up to 7 office staff and 64 direct service provider staff.
Identified workflow inefficiencies then formulated and implemented process improvements.
Presented design recommendations and implemented QA processes for an on-line application system.
Troubleshot and supported computer equipment and software for the Presque Isle office.
Designed and created analytical Excel reports to identify problem areas needing improvements.

Director of Development Operations/Project Manager

Confidential, Caribou, ME

Responsibilities:

Performed end-to-end project management work with little supervision in fast paced environment.
Directed, managed and empowered up to 20 people in 4 teams (local and geographically dispersed).
Assessed, prioritized, and addressed risks and issues in frequently changing environments.
Managed multi-department organizational process improvement projects.
Experienced with projects spanning from a few weeks to over a year.
Consistently completed projects on time and within budget for 10 years.
Independently identified, documented and prioritized all activities.
Proactively identified problems, shortcomings, or missing processes and developed effective solutions.
Used Microsoft Project for 8 years to manage project timelines, activities, resources and milestones.
Employment ended because of office closure and work moved to Kennesaw Georgia.

We provide IT Staff Augmentation Services!

Project Manager Resume

Freeport, ME

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship