SUMMARY

• 7+ Years of experience in Enterprise Telecom (Service Fulfillment & inventory management), OSS/BSS, software testing and Solution support.
• Ability to collaborate and communicate effectively between business and technical worlds puts me in a strategic position.
• Exposure to end - end OSS and BSS suites and products of Telecom domain like CRM, Order management, service fulfillment, Inventory, Billing, Network and Equipment Management Systems and Network Planning.
• Capable of conducting change analysis, assessment and testing across entire value chain from CRM, Order Management, Service Fulfillment, Network Provisioning, inventory management and Service Assurance.
• Accountable for providing product and domain trainings on OSS solution and tools.

TECHNICAL SKILLS

CRM and OMS: Amdocs CRM, Siebel CRM, Amdocs OMS, Confidential Order Care14.1, Confidential Catalog manager 14.1

Number Manager: Amdocs SRM (Subscriber resource manager), ECNM ( Confidential Customer Number Manager)

Service fulfillment and Provisioning: Amdocs OSS, Confidential OSS, Cramer8.1, Confidential Granite Inventory 9.1, EDR 9.0 ( Confidential discovery and reconciliation)

Network Management: Confidential SoEM (Equipment management system), Confidential SoNM (Network management System)

Network Planning: ENE 7.0 ( Confidential Network Engineer)

Billing: Turbo Charging 8.1, Ensemble

Platform: LINUX, Unix, Windows

Database: SQL, Toad (Oracle)

Other Tools: Quality Center, Putty, SMS, Metis, Remedy

PROFESSIONAL EXPERIENCE

Confidential

SW Test Team Lead

Responsibilities:

• Manage a Team of Six, train them on the provided solution and ensure the project delivery.
• Acting in a consultancy capacity to other teams like ATT management, Amdocs Senior management, Amdocs development and Testing and Quality.
• Manage the requirements and ensure that all the phases have the traceability to the requirements.
• Perform project Analysis, estimations, planning and reporting.
• Project progress monitoring & reporting, project level issues resolution, conflict resolution and cross functional process flow monitoring.
• Perform project retrospection and project closure activities.

Confidential

Senior Engineer

Tool: /Application Used: Granite 9.1, Order care 5.1/14.1, ECNM 14.1/15.0, ENE 7.0, EDR 9.0

Responsibilities:

• Responsible for supporting multiple Confidential products and the solutions for Australian region.
• Point of contact for the customer and the team to address all the issues/queries related to process flows and provide necessary guidance.
• Help Solution Architect to develop process flows “As-is” & “To-be” business process models to optimize system interaction between IT applications.
• Collaborate with business leads to understand, prioritize and consolidate business requirements.
• Understand the HLD (High level design) and review the same.
• Represent Confidential in various customer meetings and urgent issues.
• Handle daily CSR (customer service requests) to troubleshoot the issues in production or in test environment and complete them in given SLA.
• Supporting customer and testing team for Order management and Service Fulfillment, Granite (inventory management), ECNM (Number manager) related issues.

Confidential

Senior Engineer

Tool: /Application Used: SO-EM,SO-NM, Metis, SMS

Responsibilities:

• Supporting live network issues for So-Em, SO-NM and Wi-Fi manager (Airtel).
• Handling different triage calls with client and other vendors in order to resolve the issue.
• Handling Emergency issues for with client.
• Checking the provisioning of different Physical and Virtual Circuits (UNI, LAG, EVC) on Devices.
• Troubleshoot the problematic circuits on live Confidential .
• Attend weekly stand up meeting with client.
• Responsible for testing Order management and Service Fulfillment.
• Understanding of Interface Design Documents and review the same.
• To handle the Production SRs and complete them in given SLA.
• Preparation of Daily and Weekly Progress reports for different SRs.

Confidential

Functional Test Engineer

Tool: /Application Used: CES 8.1, Ensemble 6.0, Turbo Charging 8.1

Responsibilities:

• Accountable for Understanding High Level Design Documents of Amdocs modules and review them along with Business People by attending HLD Review Sessions.
• Planning and Managing of Test Data for all the modules.
• Understanding of Interface Design Documents and review the same.
• Making the Business Users to have clear idea on execution of Test Cases.
• Accountable for Environment Sanity, Bill run.
• Involved in managing Defect calls with development and test team.
• Responsible for Test Case writing and execution
• Running of various Services Web Logic and Daemons required for Project.
• Responsible for writing, execution and reviewing of test cases.
• Accountable for data creation, Environment Sanity, Bill run
• Accountable for integration test for subsystem change.
• Involved in managing Defect calls with development and test team.
• Responsible for Test Case writing and execution

Confidential

Responsibilities:

• E2E testing for new products and flows.
• E2E Testing for Postpaid, Prepaid, IP-TV, IP-Phone etc.
• Create orders on CRM, Check order on OMS and all downstream systems.
• Check for Service Fulfillment and Assurance.
• Check the created network from Cramer.
• Worked as Resource manager and POC for Data Creation activities.
• Attend daily meetings with client.
• Send Daily Project Status Report.
• I was a part of client’s TCoE (Testing center of Excellence) team.