Project Coordinator Resume Camp Hill PA - Hire IT People

Professional Profile

Experienced business services analyst with proven abilities in project development and management including 11 years of call center operations in high-volume domestic and international operations.

Windows (NT, XP, Vista, 7)
Mac OS X (Tiger, Leopard, Snow Leopard)
MS Office (2000, 2003, 2007)
MS Access (2000, 2003, 2007)
SQL
Oracle 10g R2
MS SQL Server (2005)
MS Visual Studio (2005, 2008)
Visual Basic
C ++
HTML

Professional Experience

Confidential, Mechanicsburg, PA June 2010 - Present
Project Coordinator - Resource Management
Achievements:

2012 projects that I coordinated have generated $490,266 in revenue with a technician cost of $69,017 for a 86% gross margin
Coordinated successfully 600 site de-installations over a two day time span for Blockbuster Video
Coordinated successful POS upgrades for 595 Things Remembered stores from July-Aug with a 64% gross margin and exceeded the customer's service expectations
Recruited technicians for 419 metro areas to run break-fix calls for the Kohl's contract

Responsibilities:

Work with project managers to discuss any project needs including the contract scope of work, SLA requirements, project documentation, scheduling and escalations
Direct interface with clients dealing with various items including scheduling of service orders, confirming availability, escalations, maintaining project documentation and points of interest for service events
Schedule service events for projects and submit to customers for their approval using map point and other MS Office tools
Work with sales solutions to determine SLA and pricing for bidding on opportunities by analyzing existing technician base and SLA data
Create and maintain project documentation
Resolve escalations and customer complaints in an expedient manner
Post recruitment postings via service portals for existing and incoming contracts
Work with technicians to ensure they are meeting client SLAs
Track and report project progress including the percentage of work complete, revenue generated and expenses utilizing Excel and Access

Confidential, Harrisburg, PA Dec 2009 - June 2010
Customer Service Representative
Achievements:

Exceeded performance goals
Choice Award nominee

Responsibilities:

Assist customers with billing issues
Troubleshoot customer's devices
Assist customers with various support issues

Confidential,Harrisburg, PA Aug 2006-Dec 2007
Sales Floor Team Leader
Achievements:

Improved customer satisfaction score from "poor" to "exceeds expectation" in electronics department
Consistently lead district with sales per customers

Responsibilities:

Managed 10 employees
Implemented merchandising strategies
Motivates, coached, and trained sales floor staff
Provided great guest service

Confidential, Lancaster, PA June 2005-June 2006
General Manager
Achievements:

Increased monthly revenue by 65%
Increased staff by 100%
Developed successful training materials and program for employees
Created and implemented a database for employees to use for tracking productivity

Responsibilities:

Oversee daily operations of the business
Manage profit and loss
Forecast monthly, quarterly, yearly budget
Assisted clients with their marketing campaign
Manage 14 employees

Confidential, Mechanicsburg, PA June 1997-Nov 2004
Business Services Analyst
Achievements:

Successfully implemented off-shore operations for 80 data entry employees
Lead the ATT contract that billed over $4.5 million annually
Increased revenue over 270% in a three year span
Improved productivity by 30% through software implementations

Responsibilities:

Participate in the Software Development Life Cycle
Gather requirements, analyze system needs, assist with design, testing, and evaluating system
Create and maintain business program processes and documentation
Coordinate program operations for three sites on two continents
Act as direct liaison between EDS and AT & T
Liaise between EDS operational and IT departments for the AT & T program
Create and disseminate daily, monthly, quarterly reports
Daily client interaction
Deliver presentations to internal and external clients
Project forecasting

Education

Associate Computer Information Systems-Database Analyst
Economics with Finance concentration

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Project Coordinator Resume

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