SUMMARY

• Manage EPIC software implementation for multiple distributed customers.
• Own the implementation of Claims and Remittance application with install of Epic software.
• Drive the requirements definition process. Develop the implementation model, conduct benchmarking and process analysis.
• Develop detailed work plans, schedules, project estimates, resource plans and status reports, establish intermittent deadlines, and delegate tasks appropriately.
• Oversee testing of all applications during install including certifying builds for deployment, developing and executing thorough and complete test plans
• Identify, prioritize and troubleshoot project risks to ensure project milestones are met.
• Specialize in managing and mitigating revenue - based risks for customers, including mediating between third party/proprietary vendors, communicating between executive leadership and project team.
• Provide excellent customer service to clients and oversee training for revenue applications.
• Maintain accountability for the overall success of the project from original conceptualization through final implementation

TECHNICAL SKILLS

Technical: Proficient with Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Visio, Microsoft OneNote, Basic C++, STATA, SAS, Tableau, Hospital Billing, Professional Billing, Claims, Epic Systems.

Languages: Advanced written and spoken Spanish, with emphasis on medical and business translations

PROFESSIONAL EXPERIENCE

Confidential

Underwriting Specialist

Responsibilities:

• Assessed risks on behalf of the company for up to $1,000,000 in liability.
• Worked on teams of 20-30 individuals generating upward of $110,000,000 in revenue annually.
• Maintained relationships with agents while adhering to strict guidelines, and protected company assets.

Confidential

House Advisor and Desk Receptionist

Responsibilities:

• Oversaw three Resident Advisors, and planned weekly agenda meetings for staff
• Facilitated growth of the community through conflict resolution, and mentored residents and fellow staff through educational programming, while enforcing compliance of University policies.

Summer Conference Coordinator

Confidential

Responsibilities:

• Organized, and directed operations of a 215 bed Creighton Housing unit for summer guests.
• Managed and communicated effectively between university facilities, residence life, environmental services, front desk staff, and other coordinators
• Maintained client relations and operated under a $50,000 budget

Confidential

Lead Bartender

Responsibilities:

• Provided excellent customer service, responded to customers in a timely and benevolent manner
• Worked under great time constraints and high volume with skilled cocktail services
• Specialized in upselling services of bar and restaurant products

Confidential

Business Intern

Responsibilities:

• Translated technical and business document from English to Spanish
• Assisted in line work and inventory activities
• Helped establish point of sales locations within the region