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It Project Manager\team Lead - Consultant Resume

SUMMARY:

  • 10 years combined professional experience in IT
  • Experience managing people and working in collaborative environment Active Directory\Exchange\SCCM familiarity with focus on remote imaging Understanding of networking concepts (LAN\WAN,TCP,Wireless,Firewalls)
  • Meticulous documentation skills and keeping detailed tickets\notes

SOFTWARE:

  • Norton Ghost Clonezilla
  • VMware Adobe Reader/Adobe Acrobat
  • Microsoft Office Suite '03,'07,'10 Network Protocols (Layer 2\3\TCP\CISCO)
  • Driver Installs/Upgrades Windows Sever 08\7\Vista\XP - Pro
  • Swimage Data Backup Solutions Lotus Notes Active Directory
  • SCCM Router\Switch Backups
  • ServiceNow Remedy
  • FootPrints

IT EXPERIENCE:

Confidential

IT Project Manager\Team Lead - Consultant

Responsibilities:

  • Manage team for deployment of roughly 300+ machines
  • Schedule with managers\users for VDI\Boxes on weekly basis Develop SOP s in conjunction with Project Manager ServiceNow Tickets\Asset Management\Inventorying\Disposal
  • Image machines with custom scripted version of Ghost
  • Working with vendors on software\business continuity needs
  • Project successfully handed off to local helpdesk team to complete

Confidential

Desktop Support Specialist - Consultant

Responsibilities:

  • Primary employee for all IT onboard\offboard\transfer\terminations
  • Manage ticketing system delegating to appropriate teams and personnel Avaya VOIP phone administration Ticket elimination via FootPrints (1200 device environment)
  • Exchange\Fileserver\Print Server Administration.
  • Provision Printers to go onto production floor Asset tracking\management via Lansweeper
  • Create system images and stream line process Heavy remote administration via Server 2008r2

Confidential, Dover, NH

Network\Desktop Support Specialist - Consultant

Responsibilities:

  • Manage\Train contracting team in deployment of 2300+ Windows 7 devices NextGen troubleshooting and software deployment experience
  • Experience with Intrinsic Swimage deployment software SCCM\Agent troubleshooting\functionality to work with Swimage other techs in operation of deployment software\devices
  • Troubleshooting and ticket resolving within footprints software suite
  • Heavy customer service experience in a 200+ application environment
  • Frequent vendor collaboration to diagnose hardware\software issues

Confidential, Rochester, NH

Desktop Support Specialist - Consultant

Responsibilities:

  • Assisted in Windows 7 rollout\ migration in large enterprise environment
  • Imaged and Provisioned Machines with Kaseyea Connect Software Suite
  • Troubleshoot hardware\software issues for EMR Deployment on Win7
  • Project completed without any major issues

Confidential, Portsmouth, NH

Desktop Support\Cisco Support

Responsibilities:

  • Cisco Routers\Switches\Firewalls backup and configurations
  • Build Systems for IST maintenance classes
  • Troubleshoot hardware\software issues relating to Cisco Online Program

Confidential, Greenland, NH

Jr. Network Admin

Responsibilities:

  • Installed\Configured WSUS for Windows Server 2008r2 for production
  • Assisted end users with issues (printer repair, software questions)
  • Imaged old systems on CloneZilla to server and provisioned new systems
  • Cataloging and procedure documentation for ordering and provision process
  • Built Cube Structure on new workspaces for incoming\outgoing employees
  • Assisted with SEO via Google for website traffic new employees on software and password procedures
  • Created document destruction process in line with PCI compliance Fleshed out database for ticketing related fixes Digitized PO's into File Server

Confidential, Newington, NH

IT Technician - Consultant

Responsibilities:

  • Installation\configuration of LCD monitors for desktop and notebooks
  • Installation\customization of Autodesk and Adobe Software on PCs
  • PC installation and customization for both new and existing system
  • Deployed imaged PC's, data recovery\migration of old client based files
  • Provide end user on use of PCs and software load set
  • Ability to work with limited direction and supervision Lotus Notes Configuration on DHCP network
  • Hands on work, phone support, end user support, and desktop support
  • Train personnel in the use of standard Westinghouse hardware and software

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