IT Project Manager\Team Lead - Consultant Resume - Hire IT People

SUMMARY:

10 years combined professional experience in IT
Experience managing people and working in collaborative environment Active Directory\Exchange\SCCM familiarity with focus on remote imaging Understanding of networking concepts (LAN\WAN,TCP,Wireless,Firewalls)
Meticulous documentation skills and keeping detailed tickets\notes

SOFTWARE:

IT EXPERIENCE:

Confidential

IT Project Manager\Team Lead - Consultant

Responsibilities:

Manage team for deployment of roughly 300+ machines
Schedule with managers\users for VDI\Boxes on weekly basis Develop SOP s in conjunction with Project Manager ServiceNow Tickets\Asset Management\Inventorying\Disposal
Image machines with custom scripted version of Ghost
Working with vendors on software\business continuity needs
Project successfully handed off to local helpdesk team to complete

Confidential

Desktop Support Specialist - Consultant

Responsibilities:

Primary employee for all IT onboard\offboard\transfer\terminations
Manage ticketing system delegating to appropriate teams and personnel Avaya VOIP phone administration Ticket elimination via FootPrints (1200 device environment)
Exchange\Fileserver\Print Server Administration.
Provision Printers to go onto production floor Asset tracking\management via Lansweeper
Create system images and stream line process Heavy remote administration via Server 2008r2

Confidential, Dover, NH

Network\Desktop Support Specialist - Consultant

Responsibilities:

Manage\Train contracting team in deployment of 2300+ Windows 7 devices NextGen troubleshooting and software deployment experience
Experience with Intrinsic Swimage deployment software SCCM\Agent troubleshooting\functionality to work with Swimage other techs in operation of deployment software\devices
Troubleshooting and ticket resolving within footprints software suite
Heavy customer service experience in a 200+ application environment
Frequent vendor collaboration to diagnose hardware\software issues

Confidential, Rochester, NH

Desktop Support Specialist - Consultant

Responsibilities:

Confidential, Portsmouth, NH

Desktop Support\Cisco Support

Responsibilities:

Confidential, Greenland, NH

Jr. Network Admin

Responsibilities:

Installed\Configured WSUS for Windows Server 2008r2 for production
Assisted end users with issues (printer repair, software questions)
Imaged old systems on CloneZilla to server and provisioned new systems
Cataloging and procedure documentation for ordering and provision process
Built Cube Structure on new workspaces for incoming\outgoing employees
Assisted with SEO via Google for website traffic new employees on software and password procedures
Created document destruction process in line with PCI compliance Fleshed out database for ticketing related fixes Digitized PO's into File Server

Confidential, Newington, NH

IT Technician - Consultant

Responsibilities:

Installation\configuration of LCD monitors for desktop and notebooks
Installation\customization of Autodesk and Adobe Software on PCs
PC installation and customization for both new and existing system
Deployed imaged PC's, data recovery\migration of old client based files
Provide end user on use of PCs and software load set
Ability to work with limited direction and supervision Lotus Notes Configuration on DHCP network
Hands on work, phone support, end user support, and desktop support
Train personnel in the use of standard Westinghouse hardware and software