Account Manager Resume Pennsylvania - Hire IT People

SUMMARY

Creative, highly motivated, marketing and sales professional with 35 years experience in telecommunications.
Ability to plan, develop, and/or implement effective strategies that respond to customer desires for quality products and services.
Noted for skills in organization, written and oral communication, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management/training.
Interact well with people of diverse backgrounds, cultures, professional and technical levels.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential, Pennsylvania

Account Manager

Responsibilities:

Managed and coordinated marketing, sales and service for over 120 multi - dwelling unit accounts comprised of over 25,000 living units.

Specialist, Database Marketing

Responsibilities:

Analyzed and monitored performance of Marketing systems and processes.
Monitored system issues and worked with appropriate teams and clients to achieve resolution.

Project, Program and Requirements Manager

Confidential

Responsibilities:

Managed business requirements and acted as IT liaison.
Developed metrics, data analysis and tracked Marketing programs and campaigns.
Development and Facilitation of Executive Level Presentations: Process Management, Business Case Development.
Responsible for Training Course Development.

Specialist, Business Partnership Channel & Systems Support

Confidential

Responsibilities:

Supported customers and systems for internal and external sales agent channel.
Facilitated semi-annual User Forums. System Administrator of Business Accounts Service Exchange System.
User Acceptance Tester.
Developed and delivered business requirements.
Developed and instructed training courses.