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Account Manager Resume

PennsylvaniA

SUMMARY

  • Creative, highly motivated, marketing and sales professional with 35 years experience in telecommunications.
  • Ability to plan, develop, and/or implement effective strategies that respond to customer desires for quality products and services.
  • Noted for skills in organization, written and oral communication, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management/training.
  • Interact well with people of diverse backgrounds, cultures, professional and technical levels.

AREAS OF EXPERTISE

  • Marketing and Sales
  • Data Analysis
  • Metrics Tracking
  • Budget Management
  • Vendor Management
  • Product Management
  • Project Management
  • Systems Administrator
  • Campaign Experience
  • Customer Support
  • Ad Agency Support
  • Event Planning
  • Requirements Management
  • Supervisory Management
  • Trainer

PROFESSIONAL EXPERIENCE

Confidential, Pennsylvania

Account Manager

Responsibilities:

  • Managed and coordinated marketing, sales and service for over 120 multi - dwelling unit accounts comprised of over 25,000 living units.

Specialist, Database Marketing

Responsibilities:

  • Analyzed and monitored performance of Marketing systems and processes.
  • Monitored system issues and worked with appropriate teams and clients to achieve resolution.

Project, Program and Requirements Manager

Confidential

Responsibilities:

  • Managed business requirements and acted as IT liaison.
  • Developed metrics, data analysis and tracked Marketing programs and campaigns.
  • Development and Facilitation of Executive Level Presentations: Process Management, Business Case Development.
  • Responsible for Training Course Development.

Specialist, Business Partnership Channel & Systems Support

Confidential

Responsibilities:

  • Supported customers and systems for internal and external sales agent channel.
  • Facilitated semi-annual User Forums. System Administrator of Business Accounts Service Exchange System.
  • User Acceptance Tester.
  • Developed and delivered business requirements.
  • Developed and instructed training courses.

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