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Project Manager Resume

SUMMARY:

Possess 8+ years of experience in Confidential Infrastructure Services. As part of my previous assignments, I managed a team supporting Batch environment for a Confidential . Later, I played the transition manager + delivery manager role at offshore for a NOC engagement during start of 2014 & completed the transition successfully with a CSAT of 5/5. Currently, I’m doing the technical & delivery manager role.

TECHNICAL SKILLS:

Operating System: Windows XP/Solaris V5.9/Linux

Tools: IBM TWS 8.5.1, Aqua Data Studio & Foglight

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

  • To manage day to day operations of the engagement (meeting batch cycle & Service Now SLA)
  • To ensure Service Now queues are monitored & all tickets are owned by the team
  • All auto - generated tickets for job failures to be transferred to the right group (based on the information provided)
  • Prepare for internal & external audits such as ISO20000:1-2011 Surveillance Audit
  • To ensure the project documents comply to the ITIL standards
  • Creating awareness within the team about processes followed
  • Fixing batch cycle failures (run book based)
  • Collaboratively work with EB IT team about the performance of the application batch cycle & come up with improvements to reduce the batch window
  • Initiate Continual Service Improvement program to provide value adds to the Customer
  • Conduct brainstorming sessions within team & also with Customer to come up with ideas
  • Work with the team to implement & realize the benefits for the Customer
  • As a team member, completed the following service improvements;
  • Automation of manual file checking activity using shell script (saved 2.5 hours/month & manual misses were eliminated)
  • Automated manual log checking (during restarts) process on Weblogic servers using shell script (saved 30 hours/month & manual misses were eliminated)
  • Completed a Lean Six Sigma project which reduced 10% of overall incident tickets (load on TWS scheduler was reduced significantly)
  • Mentored a Lean Six Sigma project which increased the mean time to respond to TWS requests from application teams
  • As a team lead, helped the team to complete the following service improvements;
  • Reducing an application batch cycle window by 30 minutes (worked with the application developers to complete the coding)
  • Automated alerts from application servers if mandatory users (24*7) are not logged in (manual misses were eliminated)
  • Reward & recognize team members performance

Confidential

Transition Manager & Project Manager

Responsibilities:

  • To represent the team during weekly, monthly & quarterly meetings with Customer
  • Prepare, present, & proactively plan for upcoming meetings
  • Circulate the action items & follow up the same
  • To ensure the below Cross Tower Services are aptly performed by the Offshore team
  • Monitoring all alerts generated by Midrange servers, network devices, databases, and business critical applications using the monitoring tools
  • Iterative tuning of monitor thresholds to minimize false positives and customer identified events
  • Represent monitoring team during meetings to better understand the potential monitoring requirements
  • Managing the effective execution of Incident Management to restore service as quickly as possible with minimal business impact to Customer
  • Taking end to end ownership of all incident tickets, by facilitating bridge calls and coordinating all other internal and external third parties to resolve Incidents and service requests
  • Providing resolution of in-scope incidents and coordinating with respective teams for the final resolution of Incidents
  • Scheduling Problem Management meetings to prioritize resolution of Problem tickets
  • Providing pro-active problem management to identify recurring Problems
  • Work with concerned team to fix the same

Confidential

Delivery Manager

Responsibilities:

  • Technically responsible for keeping the environment up for the following applications; P8, Input Accel, Right Fax, Informatica, Kovis, Business Objects, LifePro
  • Responsible to keep the environment at N-1 so the customer environment doesn’t run out of support for any of the above technologies
  • Represent Service Desk, Remote desktop support, Autosys tower & Source Code management tower from Confidential delivery perspective
  • Work with the offshore team to complete the tickets/requests/changes done on customer environment
  • Act as a CAB coordinator in case of primary resource is unavailable

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