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Account Delivery/project Lead Resume

Alpharetta, GA

SUMMARY:

  • Over thirty years of experience in the Information Technology industry with a strong emphasis on program and project management, transition/transformation activities, delivery management, business management, process improvement, quality assurance, and people development. Strong interpersonal, communication, leadership, and organizational skills, with a proven track record of success in a matrixed team environment.
  • Proven ability to achieve accurate results, on time, and within budget for complex projects that impact all organizational levels.
  • Industry knowledge includes insurance, energy, healthcare, media and entertainment, telecommunication, government, retail, automobile sales and service, financial, manufacturing and training applications.
  • Responsibilities have encompassed all areas of program/project/delivery management and people care including: project definition, project planning/scheduling/monitoring, performance reviews, recruiting, compensation administration, customer development, business development, vendor management, strategic account planning and quality improvement.

AREAS OF EXPERTISE:

  • Program/Project Management
  • Delivery Management
  • Client Relationship Management
  • Transition/Transformation
  • Offshore Migration
  • Strategic Account Planning
  • Leading multicultural virtual teams
  • Vendor Management
  • Process Improvement
  • Quality Assurance
  • Staffing/Onboarding
  • People Care/Development
  • Multiple industry knowledge
  • Communication (oral and written)

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Account Delivery/Project Lead

Responsibilities:

  • Single point of accountability to the customer for delivery within the Confidential, included Americas, EMEA and APJ regions
  • Focal point for all project delivery on the Confidential, responsible for day to day delivery of the projects portfolio (time, cost, quality, within Plan Of Record)
  • Managed resourcing (people and services) to deliver the project portfolio
  • Ensured compliance with standard PM processes and tools across all project services
  • Reduced project delivery cost and provided cost efficiencies in - line with the contract scope and requirements for the account
  • Primary point of contact for project outages and red/yellow project issues
  • Responsible for all Change Management, Problem Management and Incident Management activities
  • Responsible for the Continual Service Improvement Plans, ensuring that IT Services delivered improvements to service through to completion
  • Managed risk around new Builds / Solutions to ensure client’s run services not impacted
  • Managed complex multi-function and global delivery relationships with senior and executive level client management
  • Met and/or exceeded all Quarterly project financial targets related to application engagements
  • Managed Business Development activities - identified and developed new opportunities with DXC Client Sales Executives (CSE) and HPE client, resulting in increased revenue for the Confidential
  • Managed internal as well as external application resources, provided PM mentoring and coaching
  • Developed account structure in support of all Master Service Agreement (MSA) Statement of Work (SOW) engagements
  • Responsible for providing delivery approval for all new SOW engagements
  • Managed Workforce Transformation Program, resulting in ~100 resources migrated and ~$4M reduction in overall allowable costs for the Account.

Confidential, Alpharetta, GA

Regional Manager

Responsibilities:

  • Managed strategic vendor transition and delivery for all Accounts in Americas Region
  • Responsible for all vendor SOW/CR/project approvals, sourcing/onboarding and credentials
  • Simultaneously managed multiple complex transition project work streams across multiple geographies, ensuring successful completion of all milestones within time, budget and scope
  • Responsible for the successful creation, execution and completion of the overall Transition Project Plans, including all related components.
  • Ensured all delivery readiness requirements were met before moving to Steady State.
  • Provided weekly status reports to Executive level internal and vendor leadership with focus on planned vs. actual cost savings and transition project milestone completion
  • Led Vendor Consolidation Program resulting in $4.5M savings to HPE Accounts
  • Tracked Minimum Revenue Commitment (MRC) compliance for all strategic vendors
  • Ensured committed cost savings had been achieved/exceeded for all 3rd party labor engagements
  • Managed all customer project/program delivery, project financials (including P&L), business development (growth opportunities), client relationships and internal/vendor project teams
  • Managed all vendor cost savings programs resulting in annual savings of $8M for Americas Region
  • Grew revenue by 15-20% using vendor sales, solutioning, sourcing, delivery and IP assets
  • Responsible for vendor resource demand/allocation for all AMS Accounts
  • Trained Americas Accounts on sourcing/staffing/onboarding activities related to vendor resources.
  • Responsible for incorporating vendor resources into Client’s Global Delivery Model
  • Responsible for all vendor engagement costs in-line with Master Services Agreement (MSA) and corporate margin requirements
  • Provided focused program managed oversight for all high-risk vendor transitions/engagements
  • Ensured alignment of Supply Chain, Global Procurement, America Region Service Lines and Account Executive efforts with overall corporate vendor strategy
  • Managed offshore documentation team responsible for continuous process improvement, creation/modification of standard vendor templates, best practices and lessons learned.
  • Led the Industry leadership and Confidential Sales Teams in new business development activities
  • Service Line SME, responsible for relationship between key client and Account Executives
  • Created business solutions for the entire AMS delivery organization
  • Strong alignment Confidential industry groups, leveraging strong delivery expertise into a single, centralized organization.

Confidential

Senior Program Manager

Responsibilities:

  • Simultaneously managed multiple complex transition project work streams across multiple geographies, ensuring successful completion of all milestones within time, budget and scope constraints
  • Developed customized processes for assuming operational responsibility for the client’s applications environment.
  • Managed the Best Shore Program migration activities for all applications in the downstream portfolio which consisted of 9 distinct application bundles and totaling approximately 50 resources
  • Responsible for overall P&L related to Transition and Migration Program activities
  • Provided continuous coaching and mentoring to resources within Confidential and Cenovus regarding the standard Confidential transition/migration processes and tools
  • Managed and provided mentoring and coaching to all PMs aligned with the transition/migration activities
  • Guided the Confidential on Best Shore resource demand/allocation
  • Managed staffing/onboarding efforts related to Best Shore resources
  • Transitioned Best Shore resources into future Global Delivery Model

Confidential, De Moines, IA

Senior Program Manager

Responsibilities:

  • Simultaneously managed multiple complex application transition project work streams across multiple geographies, ensuring successful completion of all milestones within time, budget and scope constraints
  • Led large proposal effort for Distributed Applications and Data Management areas, resulting in new business opportunity for the Wellmark Account
  • Managed the migration planning and execution of approximately 40 applications and 50 resources transitioned from an onshore model to a blended onshore/offshore model
  • Responsible for overall P&L related to Transition and Migration Program activities
  • Managed all assessment, planning and execution of transition activities
  • Responsible for the Project Management deliverables for 2 Transition Project Managers
  • Provided PM mentoring and coaching to the 2 PMs assigned to the transition activities

Confidential, Los Angeles, CA

Program Manager/Delivery Manager

Responsibilities:

  • Managed the transition/migration of approximately 120 resources from the US and Europe to India and Argentina for the Confidential Account
  • Managed all Knowledge Transfer activities to ensure conformance to published schedules
  • Responsible for overall P&L related to Migration Program activities
  • Managed all assessment, planning and execution of migration activities
  • Responsible for the Project Management deliverables for 2 Migration Project Managers
  • Providing PM mentoring and coaching to the 2 PMs assigned to the migration activities
  • Provided Delivery Leadership over the IT Global Applications area that was migrated to Confidential from the Netherlands applications team
  • Transformed the support of these applications, databases and business objects into their appropriate future state organization
  • Managed the movement of the production database support into the Confidential infrastructure team
  • Managed the end-to-end transformation of applications, ensuring strong service delivery
  • Guided the Confidential Accounts on Best Shore resource demand/allocation
  • Managed staffing/onboarding efforts related to Best Shore resources
  • Transitioned Best Shore resources into future Global Delivery Model

Confidential, Cupertino, CA

Program Manager

Responsibilities:

  • Managed the migration of approximately 250 resources from the US, and India to India (MphasiS) and Argentina for the Symantec Account
  • Managed all Knowledge Transfer activities to ensure conformance to published schedules
  • Responsible for overall P&L related to Migration Program activities
  • Managed all assessment, planning and execution of migration activities
  • Responsible for the Project Management deliverables for 3 Migration Project Managers
  • Providing PM mentoring and coaching to the 3 PMs assigned to the migration activities
  • Guided the Symantec Account on Best Shore resource demand/allocation
  • Managed staffing/onboarding efforts related to Best Shore resources
  • Transitioned Best Shore resources into future Global Delivery Model

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