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It Project Manager\team Lead - Consultant Resume

SUMMARY:

10 years combined professional experience in IT . Experience managing people and working in collaborative environment Active Directory\Exchange\SCCM familiarity with focus on remote imaging Understanding of networking concepts (LAN\WAN,TCP,Wireless,Firewalls) Meticulous documentation skills and keeping detailed tickets\notes Strong customer facing\customer service skills (corporate\remote sites)

TECHNICAL SKILLS:

HARDWARE: Full System\Server Build Skills HD Installs/Upgrades (SSD, RAID) Rack Mounts Network Switch Installs/Router Installs Printer Repair RJ45 and wiring experience

SOFTWARE: Norton Ghost Clonezilla, VMware Adobe Reader/Adobe Acrobat, Microsoft Office Suite '03,'07,'10 Network Protocols (Layer 2\3\TCP\CISCO), Driver Installs/Upgrades Windows Sever 08\7\Vista\XP - Pro, Swimage Data Backup Solutions Lotus Notes Active Directory, SCCM Router\Switch Backups, ServiceNow Remedy, FootPrints

IT EXPERIENCE:

Confidential

IT Project Manager\Team Lead - Consultant

Responsibilities:

  • Manage team for deployment of roughly 300+ machines
  • Schedule with managers\users for VDI\Boxes on weekly basis Develop SOP s in conjunction with Project Manager ServiceNow Tickets\Asset Management\Inventorying\Disposal
  • Image machines with custom scripted version of Ghost
  • Working with vendors on software\business continuity needs
  • Project successfully handed off to local helpdesk team to complete

Confidential

Desktop Support Specialist

Responsibilities:

  • Primary employee for all IT onboard\offboard\transfer\terminations
  • Manage ticketing system delegating to appropriate teams and personnel Avaya VOIP phone administration Ticket elimination via FootPrints (1200 device environment) Exchange\Fileserver\Print Server Administration.
  • Provision Printers to go onto production floor Asset tracking\management via Lansweeper
  • Create system images and stream line process Heavy remote administration via Server 2008r2

Confidential, Dover, NH

Network\Desktop Support Specialist

Responsibilities:

  • Manage\Train contracting team in deployment of 2300+ Windows 7 devices NextGen troubleshooting and software deployment experience
  • Experience with Intrinsic Swimage deployment software SCCM\Agent troubleshooting\functionality to work with Swimage
  • Training other techs in operation of deployment software\devices
  • Troubleshooting and ticket resolving within footprints software suite
  • Heavy customer service experience in a 200+ application environment Frequent vendor collaboration to diagnose hardware\software issues

Confidential, Rochester, NH

Desktop Support Specialist

Responsibilities:

  • Assisted in Windows 7 rollout\ migration in large enterprise environment
  • Imaged and Provisioned Machines with Kaseyea Connect Software Suite
  • Troubleshoot hardware\software issues for EMR Deployment on Win7
  • Project completed without any major issues

Confidential, Portsmouth, NH

Desktop Support\Cisco Support

Responsibilities:

  • Restructure IST Dept. with CloneZilla\Norton Ghost imaging solution
  • Cisco Routers\Switches\Firewalls backup and configurations Build Systems for IST maintenance classes
  • Troubleshoot hardware\software issues relating to Cisco Online Program

Confidential, Greenland, NH

Jr. Network Admin

Responsibilities:

  • Installed\Configured WSUS for Windows Server 2008r2 for production
  • Assisted end users with issues (printer repair, software questions) Imaged old systems on CloneZilla to server and provisioned new systems
  • Cataloging and procedure documentation for ordering and provision process
  • Built Cube Structure on new workspaces for incoming\outgoing employees
  • Assisted with SEO via Google for website traffic
  • Training new employees on software and password procedures
  • Created document destruction process in line with PCI compliance
  • Fleshed out database for ticketing related fixes Digitized PO's into File Server

Confidential, Newington, NH

IT Technician - Consultant

Responsibilities:

  • Installation\configuration of LCD monitors for desktop and notebooks
  • Installation\customization of Autodesk and Adobe Software on PCs
  • PC installation and customization for both new and existing system
  • Deployed imaged PC's, data recovery\migration of old client based files
  • Provide end user training on use of PCs and software load set
  • Ability to work with limited direction and supervision Lotus Notes Configuration on DHCP network
  • Hands on work, phone support, end user support, and desktop support
  • Train personnel in the use of standard Westinghouse hardware and software

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