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Program Manager Resume

Round Rock, TX

Experience / Qualification Summary:

  • 12+ Years of Project / Program Management Experience in the computer technology industry
  • Master Certified Project Management
    • Formal PMI Training & Experience
  • Masters Degree Business Administration (MBA)
  • Key Areas of Project Management Expertise:
  • Project Planning
      • Defining and documenting Statements of Work (SOW)
      • Scheduling / WBS Using MS Project
      • Defining and developing functional requirements
      • Resource Allocation and forecasting & team leadership
      • Budgeting / Financial Analysis
  • Full lifecycle Project Management
      • Concept initiating, planning, executing, controlling, closing and sustaining.
      • Transition management – transitioning new products or options with mitigation to avoid sustaining disruption
  • PMO, Business Process and Governance leadership utilizing current project management standardized mythologies
  • Virtual and Face to Face global team leadership
      • Lead Global Project Meetings
      • Negotiate with team members and executive management to define project goal, priorities, change proposals
      • Transition / combine teams & process based on corporate mergers
      • Document Project performance
        • Meeting minutes, action trackers, status reports
  • Software & Hardware Development & Infrastructure management
  • Supplier / vender management
  • Change Management & Risk / Issue Assessment - Mitigation
  • Status Reporting to articulate team results to executive management, customers and team members
  • Professional Skills: Program Management in Fortune 50 technology companies, Corporate Standardized PMO Process/Governance, Customer Facing program management, Global Team Leadership, WBS, Project Planning & Scheduling, Financial Tracking & Reconciliation / Business Analysis, Process Improvement/re-engineering, Proposal Generation & Presentation
  • Industries / Technologies: Storage Products, Industry Standard Servers, Application Software, Services, Original Design Manufacture (ODM) / Contract Manufacture (CM), Surveillance solutions, PCI
  • Customer Management: Internal & External engagement, Requirement gathering / justification, pricing – costing & billing, prioritization, negotiation, Respond to request for proposals (RFP), Coordinate Acceptance Testing
  • Software / Tools: MS Project, MS Word, MS Excel, MS Power Point, Agile, MS Outlook, CRM Customer web portal, CA Clarity, MS SharePoint
  • Security Clearance: Active Top Secret


Confidential,Round Rock, TX 2003 – 2004 & 2009 – Present (Contractor)
Program Manager – Storage Interconnect Products / Retail IT

  • IT Program Manager leading Software Development Lifecycle project in support of manufacturing systems
  • Program manager, leading multiple cross functional storage program teams
    • Defined and developed SOW’s / Project Plans / Project Justifications
      • Functional requirements
      • Project schedule utilizing Dell standardized phase release & SDLC process
      • Tracking project cost
  • Document and distribute weekly project status reports
  • Managed high revenue generating fibre channel storage interconnect products consisting of storage networking switches, and host bus adapters (HBA)
  • Lead complex programs from product planning to product end of life utilizing standard PMI process and Dell Phase Release Process

Key Accomplishments:

  • Managed multiple OEM procured switch and HBA programs that enabled Dell to gain increased market

penetration into the fast growing storage area networking segment

  • Lead cost reduced HDD carrier program, resulting in annual cost savings of approximately $3M per year
  • Worked closely with key storage interconnect suppliers, to help drive cost down to allow Dell to price

position its products while still maintaining margin goals

Confidential, Contractor Technical Project Analyst (Contract duration – July, 08 to November, 08)

  • Investigate & identified technology products for use on Texas / Mexican border to enhance border security
  • Identified, and work with key GSA approved suppliers to identify surveillance and safety technologies for potential use by border law enforcement agencies
  • Developed RFP’s / RFQ’s for products identified to meet border security criteria
  • Document project plans based on local, state and federal agency requirements

Confidential,Austin, TX 2007 – 2008
OEM Product / Program Manager (Position transitioned to Singapore)

  • Lead customer specific programs for companies largest Customer, representing 40% of companies revenue
      • Managed 14 software application projects simultaneously from Concept initiating, to closing
  • Project Planning
      • Developing functional specifications
      • Develop and maintain schedules
      • Monitor project performance based on project plan
      • Facilitate both internal and customer project meetings
  • Work directly with customer representatives to validate product conforms to plan and gain product acceptance
  • Lead cross functional internal global teams, made up of members located in both Taiwan and Austin, TX
  • Met with key customers members multiple times on weekly basis to review current project status and scope strategic requirements pertaining to new product request
  • Define, document project proposal, leading to project plans via statement of work (SOW), functional specifications, product schedules

Confidential,Austin, TX 2004 – 2007
Operations Program Manager – Industry Standard Server Products (No Longer in business)

  • Program Manager reporting directly to Senior Vice Present of World Wide Operations
  • Manage 2 highest generating revenue / volume products resulting in $400 million in yearly revenue
  • Lead product development programs from concept to product launch using standard PMI processes utilizing PMO best practices
  • Defined and developed in depth project plans for complex AMD Opteron based server platforms:
    • Developed detailed project schedules utilizing MS Project
    • Defined project functional requirements
    • Managed project budget
      • Tracked project cost
      • Managed NRE process associated with customer specific projects
    • Tracked & documented project status

Key Accomplishments:

  • Hired as PCI option card program manager, within 3 month promoted to lead program manager leading highest revenue generating products - OEM program manager, supporting companies largest customer
  • Manage cross-functional, globally dispersed teams, including representation from manufacturing sites in Mexico, China, and Hungary, and development in Austin, Huntsville & Hungary
  • Lead re-engineering for quality improvement programs in order to improve factory and field yields. Tasked with driving significant DPM (defects per million) improvement, resulting in significant expense reduction,
  • Lead business cases to justify supply chain strategies such as:
    • Cost benefit analysis / P&L expectations
    • Break even analysis; Soft tooling vs. Hard tooling, buy vs. make, single source vs. multi source
    • Profit / Loss Analysis for industry standard server division
  • Key source for escalation between customer, Sanmina-SCI internal organizations and suppliers
  • Coordinate NPI activities with off manufacturing , such as prototype builds, pilot runs, and volume ramp
    • Lead 1st article inspection / Customer acceptance Testing
  • Lead team assigned to re-engineer ECO process resulting in defining and participating in a change control board
  • Assisted in developing and implementing web based CRM platform

Confidential,Shrewsbury, MA 1996 – 2003
Program / Product Manager, Storage Product Division

  • Mange high revenue generating product program teams working on multiple high priority fibre channel switch programs. Products included SCSI Host Bus Adapter, SCSI RAID Controllers, SCSI Expander ASIC products, Disk Drives, and Fibre Channel Storage Area Network (SAN) Switches
  • Developed and managed in depth project plans:
    • Functional requirements
    • Project schedule utilizing standard PMI process
    • Managed and tracked project budgets project cost
    • Resource assignments / allocation
  • Documented and distributed project status reports

Key Accomplishments:

  • Coordinated merger of equivalent product offering from both pre-merger Compaq and HP, resulting in the new HP’s first common product offering. Required flexible leadership abilities to merge functional teams made up of cross-organizational members from different corporate cultures. Delivered product per schedule and market requirements, resulting in $50M in yearly revenue
  • Represented Compaq’s interest in the industry standards SCSI Trade Association (STA). Elected to Board of Directors, giving Compaq stronger presence and input to technical and marketing standards
  • Successfully assumed leadership of internal design team of Senior Electronic Engineers co-developing industry’s only ULTRA320 SCSI expander ASIC, essential component in Compaq’s ULTRA320 SCSI storage solutions. ASIC allowed for sustained revenue stream of ~$15M / quarter for CY2003 & 2004, and direct revenue expectations of $1M in design royalty payments
  • Wrote article published in the March 2001 release of RTC Magazine. Article based on SCSI expander technology, giving Compaq greater product recognition and highlighting this ASIC use and benefits

Confidential,Hopkinton, MA 1993 – 1996
OEM Operations Program Manager – European Account Representative

    • Worldwide program management for major OEM resulting in annual revenues of greater than $50 million
    • Introduced ~20 new storage subsystem products to meet OEM customer requirements.
    • Worked with appropriate corporate resources and customers to resolve new product qualification and compatibility-related issues

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