SUMMARY:

• 25 Year IT Technology Veteran. / 15 Year Sr. IT Project Manager.
• Solution Orientated Team Player driven to successfully complete projects on time and under budget.
• Methodical Out of the Box Thinker with years of IT experience in a variety of Industries.
• Clarity, Decisiveness, Logic, Ability to Streamline Processes

METHODOLOGIES / FRAMEWORKS:

• Knowledge of Waterfall / Agile (Scrum / Kanban / SAFe 4.5 Scaled Agile Framework)
• System Develop Life Cycle (SDLC)
• Knowledge of SOX Standards
• Knowledge of ITIL v3.0
• Knowledge of PMI Principles.
• Confidential (SPM)

• ServiceNow
• Clarity
• JIRA
• CA Rally (Agile Dashboard)
• MS Project 2003 - 2016 Server
• SharePoint 2007-2016
• Primavera v5
• PRISM
• Confluence Enterprise Wiki tSpace Knowledge Base
• NIKU / DETAR
• Asset Management Systems

• Financial / Banking
• Cellular / Telecom
• Airline Industry
• Manufacturing
• Digital TV Entertainment eCommerce Sales / Marketing
• IT Cloud Strategy and Planning
• Mergers & Acquisitions Exp.
• IT Transformational Exp.
• Pharmaceutical
• Money Management

PROFESSIONAL EXPERIENCE:

Sr. IT Project Manager

Confidential

Responsibilities:

• Point of contact for Confidential TAX Support Services for Personal Finance field members and their customers.
• Support the 4 to 5 current Tax Projects and their maintenance support for Confidential website.
• Responsible for Production Code changes approvals, licensing, invoice approvals, and budget tracking.

• Migration of Confidential to Azure Cloud Platform
• Project would redesign of Confidential frontend / backend component and add a new Mobile Application.
• Coordinated the collection of Confidential Technical Teams for initial Stakeholder meeting.
• Performed research review of Confidential component Apps.
• Developed App Compatibility Matrix to track Apps could or could not be successfully migrate to the Cloud.
• Primary Customer Database. Optimization research and Code Fixes.
• Merged multiple Client Data Sources to improve consumer Analytics Reporting.
• Migration of newly created TaxChat feature over to Azure Platform.
• Communicate deployment status and coordinate with stakeholders of each environment
• Conduct post deployment retrospection meetings to identify areas of improvement and bring efficiency
• Escalate deployment issues, risks and impediments, assigning ownership, tracking to closure.
• Daily deployment checkpoint schedule updates (Meeting, Tracking, and Reporting).
• Performed pre-deployment review of issues, deployment schedule and change requests for Prod Releases.
• Utilized ServiceNOW and JIRA Management of Release Code break-fix issues
• Confidential Website Optimization and Penetration Test Verification
• Successful built and implemented remote License Server and Client installs for Confidential .
• Successful upgraded the Financial Calculators for the Confidential website.
• Pull together Confidential and Confidential resources to resolve emergence customer issues.
• Attended Scrum meetings with Confidential IT / Confidential to drive fix priorities of backlog issues.
• Utilized FPRT Reporting tool to monitor weekly Burn-down of employee and vendor project hours for the Global Tax Enablement.

Sr. IT Project Manager / Business Initiative Manager / Agile POD Lead

Confidential, Atlanta, GA

Technology: U-verse, Confidential, Wireless,

PM Tools: JIRA, SharePoint, Confluence, Rally Agile, tSpace, Clarity

Responsibilities:

• ECom Sale/Marketing Single point of contact, decision maker, and for Wireline Product line.
• Manage Internal or External projects requiring the Online Sales involvement.
• Understand customer, interpret business scope, and convert into compelling product vision and for each Project, create detailed, well-written documentation for presentation to a variety of business audiences.
• Digital Marketing Product Owner / SME for Home Solution Product lines
• Convert client scope into feature sets for App Dev, Central Design and Engineering Teams.
• Guide and gatekeeper for eCOM projects affect the backend or frontend content on Confidential .
• Provide expertise and advice to business unit owners, IT leaders, project teams, and other support teams.
• Scheduled product demos with App Dev for Senior Sales Management Teams and Project Stakeholders.
• Kept DETS upper management informed of Project Status, Risk and Issues on a tri-weekly basis.
• Represented Home Solutions Sales (eCOM) in new Agile based Internal / External Projects.
• Experience writing user stories, grooming product backlogs and coordinating/prioritizing conflicting requirements in a fast paced, ever changing Sale Environment.
• Convert high-level User Requirements into executable, detailed User Stories for code development.
• Responsible for Initial website designs and Production approval of UX Wireframes, and Process flow logic.
• Worked closely with Scrum Master to provided Product guidance during each iteration.
• Attended Daily Standup / Sprint Planning sessions insuring Priority backlog features stayed on track.
• Participated in Program Increment and UAT Testing for each Iteration through to final product deployment.
• Chaired Product Demo reviews with Sales Team, Tech Dev and Stakeholder from Inception to Realization.
• Scheduled Pre-Production stakeholder testing for newly Site modification and Wireline Products.

Confidential, Durham, NC

Responsibilities:

• Kept Wireline Site Development team in sync with overall Durham Program release schedule.
• Personally figured out the correct new customer code logic for the application dev team.
• Assigned to DETS team as a POD Lead to continue work on the new Confidential Upper funnel portion of the production webpage.
• Pushed all teams to completed project successfully by

Infrastructure Project Manager

Confidential, Johns Creek, GA

Technology: IBM iDataPlex, Dell Blades, F5, Cisco Routers, Cavission, AIX, Linux, DB2, Oracle, Windows .

Responsibilities:

• Management of Infrastructure projects, ranging in complexity moderate to advanced.
• Utilized Technical Knowledge and Service Delivery ability in the successful completion of each project.
• Strong communication and negotiation skills utilized to solve issues and keep projects on track.
• Provide efficient project processes and deliverables to shorten the project life cycle, where applicable.
• When required worked as a Business Analyst, in a Matrixed Ecommerce Environment.
• Used MS Project, SharePoint and Clarity to unify Confidential and Bloomingdale PMO processes.
• Worked with Tech Management to establish purchasing standards for new Network, Servers and Applications.
• Ability to adapt and learn quickly in a changing environment.
• Created and documented a new upgrade process to complete all Server OS, DB and Application upgrades in 3 months instead of 10, only utilizing (1) project manager instead (4), and reducing cost by 40%.
• Successfully managed the re-synchronization of (16) Development and Production environments for the Confidential / Bloomingdale eCommerce Division.
• Project optimized and repurposed AIX LPARS, Linux Servers, SAN Storage and Oracle Databases to ensure Dev and Production environment were as similar as possible.
• Project created new guidelines and process all team to follow moving forward.
• Managed 6-month project to upgrade or replacement all older Desktops with Dell Laptops running latest Windows 7 and MS Office 365 versions.
• Worked with client team mangers to minimize down time and create set deployment schedules.
• Deployment teams utilized MS System Center Configuration Manager (SCCM) to perform OS and customer app deployments to remote systems.
• Assisted in UAT testing of pushed application for each office deployment.
• Researched and drove the develop of a customized transfer application designed to compressed, encrypt, transported and extract its digital catalog images DB from the New York offices to design offices in San Francisco.
• Documented Infrastructure knowledge and engagement procedures to help new and current Project Managers navigate each of the various support departments.
• Functioned as a backup to Service Release Manager in Daily Service Support Standups meetings.
• Required to prioritization and progressively burn down backlog issues for any scheduled or emergency releases associated eCommerce projects.

Confidential

Program Manager

Technology: IBM P7 - P5, Dell Power Edge, EMC SAN Storage, AIX, Linux WebSphere, Oracle

Responsibilities:

• Technical liaison to business management teams.
• Providing strategic focus, leadership, and technical consulting to multiple highly complex information systems that conform to MST standards and methodology.
• Provided leadership in the evaluation and recommendation of hardware and software solutions.
• Worked with SME Teams test certify the new IBM P7 Series Technology for new platform standard.
• Pushed the completion of remaining sprint log issue to meet Production code release deadlines.
• Ensured all QA / UAT Cert Testing was complete prior to each delivered environment.
• Provided weekly status reports to MCOM/BCOM senior management in Atlanta and San Francisco offices.
• Inherited three of the five STARS Production / Non-Production projects. Within 4 months assigned remaining (2) STAR Projects and promoted to STARS Program Manager.
• United all business partners and IFS Tech Teams to establish IT purchasing standards, realign milestones, verify new delivery dates and drive to move all Program KPI’s from Red to a Green.
• Worked with IT to develop new Server, DB, SAN and App Dev Standards with IT Service Management.
• Original Project dates extended 3 Months beyond original date due to the new standardization requirements. Project completed on time after the new delivery baseline was established.
• Extensive Technical / Retail business knowledge of the Macy / Bloomingdale Web and Network Infrastructure.

HOMS Project Manager

Confidential, Norcross, GA

Technology: AIX, Linux, Oracle, WebSphere and SAN Storage.

Responsibilities:

• Projects required the management of seven specific resource areas (Server Build, Enterprise Web Applications, DBA, Storage, Networking, Security and Disaster Recovery.
• All Projects built into shared or dedicated VMware Environments (IST/CAT, Pre-Production and Production).
• Worked closely with all SME resources to create and maintain customized workflow documentation including Project Technical Specs, Environment Run Book manuals for Disaster Recovery.
• Experienced technical writing skills helped in the creation of detailed business requirements, Statement of Work (SOW) and clear Change Control requests.
• Successful maintained and progress all assigned Projects during my 6 month of employment.
• Created customer Application Matrix to comparing customer application to Confidential applications in prior to migration.
• Worked closely with International Banking clients on new application product testing and delivery schedules.
• Updated HOMS Project Management Onboarding Documentation to acclimated new PMs into PMO.
• Utilized analytical, problem solving and business tact to deal with shifting priorities, risks and customer demands.

IT Project Manager

Confidential, Atlanta, GA

Technology: BOA Standard HW / SW / WebSphere / Cisco Router

Responsibilities:

• Management Confidential Project from the Analyzation thru to Control Phases of the Six-Sigma DMAIC Process.
• Managed web application upgrade projects, one major ATM Hardware-Software Conversion project and several Server infrastructure replacement projects.
• Provided Confidential teams, LOB managers and third party vendors with all scopes guidelines, deliverable dates risks, issues and escalations updates.
• Chaired bi-weekly status meeting to keep each project deliverable up to date and on schedule. Monitored project status, recommendations for change controls, and the implementation of timed objectives.
• Optimized the use of time, resources and pooled project budgets to insure projects stayed on track.
• Successful maintained and progressed existing projects for 4-month period.

Technical Project Manager

Confidential

Technology: Dell / Compaq Servers / Custom Confidential Mortgage Baseline Application.

Responsibilities:

• Commissioned to integrate newly purchased small, medium and large mortgage companies into the Confidential .
• Project would convert rooms Confidential each site into a Data Center with HVAC, VPN Networking and small form Servers. Site integration also included deployment of new application and laptop standards to employees.

Project Manager

Confidential

Responsibilities:

• Conducted weekly and bi-weekly status meeting to keep all project resources up to date and on schedule.
• Utilized as a communication focal point for all technical and non-technical team members.
• Managed resources, forecast budgets, issues, change control and risks assessments for multiple Mortgage sites.
• Improved existing Project Guide Documentation to reflect a more consistent process flow and to help in corporate new project managers into the project.
• Utilized both Primavera and other customized Confidential Project Management tools for recording all daily resource activities, timesheets status, project management reporting and governance reviews.
• Improved existing Project Guide Documentation to reflect a more consistent process flow and to help in corporate new project managers into the project.

IT Project Technical Manager

Confidential, Atlanta, GA

Technology: Dell Desktop / Confidential Custom Application based on the deployment site.

Responsibilities:

• Project commissioned to refresh Confidential Airport Terminals and Tower servers and workstations.
• Near real-time application updates, close tracking of the latest app versions was required prior to insure all deployment were always up to date.
• Traveled to Confidential Airports Terminals inventory and schedule replacement of all desktops and ticketing equipment.
• Conducted on-site pre-deployment meetings with Terminal Managers to review equipment transition schedule.
• Create and manage all of the accepted project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as required.
• Performed regular client interviews to identify any changes to application or hardware deployment schedules.
• Chaired weekly meetings with Project Team and LOB to review actions items, budgets and deployment schedules.
• Tracked and resolved all issues via existing Confidential Change Control procedures.
• Motivated and managed the project efforts of team members. Resolved conflicts, and provide performance feedback to all technology group managers.

Project Manager / Test Coordinator

Confidential, Atlanta, GA

Technology: Compaq Servers / Confidential Desktop Baseline Applications / 500+ NCF Applications

Responsibilities:

• Trained 15 Project Managers how to synchronize their NCF desktop site deployment schedules with my application Team’s completion of that sites OS and application image.
• Coordinated remote and onsite QA testing for 500+ financial and non-financial apps with core image builds.
• Modified and implemented new PMO procedures in compliance with existing company methodologies.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Aggressively maintained and enforced project milestones and deployment schedules.
• Managed (6) Test Engineers and Script Writers to make app migration process effortless for customers.
• Confirmed and documented the compatibility of Merger application with Confidential Desktop Image Standards.
• Maintained the Master Application Repository and built a Master Application Database for future use.
• Created and maintained an Application database matrix for all Confidential Deployment application.

Sr. Technology Officer / Sr. Project Manager / Service Delivery Manager

Confidential, Atlanta, GA

Technology: Compaq / HP / IBM Servers / BOA Communication Server / Desktop Baseline Image Server

Responsibilities:

• Managed Project and Service activities of 21 IT Project Engineers for our Confidential Client.
• Reviewed and allocated prioritized / escalated task to CSI team based on skill, workload and availability.
• Tracked Issue Resolution of all tasks and kept teams in line with SLA.
• Assisted team members with the development of daily status reporting for presentation to management.
• Provided Daily and Weekly summary project status to the upper management for both CSI and BOA.